Writer bio: Katie Liston
Katie Liston
Articles by Katie Liston
Microsoft Teams integration and more
Nov 7, 2023
This month we’re thrilled to announce our Microsoft Teams integration along with user improvements that strengthen collaboration and efficiency. Read on to learn more. Integrations Microsoft Teams integration now available ContactMonkey now offers customers more convenience by bringing together email tracking, analytics, and team communication under one roof with our Microsoft Teams integration. As a
Send emails 10-15x faster with ContactMonkey
Oct 3, 2023
This month we’re thrilled to announce updates that offer customers faster email sending speeds, visual analytics for all users, and a free trial of our SMS solution! Read on to learn more Improvements Email at Scale2.0 Send emails 10-15x faster with our recent Email at Scale upgrade! Email at Scale empowers users to overcome Outlook
Okta SSO Integration, SMS Link Tracking, and Exciting Improvements
Aug 8, 2023
What’s New Okta SSO Integration Gain more convenient access to ContactMonkey with the new Okta SSO integration. We are excited to announce our newest integration with Okta SSO (Single Sign-On). With this integration, users have access to a simpler and more secure sign-in experience. Okta SSO integrates seamlessly with all platforms and devices, which means
Data Visualization With Click Maps
Jun 28, 2023
This June, our product team introduced a feature that will offer greater insights into employee email campaign performance What’s New Click Maps Click Maps is an exciting new feature that will provide a heatmap-style visual representation of email link engagement. With Click Maps, users can view the number of clicks and the click rate of
Anonymous Individual Tracking, Settings V2, and Test Emails for Gmail Users
Jun 6, 2023
In May, our Product Team introduced much awaited enhancements that will further elevate the ContactMonkey user experience What’s New Anonymous Individual Tracking Anonymous Individual Tracking is an Individual tracking option that prioritizes employee data privacy. This improvement allows users to anonymize the recipients email addresses while maintaining all other email data such as location data,
Introducing ContactMonkey’s OpenAI Integration
May 12, 2023
Save time creating internal email content with ContactMonkey’s new OpenAI AddOn! According to the Global State of Internal Communications 2023 report, 61% of internal communicators spend the bulk of their time creating internal communications content. This takes away from the time they could have dedicated to measurement, building a strategy, and collecting and analyzing employee
Easily categorize internal emails with Email Tagging!
May 9, 2023
In April, our Product Team focused on improving the user interface to allow for better navigation and organization. What’s New Email Tagging Email tags have replaced the current folder structure, enabling users to create tags, as well as group and filter emails by tags. All existing folders have been migrated to tags. This overcomes the
Improved Reporting, Scheduled Emails, and EU Data Residency
Apr 5, 2023
In March, ContactMonkey’s product team brought customers some key improvements to elevate their internal communications processes ✔ Improvements Reporting Reporting has replaced Campaign Comparison to give users more flexibility, customization, and ease of use. With this feature upgrade users can: Managing Scheduled Emails Both Outlook and Gmail customers now have access to superior scheduled email
Introducing ContactMonkey’s European Data Centre
Mar 9, 2023
We’re excited to share that ContactMonkey has set up a dedicated EU data centre, enabling EU-based customers to use ContactMonkey seamlessly as per their regulations. At ContactMonkey, we are committed to the protection of the personal data of our customers. In order to support our European customers, ContactMonkey now has an EU data centre to
Gmail Dashboard Sending, EU Data Centre, New Settings Page
Mar 7, 2023
In February, our Product team launched many long-awaited upgrades that our customers are going to love! Read on to learn more.. What’s New Gmail Dashboard Sending Gmail customers can now enjoy an easy, hassle-free email sending process. Gmail Dashboard Sending allows Gmail users to send employee emails from within the ContactMonkey dashboard, while still using
HRIS Systems Integrations, SMS Directory
Feb 7, 2023
At ContactMonkey, we’re excited to kick off 2023 with new integrations, improved SMS sending, and enhanced email builder features! What’s New List Management HRIS API Customers now have the option to sync their ContactMonkey directory with an expanded list of HRIS systems, which includes Workday, Azure Sync, UKG, ADP, and Success Factors. Learn more about
80+ Best Employee Survey Questions To Ask Staff In 2025
Dec 8, 2022
Do you know what employees think of your company? With our employee engagement survey questions list, you can gather better workplace insights and improve employee engagement. By asking for feedback via effective employee survey questions, your employee-manger relationships flourish and result in increased productivity. However, to get these kinds of results, you must regularly solicit
Workday Integration
Dec 2, 2022
The Workday integration you’ve been waiting for is here! This month, we bring you greater ease in managing your employee email lists and more granular analytics than ever before. Improvements Workday Integration List Management users, who enjoy complete autonomy over their employee distribution lists within the ContactMonkey dashboard, can now sync their directory of employees
List Management
Oct 29, 2022
We’re delighted to announce our newest, high-demand feature – List Management. ContactMonkey’s O365 users can now create custom email distribution lists within the ContactMonkey dashboard, and can automatically sync with Azure Active Directory and Workday. Why Use List Management? A lot of users currently rely on their IT departments to create custom distribution lists. Others
Exciting news for Gmail users!
