Writer bio: Alex Cleary
Alex Cleary
Articles by Alex Cleary
Guide To Internal Email Analytics For Internal Communication Pros
Jun 1, 2024
You’ve started collecting email tracking metrics on your internal communications; now what? Let’s examine how you can analyze internal email analytics to gain insights that drive better employee engagement and optimize email content. For any internal communicator, email tracking metrics are what you need for measuring the success of internal communication strategies. Tracking key email
Create Emails in Multiple Languages in Seconds
May 21, 2024
You asked, and we listened! All ContactMonkey users can now create and send emails in up to four languages with our all-new Multi-Language Email feature. How You’ll Benefit from Our New Multi-Language Email Feature Before the release of our Multi-Language Email feature, you had to create separate emails to communicate with employees who spoke different
10 Essential Tips for Writing Effective Employee Newsletters
Apr 30, 2024
Great writing does more than communicate information—it piques interest, evokes emotion, and demands the reader’s attention. Learn how to write an effective employee newsletter with our professional writing tips and strategies.
Easily Create Contact Lists with Improved List Management Functionality
Apr 29, 2024
This spring, our product team has been working diligently to make significant enhancements to our List Management functionality. And the day has finally arrived!
How to Use ChatGPT for Internal Communications
Apr 17, 2024
ChatGPT and Large Language Models (LLMs) are a growing force in the business world—but should you use them at your organization? We’ll explore the pros and cons of using ChatGPT for internal communications so you can make an informed decision. At first glance, ChatGPT looks like a breakthrough for internal communicators; an easy-to-use tool to
9 Internal Communication Strategies and Best Practices for 2025
Mar 20, 2024
A new year brings new internal communication challenges. From personalizing employee communications to measuring email metrics, set yourself up for success with our internal communication strategy checklist. Every year, countless articles about the “top internal communications trends” for the coming year are published. It can get overwhelming keeping up with every new innovation in internal
ContactMonkey Secures $55 Million in Series A Funding to Transform Employee Engagement
Dec 8, 2023
Updata Partners invests to help ContactMonkey meet increasing demand. Toronto, December 7, 2023—ContactMonkey, the internal email communications platform, today announced the completion of a Series A investment of $55 million from Updata Partners, a leading growth equity firm. The funding comes as employee engagement is more critical to enterprises than ever: the BBC reported that
Using Click Map Reports to Analyze Internal Email Performance
Nov 29, 2023
How can you be certain that your employees are engaging with your emails the way you intended? Use click maps in combination with your email analytics to gather detailed engagement insights and optimize your internal email design. Your email metrics may tell you whether an employee opened your email or clicked on a link therein.
How To Integrate MS Teams With Email: Outlook and Gmail
Nov 21, 2023
Your internal communications are effective only if your employees actually see them. Expand the reach of your internal communications by using ContactMonkey to integrate Microsoft Teams with your Outlook and Gmail communications. As an internal communicator, your top priority is to connect your employees to your business as seamlessly as possible. However, with numerous internal
How to Build Engaging Internal Emails: 9 Key Steps
Nov 1, 2023
Well-designed internal emails generate more engagement from employees, but internal communicators may not always have the time to ensure every email is perfect. Using ContactMonkey’s internal communication email tool, we’ll walk you through how to build engaging and effective internal emails quickly, easily, and repeatedly. Internal communicators face a common problem: how to create an
25 Most Popular Employee Survey Templates For Internal Comms
Aug 19, 2023
Employee surveys help you identify problems and determine solutions to overlooked issues at your business. With ContactMonkey, you can create effective employee survey templates to gather employee feedback faster and easier. Employee surveys help you understand how your employees feel about particular issues, identify issues that can impact productivity, collect actionable solutions, and assess your
