INTERNAL EMAIL BENCHMARKS
Internal communications benchmarks by industry
Benchmark data by industry and company size, drawn from internal email campaigns sent through ContactMonkey. Compare your numbers, track trends year over year, and get best practices for your internal communications.
How does your email performance stack up?
Select your industry to see how your open rate, click rate, and click-to-open rate compare, based on our 2026 report.
Select your industry
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Avg. open rate
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Avg. click rate
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Avg. click-to-open rate
Device breakdown
Best time to send
All benchmark reports
More resources for internal communicators
See what these benchmarks mean for your internal communications strategy and how to put them into practice.
ContactMonkey’s Internal Email Benchmark Report 2026: Key Findings
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What Are the 7 Employee Engagement Trends Redefining Workplaces in 2026?
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15 Internal Email Best Practices With Actionable Examples
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What Are the Most Important Internal Email KPIs and Metrics to Track in 2026?
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How Can Internal Communications Teams Reach Deskless and Frontline Workers in 2026?
Read now“Before Contact Monkey, we had nothing. We had no benchmark. We had no idea what messaging was getting to our employees, how they were best receiving it. We had very limited two-way feedback loops.”
Jerilyn Hall
Employee Communications Manager
40–50%
of deskless workforce now reached
Watch video
“[ContactMonkey] really does allow our teams to be creative, but also provides the analytics to make sure we’re doing the right things.”
Jeremy Roberts
Sr. Manager of Communications, Go-To-Market & Incentives
40%
read rate boost
15%
higher open rates
Watch video
“ContactMonkey’s Dynamic Content tool saves me hours. I no longer need to copy, paste, or duplicate emails. It saves time, brain space, and prevents duplication errors.”
Emily-Rose Carr
Internal Communications Specialist
~60%
open rates
~19%
click rates
Watch video
With dynamic content, I can build one email with multiple blocks, with each block tailored to a group. I’m not duplicating emails or copy/pasting. It saves time and reduces mistakes.
James Maiden
Sr. Manager of Communications, Go-To-Market & Incentives
5x
faster email creation
Watch video
“Data helps drive informed decision-making. With appropriate feedback, we’re now able to analyze and change our strategy.”
Lindsey Champagne
Director of Communications and PR
13%
average click rate
“Our team’s efficiency was slowed down by the lack of sophistication of our previous tool. And we knew employees weren’t getting the information—they were flagging it as phishing.”
Tamara Palmer
Employee Engagement & Internal Communications Lead
