ContactMonkey’s Internal Communications Glossary

An AI-powered feature built into internal communications software to help communicators draft, rewrite, shorten, or refine employee emails.…

A tool that generates a structured internal email draft, layout and copy included, from a short prompt. This…

Simulated employee reader profiles, such as frontline, manager, or new hire, that ContactMonkey’s Audience Preview uses to predict…

This is a way for two systems to exchange data automatically, without someone manually exporting and uploading files…

A review process that requires one or more people to approve an internal email before it can be…

ContactMonkey’s pre-send review tool that runs an internal email draft through AI personas representing different employee segments, giving…

The process of organizing employees into audience segments, by role, location, department, or work type, so internal emails…

These are the individual, reusable design elements, text, images, buttons, dividers, that communicators drag into ContactMonkey’s drag and…

The analytics view inside ContactMonkey’s dashboard that shows performance data (opens, clicks, read time, and device breakdown) for…

Internal comms built specifically to support employees through organizational transitions, such as restructuring, leadership changes, mergers, or new…

Also called a click heatmap, this is a visual report showing which links, buttons, and images within a…

This number is the percentage of email recipients who clicked at least one link inside a message, one…

This is ContactMonkey’s AI email builder, which quickly turns your written prompt into a structured, ready-to-edit internal email,…

This is the governance settings area in ContactMonkey where admins manage which domains count as internal versus external…

The rules and processes an organization uses to control who can create, edit, approve, and publish internal communications,…

Time-sensitive communication sent during an unexpected event, such as a workplace safety incident, cyberattack or natural disaster. In…

A term to describe the widening disconnect between the communication structures an organization has in place and how…

If you ever hear IT talk about this, it means where your organization’s data physically lives on a…

Groups of recipients, typically synced from Outlook, Google Groups, or an HRIS system, that internal communicators use to…

A ContactMonkey feature that lets you display different content blocks to different employee segments within the same email.…

A planning tool that maps out what’s being sent, to whom, and when, across weeks or months. This…

A drag and drop email builder for employee emails that designs internal email layouts without writing HTML. This…

Messaging sent from an organization to its own workforce, covering everything from routine updates to major announcements. This…

This is how connected, motivated, and invested employees feel in their work and the organization they work for.…

Input from employees about their work, their team, or the organization, collected through surveys, comments, reactions, or open…

A platform built for collecting, organizing, and analyzing employee feedback, typically through embedded surveys, pulse checks, or sentiment…

A metric based on a single question asking employees how likely they are to recommend their workplace to…

A recurring internal email, typically weekly or monthly, that rounds up company updates, announcements, and recognition for employees.…

Software built for creating and personalizing recurring newsletters aimed at employees specifically, with segmentation and content blocks that…

A short, frequent feedback check, typically 3-7 questions, sent on a regular cadence to catch shifts in sentiment…

The practice of interpreting employee feedback, whether from surveys, comments, or reactions, to understand overall mood and trust…

The extent to which employees feel able to share opinions, concerns, and ideas, and whether the organization actually…

A metric combining multiple engagement signals, such as opens, clicks, and survey responses, into a single measure of…

A comprehensive, typically annual or biannual survey measuring employee engagement across areas like trust in leadership, job satisfaction,…

Internal communications built for large, often distributed organizations, where volume, segmentation, and governance requirements are meaningfully different from…

ContactMonkey’s governance layer for sending to people outside the employee directory, such as contractors, partners, or alumni, with…

The full cycle of collecting employee input, acting on it, and communicating back what changed as a result.…

Messaging built to reach deskless, field, or shift-based employees who don’t sit at a computer during the workday,…

The European Union’s data protection law, which sets rules for how organizations collect, store, and handle personal data…

AI that produces new content, text, images, or layouts, from a prompt. In internal communications, this is what…

A direct sync between ContactMonkey and an organization’s HR information system, so employee lists, departments, locations, and roles…

A term coined by ContactMonkey for a strategic planning document that captures the intent behind an internal communications…

ContactMonkey’s AI chat feature that lets communicators ask plain-language questions about their campaign performance, such as how open…

The messaging, channels, and processes an organization uses to inform, align, and engage its own employees. This is…

The practice of comparing an organization’s own communication metrics, such as open rate or read time, against industry-wide…

Return on investment, a calculation showing what internal communications software returns relative to its cost, typically measured through…

A platform built specifically for sending, tracking, and analyzing employee communications, distinct from general marketing email tools that…

A documented plan for how, when, and through which channels an organization communicates with employees, typically covering cadence,…

Email sent from an organization to its own employees. It remains one of the most reliable internal communications…

Applying marketing principles, like audience segmentation, messaging tests, and campaign performance tracking, to communications aimed at employees instead…

A recurring internal email, typically weekly or monthly, that rounds up company news, announcements, and updates for employees.…

A platform built specifically for designing, sending, and tracking employee newsletters, unlike general email marketing tools that weren’t…

A private, organization-wide website employees use to access company news, documents, and resources. Intranets work well as a…

The type of AI model behind tools like ChatGPT and Claude, trained to generate and understand natural language…

Messaging that comes directly from executives or senior leaders, such as CEO updates, town hall remarks, or all-hands…

The process of building, updating, and organizing employee distribution lists, whether manually, through CSV upload, or synced automatically…

A feature that automatically generates translated versions of an internal email, so employees can receive the same message…

An approach that delivers internal messages across more than one channel, such as email, SMS, Teams, or intranet,…

The percentage of email recipients who opened a message at least once, one of the most basic but…

ContactMonkey’s plugin for Outlook that opens the ContactMonkey email builder directly inside Outlook, so communicators can compose, send,…

ContactMonkey’s tool for publishing trackable web pages, such as event hubs, FAQ pages, or campaign landing pages, without…

The percentage of employees who respond to a survey, poll, or other feedback request. If it climbs survey…

The practice of writing clear, specific instructions to get useful output from an AI tool, whether that’s drafting…

A term coined by ContactMonkey to describe an IC team that spends most of its time responding to…

The average amount of time recipients spend actively viewing an email before closing it, a metric that reveals…

Previously called Email at Scale, this is ContactMonkey’s infrastructure for sending internal email to large or fast-growing employee…

A security certification, audited by an independent third party, confirming a platform has proper controls in place to…

An internal communications function run by a single person, responsible for everything from writing to strategy to reporting.…

Lets employees log into a tool using the same login they already use for work, instead of a…

Labels applied to individual email campaigns so communicators can filter, group, and compare performance across categories, such as…

Pre-built email layouts that communicators customize instead of designing from a blank canvas, saving time on formatting so…

A company-wide meeting where leadership shares updates and takes questions directly from employees, live or virtually. An all-hands…

Internal communications built on employee feedback, where employees can respond, react, or push back on what they’re told.…

If you ever hear your IT team mention this, uptime is the percentage of time a system is…

Internal messaging delivered through video, another channel communicators can use alongside email, typically for leadership updates, onboarding walkthroughs,…