How Using ContactMonkey Can Improve IC Performance
Aug 9, 2023
By embracing internal communications analytics, you can measure how well you’re meeting your internal communications goals. We explore what metrics you can use to measure your internal communications and how using ContactMonkey can boost your key internal communications metrics. It can be difficult to quantify the improvements internal communicators make for businesses. After all, “employee
Employee Distribution List Examples: Outlook and Gmail
Jul 12, 2023
For companies with over 500 employees, manually handling email lists for internal communication quickly becomes inefficient and unsustainable. To streamline communication and save valuable time, leverage our employee distribution list examples tailored for both Outlook and Gmail. These examples will help you set up structured, easily manageable distribution lists. When you need to connect with
Outlook Contact Groups for Internal Communications: Advantages and Disadvantages
May 9, 2023
With Outlook’s contact groups, users can send mass emails to their employees. But they aren’t without their issues. We examine the pros and cons of Outlook contact groups to see where it excels and where it falls flat. Outlook is a powerful tool for sending mass email, but it isn’t always intuitive or cooperative. Outlook’s
Performance Review Email to Employees: 5 Templates to Use
May 2, 2023
Performance reviews can be anxiety-inducing for both employees and managers. Use our free templates for performance review emails to make the review process as smooth as possible. It’s not always easy talking about performance reviews. But by properly preparing both employees and managers, you can ease the anxiety of the review process and facilitate productive
Sample Emails to Employees About a New Process: 8 Free Templates
Mar 9, 2023
Your business is always changing and improving, but its success is dependent on how well your employees can keep up. Use our sample emails to employees about new processes to inform your employees about changes that affect their work. Keeping your employees up-to-date about new changes to their work and workplace helps them in myriad
How to Send an Email to Multiple Recipients
Jan 27, 2023
Email is the most popular communication tool for businesses for good reason: it lets a single sender contact near countless recipients. We explore how to send an email to multiple recipients and the various ways you can do so. While you may think emailing multiple recipients is a basic task, there is a big difference
Outlook vs. Gmail for Business Email: Which is Better?
Dec 3, 2022
Between the two most popular email service providers on the internet—Outlook and Gmail—which is the best for businesses? We compare Outlook vs Gmail for business communications to help you make the right decision for your business. Email is the foundation of countless businesses’ communications, which means that it needs to be accessible and easy-to-use. Even
How To Send Mass Email With Gmail Using Google Groups
Nov 26, 2022
Tired of restricting your internal communications according to Google Groups email send limits? Learn how to send a mass email in Gmail using the *only* tool that delivers internal emails to more than 2000 recipients per day. The current Gmail email limits restrict users from sending mass emails in Gmail to more than 2000 emails
Advantages and Disadvantages of Email for Communication in Business
Nov 12, 2022
Email remains the most popular internal communication channel for businesses, but are there better alternatives? In this post, we explore the advantages and disadvantages of email for business and employee communication. Email is synonymous with business internal communication, but does it still deserve to be the default means for connecting employer and employee? Learn if
20 Best Emergency Notification Systems for Business
Oct 28, 2022
When your business experiences a crisis, every second counts. Keep your employees safe and informed by making sure that you have the best emergency notification system for your business.
How to Create Distribution Lists in Outlook Quickly and Easily
Oct 16, 2022
Ever wondered how to create an Outlook distribution list and track every email that you send to each person from the list? Learn how to create an Outlook distribution list and how to send personalized emails to all your employee distribution lists. Well-maintained distribution lists are crucial for the success of your internal communications strategy.
