Internal communications for insurance

Insurance involves many moving parts. Keep everyone aligned from underwriters to claims adjusters to achieve shared goals.

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Poor employee communications come at a high cost

1 in 5

companies are affected by ineffective communication

4 in 10

employees are disengaged when they get no feedback

$1.2T

worth of US labour hours are wasted from miscommunication

60%

of communicators are not measuring internal communications

Empower insurance employees to excel with ContactMonkey

Craft employee newsletters

Reinforce company values and share important info in engaging templated newsletters.

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Stay updated everyday

Update all staff on timely product changes, regulations, and evolving market trends.

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Motivate and satisfy employees

Foster open dialogue and encourage employees to share ideas, concerns, and feedback.

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Measure your engagement

Analyze key metrics, response rates, and engagement levels to improve communications.

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Strong internal communications keep employees and clients happy

Turn complex info into engaging newsletters

Share company news, market insights, and resources with a drag-and-drop email builder
  • Standardize messaging with 700+ email templates for every occasion
  • Schedule messages when employees are most engaged
  • Tailor messages to specific insurance agents, underwriters, auditors, and more

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Master day-to-day communication

Operate efficiently with easy access to policies, agreements, and contracts via Outlook or Gmail
  • Quickly communicate appointment changes and office meeting updates
  • Add training documents, videos, and orientation presentations for new hires
  • Manage events and track RSVPs for conferences, training, and presentations

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Make employees feel valued for their work

Empower employees to freely express their ideas, concerns, and feedback
  • Use anonymous pulse surveys, polls, reactions, and eNPS
  • Collect public or private feedback with real-time interactions embedded in email
  • Recognize your employees’ achievements in newsletter spotlights

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Measure and adapt your communication strategy

Amp up your internal communications by collecting feedback and making adjustments
  • Monitor open rates, click-throughs, response rates, and more
  • Access real-time reports on your dashboard for instant insights
  • Use data-driven findings to shape decision-making for future comms

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Insurance communication FAQs

Effective internal communications can help organizations foster stronger collaboration, alignment, and engagement among employees. This can lead to improved productivity, better customer service, and ultimately, higher company performance and profitability.

Internal communications in the insurance industry should cover a range of topics including company news, updates on policies and procedures, industry trends, training and development opportunities, employee recognition, and tips for improving customer service.

ContactMonkey’s email templates and branding features ensure that internal communications are consistent in tone, style, and messaging across different departments within insurance. Sending messages on a regular cadence can help train employees to expect your communications with them.

ContactMonkey’s email tracking and analytics provide insights into employee engagement metrics such as open rates, click-through rates, locations, response rates, read times, and more. This data can be used to tailor internal communications to better resonate with employees and increase engagement.

Internal communications play a crucial role in reinforcing company values, promoting transparency, and fostering a sense of belonging among employees. ContactMonkey’s employee feedback tools allow for two-way communication, empowering employees to contribute to and shape the company culture.

ContactMonkey’s encryption policies and secure email tracking and analytics ensure that sensitive information shared in internal communications remains confidential and compliant with industry regulations. Advanced permission settings allow for control over who can access and view internal communications.

ContactMonkey’s detailed analytics dashboard provides valuable insights into the performance of internal communications, allowing organizations to track key metrics such as open rates, engagement levels, and employee feedback. These metrics can be used to assess the effectiveness of internal communication strategies and make data-driven improvements.

“Best customer service ever! I’ve never had better customer service! Chantal is always available and happy to help.”

Verified User in Insurance

Mid-market Company, (51–1,000 employees)

Think employee-first in your internal messaging

Refresh your approach to internal communications with ContactMonkey.