INSIGHTS ASSISTANT
Ask your data a question, get an answer
Your Insights Assistant brings an AI chat panel into ContactMonkey, so you can ask about your internal email performance in plain language and get a clear answer in seconds, with the context you need to act on it right away.
The answer is in your data, but reaching it takes too many clicks and screens
Measuring a campaign means opening several screens, applying filters, and running the comparisons in your head, and a simple question quietly turns into a small research project.
You click through screen after screen
Finding one number means opening a report, switching views, and applying filters one at a time. The data you need is rarely on a single screen, so the simplest question still takes real effort to answer.
You do the comparisons in your head
Is a 38 percent open rate good? How does this month compare to last? Questions like these have no quick answer, so you export the numbers and work out the comparison yourself before you can decide anything.
The numbers rarely come with context
A dashboard shows you what happened, but not what it means or what to do next. Without interpretation, even a complete set of metrics leaves you guessing at whether the campaign actually worked.
ASK IN PLAIN LANGUAGE
Ask a question the way you would ask a colleague
Type your question in plain language and the Insights Assistant answers in seconds, right inside ContactMonkey. Every reply leads with a direct answer and a short interpretation, so you understand both the number and what it means for your next send.
- Natural-language questions, with no filters to configure
- A direct answer first, then the detail behind it
- A plain interpretation of what the number means
- Answers in seconds, without leaving your campaign
SEE IT AND SAVE IT
See the trend and save the answer as a report
When your question spans several campaigns, the answer arrives with an inline chart, so a trend is easy to read without building a report first. When an answer is worth keeping, you turn it into a saved report to revisit and share with your team.
- Inline charts whenever a visual makes the trend clearer
- One click to save any answer as a report (coming soon)
- Share saved answers with your team in seconds
- Lives on the Homepage and inside every Campaign Report
YOU STAY IN CONTROL
You ask the questions and decide what to explore
The Insights Assistant works on your terms. It answers the questions you choose to ask, and it can surface the occasional suggestion, such as an unusual change from last month, that you are free to follow or set aside. Nothing runs on its own and nothing changes your campaigns, so you stay the one directing every analysis.
- Answers only the questions you choose to ask
- Optional suggestions you can follow or ignore
- Read-only, so it never changes your campaigns
- You stay the one directing every analysis
Measure every send and see exactly what’s working
Real-time email tracking
See opens, clicks, and read length update live as your email goes out, with no waiting for a report to refresh.
Individual-level reporting
See engagement for each employee, not just aggregate totals, so you know exactly who opened, clicked, and read every send.
Read time for content consumption
Find out how far employees actually read, so you know which sections hold attention and which get skipped.
Emoji reactions and comments
Let employees react in a single tap and leave a comment, so you measure sentiment without sending a separate survey.
Pulse surveys and eNPS
Capture employee sentiment inside the email and track how it moves from one send to the next.
Benchmark data
Compare your open and click rates against 255,000+ internal campaigns across 29 industries.
Segment-level engagement
Break every metric down by department, role, location, or seniority to see exactly who is reading.
Analytics API
Pull your email engagement data into the tools your team already runs on, from BI dashboards to your data warehouse, through one API.
