Two-way SMS Communications
Reach every employee in seconds and hear back just as fast
ContactMonkey two-way SMS reaches every employee on the phone they already carry, including frontline, field and shift workers. Send alerts and updates from the same platform as your internal email, and answer replies in real time from a shared inbox.
Prove ROI
Build faster
Personalize by role
Engage with clarity
Track in real time
The problem: The messages that matter most often miss the people who need them
Onboarding series, reminder campaigns, and recurring milestone messages all follow the same shape every time they run. The content is settled and the timing is known, and yet each email still has to be built and scheduled by hand, which turns a repeatable program into a standing calendar obligation for whoever owns it.
The inbox waits for a desk
Deskless employees may check email once a shift or once a week, and many have no corporate address at all, so a time-sensitive update can sit unread until the moment to act on it has passed.
Alerts that end the conversation
Most texting tools stop once a message is delivered, so an employee with a question about a shift or a benefits deadline has to track down a manager or call a help line to get an answer.
A separate tool for every channel
When SMS runs in a standalone app, audiences, approvals, and reporting live in a different system from your email program, and the comms team spends hours each month reconciling lists and stitching reports together by hand.
The solution: Two-way texting built into the platform you already use for internal comms
ContactMonkey SMS shares the audiences, approvals, and analytics behind your internal email program, so adding text messages to a campaign takes minutes and every reply comes back to the team that sent it.
Start the conversation
Send a text and get a real answer back
Every message you send can be answered. Replies land in a shared SMS inbox where your team reads them as they arrive, responds one-to-one, and keeps each employee’s full thread in one place, which means a question about Saturday’s shift gets an answer well before Saturday.
- Read and answer replies in real time from a shared inbox
- Reply to individual employees without leaving ContactMonkey
- Keep each employee’s full conversation history in a single thread
- Collect quick confirmations with reply keywords such as YES or SAFE
Reach the right people
Text the audiences you already maintain
SMS draws on the same lists and segments you build for email, and your HRIS integration keeps them current as people change roles, locations, and teams. The night shift at your Ohio plant, your regional drivers, and every nurse on a given unit are ready to receive a text the moment you need them, without an IT ticket or a spreadsheet upload.
- Sync employee lists and phone numbers from 80+ HRIS platforms
- Segment by department, location, or role
- Add users from HR, IT, and operations with their own permissions
- Route messages through approval workflows before they send
Measure what lands
See who received every text and who responded
Each send reports delivery, clicks, replies, and opt-outs at the individual level, so you can see which locations acted on a safety notice and follow up directly with the ones that have not. Because SMS and email report side by side in ContactMonkey, you can compare the two channels and decide with evidence where each future message belongs.
- Track delivery, clicks, replies, and opt-outs for every employee
- Compare SMS and email performance in one report
- Honor opt-outs automatically when employees reply STOP
- Follow up directly with employees who have not responded to a message.
How it works: Three Steps From a Blank Message to a Live Conversation
Choose your audience
Select a list or segment synced from your HRIS, or build a new one by location, role, or shift.
Write and approve
Draft your text, add a photo or link, and send it through your approval workflow when one applies.
Send and respond
Deliver the message instantly or on a schedule, then answer replies from the shared and searchable inbox as they arrive.
Works with the rest of ContactMonkey
SMS is one channel in a complete internal comms platform
Outlook and Gmail integration
Send email and SMS campaigns from the same platform your team already uses to reach employees in their inbox.
Individual-level reporting
See exactly who opened, clicked, and engaged with every internal email and text you send.
HRIS integrations
Connect 80+ HRIS platforms so your employee lists and phone numbers stay accurate without manual uploads.
Approval workflows
Get sign-off as part of your existing platform on time-sensitive comms before they reach employees.
Pages
Link a text to a branded, trackable Page when the full story needs more room than a message allows.
Automatic, customized editorial QA (ConfidenceCheck)
Catch typos, terminology, link, and accessibility errors while there’s still time to fix them.
Frequently asked questions
Every SMS sent through ContactMonkey supports two-way replies, which arrive in a shared inbox where your team can read and answer them individually.
Most jurisdictions expect employers to collect consent before texting employees, and the specific rules vary by country, state, and province. ContactMonkey records opt-outs automatically when an employee replies STOP, and we recommend reviewing your consent process with your legal team before your first send.
Phone numbers sync from your HRIS through any of our 80+ integrations, and you can also import them by file for groups your HRIS does not cover.
Employees can opt out at any time by replying STOP, and ContactMonkey removes them from future SMS sends automatically while keeping them on your email lists.
SMS is available as an add-on to every ContactMonkey plan.
