--- title: SMS Communications date: 2023-01-13T18:44:55Z modified: 2026-05-29T15:54:47Z permalink: "https://www.contactmonkey.com/solutions/sms-communication" type: page status: publish excerpt: "" wpid: 60231 categories: - Features parent: 146988 ancestors: - 146988 children: [] author: Peter Wong --- ###### SMS Communications # Deliver Critical Updates to Every Employee, Wherever They Work Deliver urgent updates, shift changes, or crisis alerts directly to employees’ phones, ensuring no one misses critical information, even without email access. [Book a demo](https://www.contactmonkey.com/internal-comms-demo)[Compare features](#compare) ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2024/03/SMS-Templates-for-Internal-Communications.png "SMS Templates for Internal Communications") Prove ROI Build faster Personalize by role Engage with clarity Track in real time ## Top Reasons Teams Choose ContactMonkey SMS Communication ContactMonkey’s SMS communication tool connects you with every employee, whether they’re behind a desk, on the floor, or out in the field. Unlike generic SMS providers, ContactMonkey unites email + SMS + survey analytics in one integrated internal communication system. #### Reach frontline and offline employees Not everyone checks email. ContactMonkey SMS ensures your warehouse, retail, and remote teams receive urgent updates, shift changes, or crisis alerts instantly, on any device. ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2025/09/ETB-Mobile.png "ETB Mobile") #### Enable two-way SMS communication Go beyond one-way alerts. Collect employee replies, feedback, and survey responses in real time, turning SMS into a true two-way communication channel. #### Communicate across languages Send multilingual messages automatically. ContactMonkey translates and delivers messages in employees’ preferred languages for global clarity and inclusivity. #### Measure and optimize performance See delivery, response, and engagement analytics for every SMS, right inside your ContactMonkey dashboard. Track communication effectiveness across both email and text. #### Integrated with Outlook, Gmail, and HRIS Send SMS using the same audience lists you already manage in Outlook or Gmail. ContactMonkey syncs with your HR systems, so your messages always reach the right people. #### Streamline crisis communication When seconds matter, ContactMonkey helps you reach every employee simultaneously, with instant delivery, verified receipt, and clear next-step instructions. [Book a demo](https://www.contactmonkey.com/internal-comms-demo) ## How ContactMonkey SMS Works From urgent alerts to recurring surveys, ContactMonkey gives you everything you need to send, automate, and measure employee SMS messages, all in one place. ## 1 #### Send messages instantly Create and send texts to individuals, departments, or entire workforce lists, right from Outlook or Gmail. ## 2 #### Automate recurring messages Schedule training reminders, safety check-ins, or monthly surveys in advance. ## 3 #### Enable two-way conversations Turn SMS into a feedback loop. Employees can reply directly — confirmations, questions, or survey answers appear in real time. ## 4 #### Communicate across languages Send messages in each employee’s preferred language with automatic translation. ## 5 #### Track and analyze results View delivery, response, and engagement metrics to see what’s working. ## 6 #### Reach everyone during a crisis When seconds count, send mass alerts to all employees at once, and confirm delivery instantly. ## Real results: From missed alerts to instant crisis communication At [First Onsite](https://www.contactmonkey.com/customer/firstonsite-employee-sms-communication), switching from Outlook emails to ContactMonkey’s Employee SMS and Email turned delayed updates into instant, measurable crisis communication. With integrated email and SMS, their internal comms team now reaches thousands of field employees in seconds, whether it’s a hurricane alert, safety notice, or urgent mobilization request. What used to be guesswork is now a data-driven system that tracks open rates, link clicks, and engagement in real time. Messages reach the right people at the right time, keeping operations running smoothly even during emergencies. ##### Before ContactMonkey ##### After ContactMonkey Emergency alerts sent via Outlook often went unread by field teams. Employee SMS ensures instant delivery to frontline workers’ phones during disasters. 80% of the workforce (deskless and mobile) rarely saw internal emails. All employees, including on-site responders, receive timely and accessible messages. No visibility into who opened or acted on communications. Real-time analytics track open and read rates, improving from **55% → 100%** and **40% → 55%** respectively. Communication was manual, inconsistent, and slow during mobilizations. Segmented SMS lists enable fast, targeted alerts to only the employees in affected regions. Difficult to gather feedback or refine message effectiveness. Engagement insights help refine content strategy, boosting overall communication performance. ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2023/10/First-Onsite.png "First Onsite") Construction “Our most important \[use of SMS\] is our crisis communication. We had the hurricanes just a couple weeks ago, and I had to send out messages to mobilize people to get to where they needed to be.” ![https://www.contactmonkey.com/send-internal-emails-outlook-guide](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2024/02/Toni-Daylor.png "Toni Daylor") ##### ******Toni Daylor****** Director of Global Internal Communications **Company size**: 12,000+ employees [Read more customer stories](https://www.contactmonkey.com/customers) ## Frequently asked questions **How do I manage opt-ins and opt-outs for SMS?**Employees can easily opt in or out of SMS notifications according to company policy. ContactMonkey automatically manages subscription preferences and updates audience lists, ensuring you comply with global privacy and communication regulations. ****What types of messages work best over SMS?****SMS is ideal for time-sensitive or high-visibility updates — crisis alerts, shift reminders, system outages, survey links, or password resets. Many teams pair SMS with email for layered communication that maximizes both reach and engagement. ****Can I include links or surveys in SMS messages?****Absolutely. You can embed trackable survey links, feedback forms, or short URLs in any SMS. Responses are tracked in your ContactMonkey analytics dashboard, alongside your internal email engagement metrics. ****How scalable is ContactMonkey SMS for large enterprises?****Whether you’re reaching 200 or 20,000 employees, ContactMonkey supports bulk sending without throttling or IT support. Audience lists automatically sync with your HRIS or Outlook/Gmail distribution groups for effortless scalability. ******How much does ContactMonkey SMS cost?******Pricing depends on your sending volume, regions, and feature set (two-way messaging, automation, analytics). ContactMonkey offers flexible plans tailored to your internal communication needs. Internal comms built for today’s workplace ## Transform how employees experience internal communications Your people want clarity, recognition and a voice. Deliver this with ContactMonkey. [Book a demo](https://www.contactmonkey.com/internal-comms-demo)[Tour the platform](https://www.contactmonkey.com/product-tour) ## Topics **Categories:** [Features](https://www.contactmonkey.com/blog/category/features)