Oct 12, 2022
This month our Product team has introduced game-changing features to elevate the email builder and improve the user experience for our Gmail users What’s New Email at Scale Support for Gmail Gmail users are no longer constrained by existing email send limits of 2000 recipients per send. Gmail users can now send emails to more
Improved Email Design and Event Management
Aug 6, 2022
This summer, ContactMonkey’s Product team has added significant new feature upgrades that address high-demand requests from our customers. What’s New Content Area Borders Users have the ability to set borders at a row or column level. This offers greater design flexibility and helps users organize content better. Users can style border type, thickness, and color.
SMS Text Messaging for Internal Communications
Apr 29, 2022
Reach your dispersed workforce with important information at the ideal time and place with ContactMonkey’s new SMS solution! The reality of a digitally-driven world is that employees spend a good part of the workday on their phone. In fact, 90% of text messages are opened within five minutes. Rather than ignoring this, employers need to
Email & Template Sharing
Mar 8, 2022
ContactMonkey’s product team has started the new year with the goal of creating a superior and smoother user experience for all customers ✨ What’s New Email and Template Sharing We’ve just made email and template sharing easier! Users can now share emails and templates with other teams within their organization, without the need to export/import
Increased Sending Limits
Nov 2, 2021
Over the past few months, ContactMonkey has been working on a new method of email delivery that makes email sending faster and allows users to reach a larger audience. What’s New Increased Sending Limits for O365 Users In the past, we have always relied on our customer’s email infrastructure for email delivery. Although this is
Custom Branding
Sep 8, 2021
This month, we’re excited to announce several upgrades to our email builder, and an improvement to the overall user experience for our customers What’s New Custom Branding Our newest feature, Custom Branding, ensures that all your email communication is consistent, and on-brand. With Custom Branding, Organization Owners/Admins can set default colors, fonts, and text box
Team Template Library
Aug 4, 2021
Our product updates in July 2021 are all about making it easier for users to create and manage employee newsletters and view employee feedback conveniently. What’s New Team Template Library In our latest release, we’ve made it easier for internal communicators to build and access emails and templates when creating an internal email. In the
Improvements all around!
May 29, 2021
Our Product team loves your feedback, and this month we’ve made many improvements to our features to give you just what you need for your internal communications to soar Improvements Improved Text Editor There’s a new and improved text editor in the Email Template Builder, which offers more options and flexibility to users. Experience a
How To Communicate Employee Engagement Survey Results
May 4, 2021
Employee surveys are a crucial part of any internal communications strategy. But what you do with your employee survey results is what really makes a positive impact at your organization. To create a successful organization, you’ll need to do more than find talented team members—you’ll also need to keep talent at your company. But for
Email Collaboration
Apr 17, 2021
This month, our Product team brings you a feature that will help your team work faster and better together What’s New in April 2021 Email Collaboration Your internal communication can now be a more seamless team effort. No longer do users have to spend extra time updating team members on changes and awaiting feedback. With
How to Analyze Employee Survey Results with ContactMonkey
Apr 16, 2021
Your company-wide surveys give you tons of employee feedback, but how do you start analyzing it all? With ContactMonkey, employee survey analysis is simple, and enables easier decision-making. Many companies pride themselves on sending out annual or quarterly company-wide employee surveys. Regularly collecting employee feedback is critical, but what you do with employees’ input is
Mobile Design, Surveys, and Customized Tables
Apr 1, 2021
We’re delighted to announce our latest features and improvements that are focused on helping internal communicators create more customized, on-brand, and engaging employees newsletters What’s New in March 2021 Design Newsletters for Mobile Customers now have complete control over email design for mobile. Users can view and edit email newsletters as they appear on mobile
15 Company Culture Questions to Ask Your Employees
Mar 11, 2021
Integrate company culture questions into your employee surveys to understand what team members think of your workplace environment. Once you identify areas for improvement, take action to change the culture. In May 2020, Brian Chesky, cofounder and CEO of Airbnb, sent all employees an internal letter about his plans to navigate the pandemic. It was
Team File Manager, Better Email Design, More Tooltips
Mar 10, 2021
This February, our Product team worked hard to make collaboration easier, email designing more seamless, and user experience even better! ⭐ What’s New in February 2021 Team File Manager You no longer need to store and share assets outside ContactMonkey’s intuitive template builder. You can now collaborate on newsletters more easily by accessing shared digital
What’s the Future of Email? It’s Here to Stay
Mar 3, 2021
With so many communication tools available in the modern workplace, you might think email has become outdated. But the future of email looks bright: it’s an essential tool for internal and external communications. In 2021, about 319.6 billion emails were sent and received daily—that’s 4.1% more emails sent than the previous year. The number of
Saved Rows, Special Mentions, and Updated Web Add-in
Jan 23, 2021
As we enter a new year, our Product Team has had a laser-sharp focus on saving internal communicators their valuable time and effort through increased convenience and improved collaboration. What’s New in January 2021 Saved Rows for Email Templates We want to help you save your time and creative energy. No longer do users have
10+ Internal Company Newsletter Best Practices To Engage Staff
Dec 18, 2020
An internal company newsletter can be a powerful tool for connecting your workforce and building a strong company culture. But with so many factors to consider, how can you ensure that your newsletter will resonate with your team? In this post, we’ll walk you through the top tips for creating an effective internal newsletter and
Event Management, Segmented Email Stats, and 24/7 Helpdesk
Dec 15, 2020
ContactMonkey’s Product team has been all about ending this year with some special new features for our customers.✨ What’s New in November 2020 Event Management Internal communicators can now drive event registrations from their Outlook inbox. This exciting new update allows you to create events and manage registrations your ContactMonkey dashboard. Events can be embedded
Revision Comments, Column Customization, and Mobile Optimization!