How to Create Email Newsletter Templates for Outlook
Sep 30, 2022
Email is the most popular internal communication channel for businesses; suffice it to say, businesses send a lot of emails to their employees. Learn how to create an email newsletter template to save time and ensure consistency with your internal communications. By using email templates, you remove unnecessary and repetitive design steps when creating your
Employee Survey Best Practices: Top 14 Tips With Examples
Sep 2, 2022
Employee surveys come in all shapes and sizes, but how can you ensure your employees actually engage with them? Follow our employee survey best practices to create engaging surveys that deliver meaningful and actionable feedback. According to ContactMonkey’s Global State of Internal Communications Report for 2024, businesses’ top two internal communications goals are: higher employee
Text Alert System: Using SMS For Employee Emergency Alerts
Aug 12, 2022
Some of your internal communications need to be sent with an urgency that email can’t keep up with. See how a mass text alert system quickly distributes information to your employees when they need it the most. When your employees need to know important information immediately, waiting for them to check their email just doesn’t
A Complete Guide for SMS Compliance and Texting Employees
Jul 27, 2022
SMS text messages can be an effective way to reach remote and hybrid workforces—but employers need to understand the legislation that regulates this internal communication channel. Learn how to adhere to SMS compliance so your texts respect your employees’ rights and privacy. Employers are turning to new internal communication methods to reach their employees wherever
How to Create an Effective Internal Communications Content Strategy
Jul 22, 2022
Your internal communications help your employees stay connected to your business and their coworkers, but what specifically drives this connection? Develop a robust internal communications content strategy to map out what materials you send your employees and when. Internal communications can take many forms depending on your business’ needs and objectives. Driving productivity via your
20 Strategies To Improve Employee Experience In 2025
Jun 17, 2022
How your employees feel about their work and workplace has a huge impact on their productivity. Learn how to improve employee experience with our comprehensive list of ideas to help your employees connect with your business. Your employees’ talent and ability only contributes in part to overall productivity. To unlock your employees’ full potential, they
8 Best Employee SMS Use Cases and Templates
Jun 9, 2022
If you need to reach your frontline or on-the-ground employees fast, email might not always be the best option. Use SMS employee communications to quickly connect with your employees using our text message templates. Many businesses rely on a decentralized workforce; employees who work onsite, on the frontline, or within locations other than an office.
15 Effective Internal Communication Channels For Your Business
May 20, 2022
To understand how your business’s internal communications succeed, it’s useful to categorize them according to their functions. Learn how different internal communications channels can benefit your business and boost employee engagement. Every business has different internal communications needs based on the makeup of its employees. A company with a remote workforce will engage its employees
Internal Communications Software Buyers Guide: How To Choose A Tool
May 13, 2022
Your internal communications help your business grow and your employees flourish. Learn how our internal communications software buyers guide can help you find the best solutions to drive growth at your business. Your internal communications connect your employees to your business and to each other. But not every business treats this essential aspect of their
15+ Innovative Internal Communication Ideas and Tactics for 2025
Apr 26, 2022
Your internal communications drive employee engagement and workplace productivity. But what happens when you’re fresh out of new ideas for creative messaging? We’ve compiled a list of our most innovative employee communication ideas to help! Internal communicators face a recurring challenge: how to create consistently engaging content to send on a monthly, weekly, and even
5 Internal Communication Case Studies and Examples To Follow
Apr 7, 2022
From employee engagement to workplace culture to change management, businesses often face similar challenges to each other even if those businesses are radically different. While the specifics of these challenges may differ, how other businesses solve these challenges can give you new insights into addressing your own. We’re always interested in how our customers use
Internal Communication and Employee Engagement: Exploring the Connection
Apr 6, 2022
Employee engagement is one of the most important drivers of productivity and growth at your business. Understand the connection between internal communication and employee engagement to unlock the full potential of your employees. Respondents to our Global State of Internal Communications Survey indicated that employee experience is by far their highest priority—by nearly 20% over
ContactMonkey is a Great Places to Work-Certified™ Company
Nov 18, 2021
It’s official: ContactMonkey is a Great Place to Work® for the second year in a row. ContactMonkey is proud to announce that we have been certified as a Great Place to Work® after a thorough, independent analysis conducted by Great Place to Work Institute® Canada. This certification is based on direct feedback from employees, provided
Top 10 Employee Engagement and Retention Strategies
Oct 20, 2021
Are you experiencing high levels of employee turnover? Low employee engagement is a major factor for low employee retention. Learn how employee engagement and retention are deeply connected to reduce turnover. Employees are your business’ most valuable resource. But to keep your employees from seeking other opportunities you have to maintain their fulfillment with their
