Internal communications built for how insurance runs
Underwriters, claims teams, brokers, and compliance officers all need to stay aligned, but rarely work off the same system. ContactMonkey makes sure the right update reaches the right team, and gives you the data to prove it landed.
Trusted by leading insurance organizations worldwide
Internal comms challenges insurance teams know well
“We just acquired another agency, and now we have three email systems.”
Growth through acquisition means every deal brings a new distribution list, and employees who aren’t on your system yet. Nobody’s fully connected until IT catches up.
“IT won’t let anything leave Outlook.“
Security review is table stakes in this industry, and a tool that routes email through third-party servers is the first thing IT flags.
“Our brokers, carriers, and corporate team are basically three different audiences.”
A single rollout has to reach agents in the field and leadership at HQ, each needing different context. Most tools force three separate campaigns.
Internal benchmarks
84%
Average Open Rate
10 am
Best time to send
Friday
Best day to send
See how insurance comms teams are actually performing
See where you stand against real internal comms benchmarks built for the insurance industry.
Internal comms built for today’s insurance workplace
Sending from the inbox IT already trusts
ContactMonkey sends internal emails natively from Outlook, so nothing routes through outside servers or leaves your organization’s environment. That keeps deliverability in your hands and lets security review move faster, since there is no new system for IT to vet from scratch.
Explore Outlook Integration
Distribution lists that stay current as you grow
ContactMonkey integrates with 80+ HRIS systems, and directory services like Microsoft Entra ID, so employee lists update automatically as new agencies and entities get folded into the organization. That removes the manual list maintenance that usually falls on comms teams after every M&A acquisition.
Explore HRIS IntegrationsTrack engagement data down to the individual
Track opens, reads, and clicks down to the individual employee, broken out by team, region, or entity. When a policy change, compliance update, or leadership announcement needs to be confirmed later, whether for an audit, a regulator, or a board review, the data is already there.
Explore Analytics
Regional audience targeting for a single send
Build custom employee segments by broker, carrier, region, or entity, then personalize each email at scale for the group receiving it. Tailor subject lines, dynamic content blocks, and call-to-action for each segment, so your internal communications land every time.
Explore Audience SegmentationApproved sign-off before it reaches your organization
Route regulatory notices and claim communications through a set-up approval workflow before they reach employees. Legal, compliance, or a department lead can review sensitive information before it sends, so nothing goes out without the right eyes on it first.
Explore Approval Workflows
Everything else insurance comms teams need
Journeys (Coming soon)
Set up automated sequences for onboarding, licensing renewals, or role transitions, so employees get the right message at the right moment without manual setup.
ConfidenceCheck
AI-powered editorial assistant that catches broken links, typos, and accessibility issues before an email goes out, so errors get caught instantly.
Scheduled sending
Time sends to land at the right moment for each region or time zone, instead of everyone getting the same email regardless of when they’re at their desk.
Pages
Turn a policy document, benefits update, or training doc into a mobile-friendly, trackable web page employees can open with one tap.
Events
Manage town halls, leadership Q&As, and training sessions with built-in RSVP tracking, so you know who’s actually attending.
Insights Assistant
Ask the AI chat panel which sends are landing and which aren’t, by team or region, without digging through a dashboard to find it.
Audience Preview
Use AI personas to see exactly how a specific group, like a regional broker team, will receive an email before it goes out.
Email template builder
Build professional, on-brand newsletters with an easy drag-and-drop email builder, without needing design or IT support.
Employee feedback
Run short pulse surveys directly in your email to gauge reaction to a policy change or new initiative, without needing a separate survey tool.
How insurance comms teams use ContactMonkey
Business case
Ready to make the case for better insurance comms?
Tell us about your internal comms setup today, and we’ll help you build a business case showing the cost of inaction, time saved, and the engagement gains ContactMonkey could bring to an insurance company your size.
Build your business case todaySOC 2
Type 2
GDPR
Built with enterprise-grade security in mind
- SOC 2 Type 2 certified, audited annually to meet strict data security standards
- GDPR compliant, with data erasure requests and a Data Processing Addendum available
Real results from a real insurance organization
See how AssuredPartners, one of the fastest-growing independent insurance firms in the US with locations across 38 states and two countries, used ContactMonkey to bring consistency to a decentralized communications system while giving every region the flexibility to make each send its own.
Read their story“We are pretty decentralized… but it’s been easy for us to make one kind of communication with ContactMonkey and each region can break it down and make it specifically for their region if needed.”
Hannah McCarthy
Communications and Marketing Representative, AssuredPartners
“We’ve been able to make more attractive and professional looking internal communications, with the data analysis to back it up.”
Steven John Harry
Communications Manager, Lockton (UK)
“ContactMonkey gives us a report, so we have proof of what was sent, to whom, and how many people opened it and clicked through, to keep records.”
Alice Fernandes
Senior Advisor, WTW
FAQ
Internal communications software for insurance companies helps carriers, brokers, and agencies create, send, and track employee communications like newsletters, policy updates, and compliance notices. ContactMonkey is built specifically for this, letting insurance organizations reach underwriters, claims teams, brokers, and corporate staff from Outlook, with analytics to confirm updates were seen.
Insurance companies improve employee communications by segmenting updates by role, region, or agency instead of sending one version to everyone, and by using an internal communications platform with Outlook sending that keeps sends inside the systems IT already trusts. Tracking open and read data also shows which updates are landing and which need to change.
Insurance companies communicate across agencies and regions by using employee communications tools that support audience segmentation, so one corporate update can be adapted for each region, department, or agency automatically. ContactMonkey handles this by letting one send carry different content, images, or calls-to-action depending on who’s receiving it, so a single rollout still feels relevant to every group.
Insurance employee newsletter software like ContactMonkey measures engagement through analytics that track opens, reads, and clicks down to the individual employee. Breaking that data out by team, region, or agency shows communicators exactly which updates reached the people who needed to see them.
Insurance M&A employee communications tools help firms bring newly acquired teams onto one system quickly, without rebuilding distribution lists by hand every time a deal closes. ContactMonkey does this through HRIS integrations and a Microsoft Entra ID sync, which keeps employee lists current automatically as new agencies join the organization.
