Internal communications built for utility workforces
Field crews, plant operators, and dispatch teams are hard to reach, but can’t miss critical updates. ContactMonkey connects distributed teams with tracked comms – wherever they work and when it matters.
Trusted by leading utilities organizations worldwide
Internal comms challenges utilities teams know well
“Half our workforce doesn’t have a company email address.”
Field crews, plant operators, and line techs aren’t sitting at a desk checking Outlook. If your only channel is email, a huge share of the workforce never sees the message at all.
“By the time night shift sees it, the update is already out of date.”
Crews rotate through days, nights, and weekends, and most tools send once and move on. Whoever isn’t on shift when it goes out just misses it.
“Anything that touches Outlook has to clear IT and security first.”
Utilities sit under tight regulatory and IT scrutiny, and a tool that routes email through third-party servers is the first thing a security review flags.
Internal benchmarks
82%
Average Open Rate
11 am
Best time to send
Monday
Best day to send
See how utilities comms teams are actually performing
See where you stand against real internal comms benchmarks for the utilities industry.
Internal comms built for distributed utility teams
SMS to get urgent updates to the field, fast
Most field and plant employees aren’t checking a company inbox throughout the day. SMS puts outage alerts, safety notices, and urgent updates directly in their hands, wherever they’re working.
Coming soon: 2-way SMS
Two-way SMS is coming soon, so field employees can reply directly to alerts and confirm they’ve seen a critical update.
Explore SMS
Track readership on every safety notice
Sending a safety update isn’t the same as knowing employees saw it. ContactMonkey tracks opens, clicks, and read time on every send, so you can confirm the message was received and follow up when it didn’t.
Explore AnalyticsReplace PDFs and manual formatting for good
Shared Outlook drafts and manual formatting slow down every update that needs to go out fast. ContactMonkey’s drag-and-drop builder gets branded, mobile-friendly emails out quickly, with templates ready to go for repeat sends like safety bulletins and newsletters.
Explore Email Builder
Send the right update to the right team
An outage notice for one region isn’t relevant to employees three states away, and a plant-specific update shouldn’t hit every inbox company-wide. ContactMonkey lets you segment by site, region, or role so each send reaches exactly who needs it.
Explore Audience SegmentationGive critical content somewhere to live
A storm response plan or safety procedure is too long for a text and easy to lose in an inbox. ContactMonkey lets you publish it as a page employees can revisit anytime, on Teams, SharePoint, or a trackable link.
Explore Pages
More capabilities for a distributed, safety-first workforce
Journeys (Coming soon)
Set up automated sequences for onboarding or safety certifications, so field employees get the right message at the right time without manual follow-up.
ConfidenceCheck
AI-powered editorial assistance that catches broken links, typos, and accessibility issues before a safety notice or outage update goes out.
Scheduled Sending
Schedule sends to line up with shift changes, so day and night crews both get updates when they’re actually checking in.
Multilingual emails
Send safety updates and policy changes in an employee’s preferred language, so language never get in the way of a critical message.
Events
Manage safety trainings, certification sessions, and crew meetings with built-in RSVP tracking, so you know which shifts and crews actually attended.
Insights Assistant
Ask the AI chat panel which regions or crews aren’t opening critical alerts, without digging through a dashboard during an active outage.
Audience Preview
Use AI personas to see how a specific group, like night-shift plant operators, will receive a message before it goes out.
Employee feedback
Run short pulse surveys directly in email to gauge reaction to a new safety protocol or policy change, without a separate survey tool.
HRIS integrations
Sync distribution lists automatically with your HRIS, so new hires, transfers, and exits are always reflected, no manual updates needed.
How utilities comms teams use ContactMonkey
Business case
Ready to make the case for internal comms platform?
Share a few details about your internal comms today, and we’ll put together a business case showing the cost of inaction, time saved, and the engagement gains ContactMonkey could bring to an organization your size.
Build your business case todaySOC 2
Type 2
GDPR
Built with enterprise-grade security in mind
- SOC 2 Type 2 certified, audited annually to meet strict data security standards
- GDPR compliant, with data erasure requests and a Data Processing Addendum available
Real results from a company built for infrastructure and utility work
See how Flagger Force, a traffic control company supporting essential infrastructure and utility projects across the Mid-Atlantic, used ContactMonkey to rebuild trust in internal communications and get critical updates in front of a highly mobile, safety-focused workforce.
Read their story“Our team’s efficiency was slowed down by the lack of sophistication of our previous tool. And we knew employees weren’t getting the information — they were flagging it as phishing.
As administrators and content creators, we’re more satisfied with the template builder and its robust capabilities. And employees are finally receiving our updates, without marking them as phishing.”
Tamara Palmer
Employee Engagement & Internal Communications Lead, Flagger Force
FAQ
SMS is the most reliable channel for reaching utility employees without a company email address, including field crews, plant operators, and contractors. ContactMonkey lets internal communicators send SMS alerts alongside email, so every employee gets critical updates on their phone, regardless of whether they have an active company inbox.
The best way to send safety alerts to utility field crews is through a combination of SMS and email, segmented by site, shift, or crew. This ensures the alert reaches employees on their phones in real time and provides a record of delivery and read confirmation for compliance purposes.
Utility companies can track message delivery using internal email and SMS analytics that show opens, clicks, and read time for every send. ContactMonkey provides this visibility per employee, department, or region, so communicators can confirm a safety update or compliance notice actually reached its intended audience instead of assuming it did.
Utility companies typically use a mix of email, SMS, and intranet tools to reach both office-based and field-based employees. ContactMonkey combines these channels into a single platform, allowing communicators to send segmented messages by role, location, or shift, and measure engagement across the entire distributed workforce from one dashboard.