Nov 17, 2020
In October, our Product team was focused on helping internal communicators become more efficient, productive, and equipped for success ? What’s New in October 2020 Revision Comments in Templates Achieve a 25% increase in productivity through more seamless collaboration with your team. With our new update, you can now give feedback at any time by
10 Effective Outlook Hacks to Fuel Engagement in your Internal Communications
Oct 27, 2020
Countless businesses use Outlook for employee emails, but ignore its limitations and shortcomings. Let’s explore some effective Outlook email hacks and how you can easily turn Outlook into a powerful internal communications resource. On its own, Outlook is severely limited as an email service for businesses. If you’re trying to do anything beyond sending basic
7 Higher Education Communications Strategies For 2025
Oct 21, 2020
To facilitate learning in the face of a changing world, many universities and community colleges are planning to offer blended learning experiences where students learn both online and in-person. Blended learning experiences represent a total transformation of the way colleges interact with students and staff. This means your higher education communication needs to evolve with
User Management, Custom Branding, and Downloadable Reports
Oct 1, 2020
In September, our Product team worked hard to bring you all-new features that will help boost your productivity, effectiveness, and overall impact! ⚡️ What’s New in September 2020 User Management Improve productivity with a fully integrated digital workplace. ContactMonkey now enables you to invite, create, and manage all users within ContactMonkey. You’ll be able to
Compare Campaigns, Tables Within Templates, and Tooltips!
Sep 1, 2020
Our goal is to help internal communicators strategically improve employee engagement at their organizations. In August, our Product Team has been all about creating features that will improve employee communication and provide internal communicators with solid metrics to evaluate the success of their efforts! ? What’s New in August 2020 Compare Campaigns Easily compare campaigns
Giphy, New Templates, and More Detailed Metrics!
Jul 31, 2020
July has been all about upgrading our product features and adding brand new content. We’re always trying to make your experience even more seamless so you can focus on creating beautiful internal communications. Improvements in July 2020 New Templates Page Updated We’ve added an all-new range of gorgeous email templates for users to choose from,
Custom Colors, New Template Elements, and More
Jul 2, 2020
June has been a busy month for the Product and Development team at ContactMonkey. Here’s a round-up of our latest improvements ⚒️ Improvements in June 2020 Custom Brand Colours within Email Template Builder Creating an on-brand email template just got a whole lot easier. With our latest improvement on our Email Template Builder, you can
Merge Tags in Email Template Builder and More!
May 1, 2020
April has been a busy month for the Product and Development team at ContactMonkey. We’ve been working on improvements to make it easier for you to personalize your internal communications and work smarter from Outlook. Here’s a round-up of new features, improvements, and bug fixes ⚒️ Improvements in April 2020 Update to Tracked Emails Section
New Toggle Feature and View Email in Campaign Overview
Apr 1, 2020
March has been all about improving the usability of the campaign overview page for the Product and Development team at ContactMonkey. Here’s a round-up of new features, improvements, and bug fixes ⚒️ Improvement in March 2020 New Toggle Feature on Campaign Overview Users can now toggle from Numbers to Percentage on the Campaign Overview page.
New Geolocation Map & Single Sign On for Outlook
Feb 29, 2020
February has been a busy month for the Product and Development team at ContactMonkey. Here’s a round-up of new features, improvements and bug fixes ⚒️ What’s New February 2020 Improved Productivity with Single Sign On With the release of our Single Sign On (SSO) for Outlook users, internal communicators can now login to their ContactMonkey
Graph UI on Campaign Overview
Feb 1, 2020
January has been a great start to the new year for the Product and Development team at ContactMonkey. Here’s a round-up of new features, improvements, and bug fixes ⚒️ Improvements in January 2020 Campaign Overview Page: Graph Update We’ve updated the look and feel of the graph on the campaign overview page. It’ll now be