--- title: Healthcare date: 2024-05-06T14:30:32Z modified: 2026-04-09T16:26:58Z permalink: "https://www.contactmonkey.com/industries/healthcare" type: page status: publish excerpt: "" wpid: 120710 parent: 120771 ancestors: - 120771 children: [] author: Peter Wong --- ###### HEALTHCARE # Secure internal communications for healthcare heroes Unify your dispersed providers, admin, and support staff with ContactMonkey’s internal communication software and employee SMS. [Book a demo](https://www.contactmonkey.com/internal-comms-demo) ## Healthcare staff are under more pressure than ever ## 80% of medical errors come from bad communication during shift changes ## 76% of healthcare staff believe that info overload hinders communication ## 57% of miscommunication occurs between one healthcare provider and another ## 45% of healthcare workers work remotely in support and technical roles ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2024/05/use-cases-14.png "use-cases") ## Your teams deserve effective communication in healthcare #### Keep sensitive info safe Protect patient info through emails and other channels with encryption. [Learn more](/features/email-template-builder) #### Streamline messages Notify employees of changes by targeting specific people, teams, or locations. [Learn more](/features/send-employee-email) #### Real-time collaboration Enable multiple collaborators to create, edit, and send documents between facilities. [Learn more](https://www.contactmonkey.com/features/email-template-builder) #### Connect via SMS Send text messages alongside pagers in hospital areas with unreliable wifi. [Learn more](/features/sms-communication) ## Reach even the busiest healthcare staff ### Simplify handover communications ##### ****Transfer patient info, treatment plans, and medications seamlessly between shifts**** - Tailor messages to employees’ roles and responsibilities - Minimize errors and liabilities with automated lists via Outlook or Gmail - Track key engagement metrics to improve future messagesMinimize errors and liabilities with automated lists via Outlook or GmailTrack key engagement metrics to improve future messagesTailor messages to teams, individuals, or shifts, and monitor engagement [Outlook integration](/features/send-employee-email/outlook) [Gmail integration](/features/send-employee-email/gmail) ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2024/04/image-1.png) ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2024/04/image-1-1.png "image-1-1") ### Kill information overload ##### ****Reduce redundancy and fatigue by sending messages to targeted healthcare workers.**** - Enable focus on critical tasks and delivering quality patient care - Reduce stress and burnout to enhance well-being and performance - Keep all communications in one place, track changes, and access anytime ### Connect healthcare workers via SMS ##### ****Send texts to your staff, no matter where they are or how they prefer to communicate**** - Enhance paging with SMS in areas with unreliable wifi - Promote two-way communication via feedback loops, surveys, and eNPS - Support deskless workers and those in multiple facilities with an extra channel ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2024/04/image-1-2.png "image-1-2") ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2024/05/security-patient-info.png "security-patient-info") ### Guarantee the security of patient info ##### ****Ensure patient info remains secure across all channels and complies with HIPAA**** - Safeguard data from unauthorized access with end-to-end encryption - Control permissions and who can view and interact with patient info - Generate audit trails tracking all interactions with patient info ## Book a 15 minute call with one of our team members Revive employee engagement with targeted, interactive emails and newsletters ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2024/07/Get-your-customized-price-2.png "Get-your-customized-price-2") ## Healthcare communication FAQs How does effective communication impact patient care?Effective communication in healthcare ensures that crucial information flows accurately among healthcare providers, which leads to better coordination, timely interventions, and improved patient outcomes. With ContactMonkey, internal communications are streamlined, message delivery is tracked, and feedback is gathered seamlessly. This ensures that important information is effectively communicated and acted upon between employees, ultimately enhancing the quality of patient care. What are the challenges of communication in healthcare?Communication challenges in healthcare can include miscommunication, information overload, language barriers, and difficulties in accessing and sharing information across different healthcare settings and disciplines. ContactMonkey addresses these challenges by providing a centralized platform for internal communications, enabling healthcare professionals to securely exchange information, track communication metrics, and collaborate more effectively. Our tool mitigates potential communication barriers and improves overall communication workflows. How to enhance internal communication in healthcare organizations?Enhancing internal communications in healthcare organizations involves implementing strategies that improve information sharing, collaboration, and engagement among healthcare professionals. ContactMonkey offers