Your pricing, your way
Compare email plans by feature
Essential
The perfect entry point to basic email design and insights for communicators
Request PricingIncludes:
Email template builder
Team email collaboration
Email template library
Basic tracking report
Click maps
Overall campaign tracking
CSV support
Email client Integration
SMS
Email template builder
Team email collaboration
Email template library
Basic tracking report
Overall campaign tracking
CSV support
Email client Integration
SMS
Plus
Precision metrics and granular feedback for growing communicators
Request PricingEverything in Essential, and:
Pulse surveys
Employee comments
Survey visualization
Event management
Personalization
Email scheduling
Read time
Individual tracking
Microsoft Teams integration
Advanced reporting
SMS
Pulse social surveys
Employee comments
Survey visualization
Event management
Personalization
Email scheduling
Read time
Individual tracking
Microsoft Teams integration
Advanced reporting
Everything in Plus, and:
Custom URL tracking
Custom landing pages
Custom fonts
List management
HRIS integration
Workday integration
Azure AD integration
Single sign on (SSO)
SMS
Custom URL tracking
Custom landing pages
Custom fonts
List management
HRIS integration
Single sign on (SSO)
SMS
24/7 support
Dedicated customer success rep
Unlimited seats
Access to premium integrations
24/7 support
Dedicated customer success rep
Unlimited seats
Access to premium integrations
Compare features across email plans
Ess.
Plus
Ent.
Email creation & sending
Email template builder
Email template library
700+ stunning HTML templates for every type of message and occasion.
Email client integration
Integrate Outlook for Windows, Mac, and Gmail.
CSV support
Use existing email distribution lists or upload CSV files.
Email collaboration
Create, edit, and track changes in real-time with team members simultaneously.
Personalization
Boost engagement rates with merge fields on subject lines and body copy.
Email scheduling
Send emails at the perfect time, when employees are most receptive.
Custom fonts
Add custom fonts beyond those in Essential and Plus plans. *Available a la carte for any customer.
Multi-language emails
Send emails with translations of up to four languages.
Audience segmentation
Send targeted emails based on location, department, and role.
Email at Scale
Surpass Outlook or Gmail sending limits to over 10,000 addresses per day.
Surveys & feedback
Pulse surveys
Gather instant feedback from employees through a single campaign.
Recurring surveys
Create surveys for multiple campaigns and gather feedback in one place.
Emoji reactions
Add emojis to quickly gauge employee satisfaction and engagement.
Employee comments
Empower employees to share their honest qualitative feedback.
Employee net promoter score (eNPS)
Measure how likely employees are to recommend the company.
Survey visualization
See survey data displayed through charts and graphs.
Event management
Create and embed events in your emails, and easily track registrations.
Reporting & analytics
Email metrics
Understand how your emails are performing, from opens, clicks, and more.
Overall recipient tracking
Monitor performance metrics across all recipients.
Individual recipient tracking
Monitor performance metrics by each recipient.
Click maps
Identify hotspots and where employees click within your emails.
Segmented email stats
See performance metrics by specific audience groups.
Custom URL link tracking
Monitor clicks on unique links you create.
Unlimited tracked emails
Track engagement metrics for every email you send.
Unlimited campaigns
Create and track as many email campaigns as needed.
Integrations
Human Resources Information Systems (HRIS) integration
Sync employee data from your HR system for accurate info.
Workday integration
Sync your employee directory from Workday to ensure updated lists.
Azure AD integration
Sync your employee directory from Azure AD to ensure updated lists.
Microsoft Teams integration
Send and track emails directly within Teams.
List Management
Sync external directories, CSVs, and SMS contacts in one place.
Slack – Coming soon
Share and track emails within Slack channels.
Coming soon
Coming soon
Admin & security
24/7 help center
Self-serve articles and tutorials for easy setup and troubleshooting.
Dedicated account manager
Personalized guidance to help reach your internal comms goals.
Phone and email support
Get help quickly through global phone and email support.
Single Sign-On (SSO)
Secure login across all your platforms.
SOC 2 Type 2
Adhere to strict security standard for handling customer data.
AWS encrypted
Safeguard data privacy with encryption from sender to recipient.
Get custom pricing for ContactMonkey
Choose features that fit you best. Only pay for what you need.
