Reach kitchen and crew with communications that connect
Food service teams work across shift changes, multiple locations, and a workforce that isn’t at a desk. ContactMonkey keeps your whole team informed and gives you the data to prove it.
Trusted by restaurant and food service brands worldwide
Sound familiar? Restaurant comms shouldn’t be this hard
“Our workforce doesn’t sit at a desk.”
Kitchen staff, servers, and crew members can’t check email during a shift. When a menu changes or a safety alert goes out, you need to know it landed.
“Every location gets the same message, but not the same result.”
A new menu, a price change, or a recall notice goes out to 200 locations, and there’s no way to tell which GMs actually saw it before doors opened.
“New hires start every week, at every location.”
Between seasonal hiring and constant turnover, comms teams are manually adding and removing people from distribution lists just to keep up.
Internal benchmarks
82%
Average Open Rate
9 am
Best time to send
Friday
Best day to send
Know what good looks like in food and beverage comms
See how your performance compares with ContactMonkey benchmarks built around real food and beverage internal communications.
Internal comms built for today’s food service workplace
Reach crew members who aren’t checking email with SMS
Shift reminders, closure notices, or last-minute staffing updates can’t wait for someone to open their inbox. With SMS messaging, text hourly and frontline employees directly on their phone, and know the moment they’ve seen it.
Coming soon: 2-way SMS
Two-way SMS is on the way, so crew members will be able to reply directly instead of just receiving alerts.
Explore SMS
One dashboard, for every send
Track SMS and email performance side by side, then break it down by opens, reads, and clicks by location, team, or individual. See which sends get read, and use that to adjust your timing and channel mix going forward.
Explore AnalyticsOne send, built for every audience inside it
Build a single email where content changes based on role, region, or franchise location. Corporate teams see leadership updates, restaurant managers see operational instructions, and frontline staff see what applies to their shift, all from one send.
Explore Dynamic Content
Build polished employee emails without any design help
Build branded newsletters, menu rollout announcements, and safety reminders in minutes with a drag-and-drop builder. Set the template up once, and every location or campaign after that reuses it instantly.
Explore Email Template BuilderReach every crew member, wherever they’re working
Journeys (Coming soon)
Automate onboarding sequences for seasonal and frontline hires, so new crew members get the right message on day one without manual setup.
HRIS integrations
Keep employee lists current as staff join, leave, or move between locations, without updating spreadsheets by hand every time turnover hits.
Scheduled sending
Time sends to land during a shift change or before doors open, instead of getting buried in an inbox nobody’s checking yet.
Pages
Turn a schedule, policy update, or training doc into a mobile-friendly page crew members can open with one tap, no app or login required.
Outlook-native sending
Build and send from the inbox your comms and HR teams already use, no separate platform to log into or learn.
Insights Assistant
Surface what’s working and what needs attention across your sends, without digging through a dashboard yourself.
Audience Preview
See exactly what a message looks like for a specific role or location before it sends, so you catch missing details ahead of time.
QR codes
Turn any newsletter or update into a QR code crew members can scan on a break room poster or printed handout, no app or login required.
Employee feedback
Add quick pulse surveys to hear from frontline staff, then let Insights Assistant surface what’s working and what needs attention.
Built for frontline food service comms that matter the most
Business case
Ready to make the case for an internal comms platform?
Give us a few details about how you communicate with employees today, and we’ll put together a business case covering the cost of inaction, time saved, and the engagement lift ContactMonkey could deliver for a food and beverage brand your size.
Build your business case todaySOC 2
Type 2
GDPR
Built with enterprise-grade security in mind
- SOC 2 Type 2 certified, audited annually to meet strict data security standards
- GDPR compliant, with data erasure requests and a Data Processing Addendum available
Don’t take our word for it
See how Chobani, the largest yogurt maker in the world, used ContactMonkey to keep production and office employees informed, turning email analytics into a tool for smarter, more targeted internal communications.
Read their story“We find ContactMonkey extremely robust and easy to use, and the analytics have been a gold mine for us, so it’s been great… analytics has influenced our internal communications plans and philosophies greatly.“
Jeff Genung
Senior Director of Internal Communications
“We chose ContactMonkey because it offered a strong combination of user-friendly functionality, robust analytics, and seamless integration with our existing Microsoft Outlook environment. It provided the best balance of employee engagement insights, ease of use, and scalability.”
Jess Harmgardt
PepsiCo
FAQ
An internal communications platform is software that helps companies send, track, and measure employee communications like newsletters, policy updates, and shift alerts.
Restaurant employee engagement improves when communications actually reach frontline staff, not just corporate employees at a desk. That means using SMS alongside email, tracking whether updates get opened by location, and giving crew members an easy way to respond.
Yes. You can segment employees by location, region, or role, then track opens and clicks down to the individual store or facility level to see which locations engaged with a send.
Food and beverage companies measure employee engagement by tracking metrics like email open rates, click rates, and survey responses, then breaking that data down by location or role to see where engagement is strongest and where it’s falling behind.
SMS is the most reliable way to reach frontline restaurant employees, since most crew members don’t have a company email address but do have a personal phone. Text messages work well for shift changes, closures, and other time-sensitive updates.
