CONTACTMONKEY VS Staffbase
Why choose ContactMonkey vs. Staffbase for internal comms
Communicators choose ContactMonkey when they want Outlook-native, analytics-proven, security-approved internal email without CSV uploads, duplicate lists, or outdated reports.
What makes ContactMonkey different
Ditch disconnected tools and manual processes. ContactMonkey helps internal communicators do more with less, while actually improving engagement and demonstrating impact.
Analytics that prove real impact
What we heard about Staffbase:
“Apparently Staffbase users can’t track unique opens or clicks, just overall.”
“Their Outlook add-in produces inaccurate analytics and only tracks devices, not people.”
“Metrics pulling is cumbersome.”
How ContactMonkey wins:
- Real-time dashboards for opens, clicks, and read time
- Individual-level engagement tracking with full history
- Power BI and Tableau integrations via Analytics API
- Automated reports, benchmarks, and campaign comparisons
Why it matters?
When analytics only show device-level data, communicators can’t demonstrate reach, engagement, or ROI. Leadership reports become guesswork.
Outcome
Prove exactly how communications drive engagement, and back it up with credible data.
Outlook-native sending employees actually trust
What we heard about Staffbase:
“Emails are delivered as external mail, employees have to download images.”
“If emails are too large, they go straight to spam.”
“Setup took ages just to send a test.”
How ContactMonkey wins:
- 100% native to Outlook and Gmail; no external sender tags
- SOC 2 Type II + ISO 27001 certified
- Seamless internal deliverability with no spam risk
- Simple, one-click setup
Why it matters?
When internal emails look external, employees hesitate to open them. Engagement and trust drop immediately.
Outcome
Send internal emails that look like they came from your organization, because they did.
Lists that stay accurate automatically
What we heard about Staffbase:
“We have to maintain two separate lists, in Staffbase and Outlook.”
“Our active directory can’t sync.”
“We ended up just uploading CSVs manually.”
How ContactMonkey wins:
- Syncs directly with Outlook DLs and Active Directory
- Dynamic segmentation by role, department, or location
- Zero manual uploads or IT involvement
- Always-current recipient lists
Why it matters?
Manual uploads waste time and cause errors. Out-of-date lists mean messages miss key audiences.
Outcome
Target exactly who you need, automatically, accurately, and in real time.
Collaboration that keeps comms moving
What we heard about Staffbase:
“Can’t have multiple people editing the builder at once.”
“Emails weren’t auto-saving, work just disappeared.”
“You have to contact support to change template ownership.”
How ContactMonkey wins:
- Real-time co-editing and commenting
- Auto-save and version history
- Simple ownership transfers, no support tickets
- Role-based permissions for teams of any size
Why it matters?
Internal comms rarely happen alone. Teams need live collaboration, version control, and autonomy, without waiting on support.
Outcome
Work together, move faster, and never lose progress again.
Enterprise-grade security, approved by IT
What we heard about Staffbase:
“Their active directory couldn’t sync.”
“We had setup issues with Azure.”
How ContactMonkey wins:
- SOC 2 Type II, ISO 27001, GDPR, and SSO (Okta, Auth0, Azure AD)
- Regional hosting (US, CA, EU, AU)
- AES-256 / TLS 1.2 encryption
- Direct AD sync with zero manual setup
Why it matters?
IT teams demand compliant, integrated systems before approving new tools.
Outcome
Enterprise-level security and data protection from day one.
What we heard about Staffbase
We speak to hundreds of internal communicators every week. Here’s what they’ve told us when we ask them about why they’re looking to switch from Staffbase:
“Emails are delivered as external mail, employees have to download images.”
“We have to maintain two separate lists, in Staffbase and Outlook.”
“Apparently Staffbase users can’t track unique opens or clicks, just overall.”
ContactMonkey vs. Staffbase: Quick comparison snapshot
Features
ContactMonkey
Staffbase
Outlook/ Gmail Integration
Native sending
External sends; complex setup
Analytics & Reporting
Dashboards + individual tracking
Aggregate only; manual exports
List & Directory Sync
AD + Outlook DL sync
Manual CSV uploads
Collaboration
Real-time co-editing + auto-save
No multi-user editing
Deliverability
Proof + analytics per language
No proofing; limited analytics
Security
SOC 2 Type II, ISO 27001, GDPR
Limited AD / Azure integration
Customer Support
24-hour SLAs for support
Slow response times
Customer Support
24/5 chat + dedicated CSM
Slow responses
Pricing
Transparent, unlimited users
High tiers; unclear renewals
Template Design
No-code, modern builder
Outdated; auto-save issues
Employee Experience
Internal sender view
“External” label visible
Setup
Fast; no IT needed
Time-consuming; IT required
Regional Hosting
US, CA, EU, AU
Limited regions
“ContactMonkey’s Dynamic Content tool saves me hours. I no longer need to copy, paste, or duplicate emails—I can send one version to the whole company and track just that. It saves time, brain space, and prevents duplication errors.”
James Maiden
Sr. Internal Communication Specialist
“ContactMonkey makes it quick to create dynamic, engaging emails for our team. It was easy to implement and everyone who uses it picked it up really quickly.”
Jeff Genung
Sr. Director of Internal Communications
“ContactMonkey does the job extremely well; took almost no time to integrate, and is less expensive than competitors.”
Danielle T.
Director of Communications
“[ContactMonkey] really does allow our teams to be creative, but also provides the analytics to make sure we’re doing the right things.”
Jeremy Roberts
Sr. Manager of Communications, Go-To-Market & Incentives