Connect your everyday tools
Integrate existing apps and HRIS directly or with API Connector
Internal email FAQs
Each plan includes a minimum of two licenses, and you have the flexibility to add more based on your specific needs. There is no maximum limit to the total number of licenses you can buy.
If you want to upgrade your plan or add more licenses to your current subscription, you can make these changes at any time during your contract period. We’ll calculate the cost on a prorated amount until your renewal date.
ContactMonkey licenses are fully transferrable, so you have the flexibility to reassign them among your users. This means that as your team changes, with employees shifting roles or leaving, you can easily activate and assign licenses to individuals in their current roles. Your Account Manger can help you with this smooth process.
ContactMonkey accepts multiple payment methods, including credit card payments via Stripe and wire transfer.
While we don’t offer refunds, you can cancel your ContactMonkey subscription at any time by providing 30 days’ written notice to your account manager.
Our primary currency is USD, but we’re here to accommodate your preferences. You can pay in CAD, EUR, or GBP. Just keep in mind that if you opt for a currency other than USD, there’s an extra 10% fee.
Employee SMS
Each country has its own unique set of rules for messaging, so it’s essential to consult with your legal experts when diving into SMS for your internal communications.
Here are some key things to keep in mind:
Industry regulations: Some countries (especially in the U.S.) have specific restrictions on SMS use based on the industry you’re in. These might include areas like loans, cryptocurrency, debt collection, lead generation, cannabis, BDB, alcohol, and more. Double-check with your legal team to ensure smooth sailing for SMS compliance.
Message topics and content: Certain topics and content, such as loans, financial services, credit repair, and controlled substances can be subject to restrictions, regardless of their legal status in your state or country.
Consent requirements: Understanding the rules around opt-in and opt-out consent is vital. Make sure you’re aware of the do-not-contact list requirements as well.
To keep all comms compliant and respectful, ContactMonkey automatically includes an opt-out message at the end of every SMS you send. This little opt-out text lets your recipients decide if they want more of your SMS updates or not.
Now, here’s the deal: we can’t let you delete these opt-out consent messages. It’s all about following regulations. The great news is you can customize them so your SMS experience stays on brand.
In the U.S.:
- Telephone Consumer Protection Act (TCPA): This federal law regulates the sending of SMS messages for marketing purposes, including text messages.
- Federal Communications Commission (FCC): The FCC enforces TCPA rules and regulations.
- State Laws: Each state in the U.S. may have additional laws and requirements related to text messaging.
- Mobile Carrier Requirements: Mobile carriers also have their own rules and requirements that must be followed.
In Canada:
- Canadian Federal and Provincial Privacy Legislation: Canada has strict privacy laws that impact the sending of text messages.
- Canada’s Anti-Spam Legislation (CASL): CASL specifically regulates electronic messages, including text messages.
In Europe:
- ePrivacy Directive: This directive closely regulates the sending of text messages for direct marketing within the European Union.
- PECR (Privacy and Electronic Communications Regulations): These regulations provide further guidance on electronic communications and marketing.
- Data Protection Laws: Mobile phone numbers are considered personal data in Europe, so data protection laws like the GDPR (General Data Protection Regulation) must be followed when handling this information.
When in doubt, talk to your legal team to ensure compliance with relevant laws and regulations.
Most of the time, the answer is yes. But it depends on where you are and what you’re using these texts for.
In the U.S.: Yes, you usually need your employees’ consent, but you have flexibility regarding specific emergencies.
In Canada: The law allows employers to handle employee info without consent, as long as it’s reasonable for managing the employment relationship and your employees are in the know beforehand.
At ContactMonkey, we’re all about internal employee communications— so think team updates, announcements, and collaboration. We’re not the tool for commercial, marketing, or sales messages.
In case of emergencies, ContactMonkey can be used for important alerts related to health and safety. But to be extra safe, mix in a few communication channels to make sure your messages reach your team loud and clear.
Opted out? No worries. Even if an employee has opted out of text messages, we’ve got your back in times of crisis. Under federal law in the U.S., you can send communications for emergency purposes without needing consent. For example, if there’s an imminent danger, like an evacuation, we’re all in for helping you send out urgent messages. Be sure to cover all your bases during emergencies and reach your employees on multiple channels.