Best Time to Send Internal Emails and Employee Newsletters
Oct 5, 2021
Are your internal emails struggling to get the attention they deserve? Increase your email engagement by learning the best time to send internal emails for your business. Despite all your efforts, your best employee emails can fall flat if your employees don’t get around to reading them. Your employees are inundated with emails, but you
How To Use Internal Email Benchmarks For Better Internal Communications
Sep 15, 2021
How can you know if your internal communications measure up to others in your industry? Internal email benchmarks let you know how you stack up against others in your sector. You can spend hours on perfecting your internal communication strategy and execution. But how can you know if your company’s performance is where it should
New Employee Introduction Email: Best Templates and Examples
Aug 12, 2021
Starting at a new company can be intimidating for new employees. Help your new hires feel welcome by sending a well-crafted welcome email to new employees. New employees have a lot on their plate when first joining a company. Job training, team introductions, task scheduling, and other tasks comprise a steep learning curve for new
Coronavirus Crisis Communications: How To Keep Employees Informed
Jul 24, 2021
COVID-19 changed how we live, work, and communicate. Take the lessons you’ve learned from your coronavirus crisis communications and apply them to all your internal communications. When your business experiences a crisis, your employees will look to leadership for information and instructions. In the age of COVID-19, we’ve learned a lot about how best to
Using an Intranet for Internal Communications
Mar 24, 2021
With more organizations permanently adopting remote work, internal intranets have become integral parts of many internal communications strategies.Intranets can be the hub of your internal communications; a one-stop shop for employees to find the latest announcements, sign up for initiatives, and engage with each other. There is an important caveat for effective intranets: people have
35+ Employee Pulse Survey Questions To Ask In 2025
Mar 19, 2021
Your employee feedback efforts will depend in large part on how willing your employees are to give feedback. Pulse surveys are great for building a culture of feedback at your organization. Using pulse surveys, you can reap a double benefit from your internal communications. Not only do you gain valuable actionable feedback from your questions,
Poppulo vs. ContactMonkey: Internal Newsletter Software
Mar 4, 2021
Your internal newsletter is responsible for keeping employees engaged and up-to-date, and the right internal newsletter software can make a huge difference for you and your team. We break down the main differences of Poppulo vs ContactMonkey. Most internal newsletter software can help you create awesome emails and gather in-depth analytics via email tracking. We’ve
ContactMonkey is Great Place to Work-Certified™
Nov 20, 2020
ContactMonkey, an industry-leader in internal communications software, today announced that it has been Great Place to Work-Certified™. This certification is the result of anonymous employee feedback about ContactMonkey’s workplace culture and environment. Great Place to Work® is the global authority on employee experience, workplace culture, and effective business leadership. Their data shows that great workplaces
Outlook Email Tracking vs Outlook Read Receipt: What’s Best?
Sep 22, 2020
Outlook read receipts set out to be a powerful asset for tracking email in Outlook but left much to be desired. An Outlook read receipt is Microsoft’s way of telling you if someone opened your email. However, it contains a fairly major flaw: recipients of your emails have to give permission to be tracked. When
Constant Contact vs ContactMonkey: Choosing the Right Communications Solution
Sep 18, 2020
Looking to improve your business communications but not sure what software solution is best for your business? We break down two different communication tools—Constant Contact vs. ContactMonkey—to help you decide which would be best suited for your business needs. Effective communications are crucial for your business to succeed, but not all communications are the same.
How To Create And Send An Employee Newsletter In Outlook
Aug 20, 2020
Whether you’re unsure how to create an email newsletter or are looking for the best email newsletter templates for Outlook, by the end of this article you’ll be an email newsletter expert. Your email newsletter can be a powerful tool to drive productivity within your business. Imagine having your employees reading your employee newsletter with
eNPS Surveys
May 12, 2020
We’ve been hard at work making our drag-and-drop template builder even better, and our latest improvement is one we’re particularly excited about: eNPS Surveys for your employee newsletter! Employee Net Promoter Score (eNPS) is a metric used to measure your employees’ level of engagement. An eNPS survey asks employees to respond to an engagement-related question
How to Create a Crisis Communication Plan With Examples
Apr 3, 2020
Crises occur when people least expect them. Preparing your business for a crisis is the best way to protect the safety of your employees and ensure limited operational interruptions. A crisis communication plan is a proactive way to prepare your business for whatever life has in store.
How To Develop An Effective Employer Branding Strategy
Mar 10, 2020
Are you looking for ways to build your employer branding with internal communications? Companies spend a lot of time on their external brand. But the internal brand is just as important. By focusing on employees, employers will see benefits all across their business. Employer branding has been around as long as employees have. Your business