solutions such as templated content creation, email tracking, analytics, and feedback tools to optimize internal communications. This means tailoring messages to specific audiences and fostering a culture of transparency and collaboration within healthcare organizations. What are the benefits of clear communication in healthcare?Clear communication in healthcare leads to improved patient safety, better care coordination, reduced medical errors, and enhanced patient satisfaction. ContactMonkey’s internal email software and employee SMS help healthcare organizations achieve clear internal communications by providing tools for creating, sending, and tracking messages, analyzing communication patterns, and gathering feedback from healthcare professionals, ensuring that critical information is effectively communicated and understood, ultimately benefiting patient care outcomes. How to streamline communication between healthcare providers?Streamlining communication between healthcare providers involves adopting technologies and practices that facilitate efficient information exchange and collaboration. ContactMonkey streamlines internal communications between healthcare providers by offering features such as a drag-and-drop email builder, email tracking, analytics, and feedback tools. Together, these empower healthcare professionals to communicate securely and reach specific individuals, facilities or teams, track message delivery, and collaborate more effectively across different healthcare settings and disciplines. How can technology improve communication in healthcare?Technology plays a crucial role in improving communication in healthcare by providing tools and platforms for secure information exchange, collaboration, and real-time communication among healthcare professionals. ContactMonkey’s internal email software and employee SMS enhances internal communications in healthcare by offering solutions such as newsletter creation, email tracking, analytics, and feedback tools. As a primary solution for healthcare organizations, they streamline communication processes, track message delivery, and gather insights to optimize communication workflows and ultimately improve patient care. #### “Before Contact Monkey, we had nothing. We had no benchmark. We had no idea what messaging was getting to our employees, how they were best receiving it. We had very limited two-way feedback loops.” Jerilyn Hall Employee Communications Manager [Read the story](https://www.contactmonkey.com/customer/mustang-cat-used-contactmonkey-to-drive-culture) 40–50% of deskless workforce now reached ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/03/Jerilyn-Hall.png "Jerilyn Hall") Watch video #### “\[ContactMonkey\] really does allow our teams to be creative, but also provides the analytics to make sure we’re doing the right things.” Jeremy Roberts Sr. Manager of Communications, Go-To-Market & Incentives [Read the story](https://www.contactmonkey.com/customer/freedom-mobile-boosted-internal-comms-metrics) 40% read rate boost 15% higher open rates ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/Jermey_Freedom-Mobile-1.png "Jermey_Freedom Mobile 1") Watch video #### “ContactMonkey’s Dynamic Content tool saves me hours. I no longer need to copy, paste, or duplicate emails. It saves time, brain space, and prevents duplication errors.” Emily-Rose Carr Internal Communications Specialist [Read the story](https://www.contactmonkey.com/customer/seek-outperforms-benchmarks-with-contactmonkey) ~60% open rates ~19% click rates ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/Emily-Rose-Carr_Seek-2.png "Emily-Rose Carr_Seek 2") Watch video #### With dynamic content, I can build one email with multiple blocks, with each block tailored to a group. I’m not duplicating emails or copy/pasting. It saves time and reduces mistakes. James Maiden Sr. Manager of Communications, Go-To-Market & Incentives [Read the story](https://www.contactmonkey.com/customer/mccowngordon-dynamic-content-feature) 5x faster email creation ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/James_Maiden_McCownGordon-3.png "James_Maiden_McCownGordon 3") Watch video #### “Data helps drive informed decision-making. With appropriate feedback, we’re now able to analyze and change our strategy.” Lindsey Champagne Director of Communications and PR [Read the story](https://www.contactmonkey.com/customer/certapros-13-average-click-rate) 13% average click rate ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/Lindsey-Champagne-_CertaPros-Painters-2.png "Lindsey-Champagne-_CertaPros Painters 2") ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/Flagger-Force_logo-white-1.png "Flagger Force_logo-white 1") #### “Our team’s efficiency was slowed down by the lack of sophistication of our previous tool. And we knew employees weren’t getting the information—they were flagging it as phishing.” Tamara Palmer Employee Engagement & Internal Communications Lead [Read the story](https://www.contactmonkey.com/customer/flagger-force-boosting-open-rates) ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/tamara-palmer_Flagger-Force-1.png "tamara-palmer_Flagger Force 1") Internal comms built for today’s workplace ## Transform how employees experience internal communications Your people want clarity, recognition and a voice. Deliver this with ContactMonkey. [Book a demo](https://www.contactmonkey.com/internal-comms-demo)