Improved Reporting, Scheduled Emails, and EU Data Residency

Apr 5, 2023

Key Takeaways

With the updated reporting feature in ContactMonkey, users can filter data by open rate, allowing them to gain granular insights and view emails with an open rate greater than 75% separately from others.
The new scheduled email management feature in ContactMonkey now allows Admins and owners to reschedule or delete all scheduled emails, whereas Basic users and managers can only manage their own.
ContactMonkey's EU Data Residency V2 introduces the ability for EU data centre users to set up a utility account, providing greater control over data storage and residency.
The addition of the EU add-in to the app store enables Gmail customers to easily access the EU data residency feature, making it more convenient for cross-border data management.
ContactMonkey's updated reporting feature now allows users to customize which data columns they view, enabling them to focus on key performance indicators and make data-driven decisions.

In March, ContactMonkey’s product team brought customers some key improvements to elevate their internal communications processes ✔

Improvements

Reporting

Reporting has replaced Campaign Comparison to give users more flexibility, customization, and ease of use. With this feature upgrade users can:

Gain more granular insights with the increased ability to filter data (E.g. Show all emails with greater than 75% open rate)
Choose which data columns they see/don’t see
View Overall and Individually tracked emails separately for better direct comparisons
Save the filters/columns they choose for future analysis or review

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Managing Scheduled Emails

Both Outlook and Gmail customers now have access to superior scheduled email management, which offers greater convenience to users in the following ways:

The Scheduled tab now displays all of the team’s scheduled emails
Basic users and managers can reschedule/delete their own scheduled emails
Admins and owners can reschedule/delete all scheduled emails

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EU Data Residency V2

We’ve added a few more improvements to our recently launched EU Data Residency:

The EU add-in can now be added from the app store
It is nocaErw available to Gmail customers (Chrome Extension)
It is now available to COM add-in customers
EU data centre users can now set up a utility account

Lean more about our European Data Residency

Interested in learning more about ContactMonkey’s email solution for Outlook and Gmail? Book your free personalized demo to have all your questions answered.

About the author

Katie Liston

Katie is a marketing leader with extensive experience in B2B SaaS, including her role as former VP of Marketing at ContactMonkey, an internal communications platform. With over eight years of experience in marketing across startups in Ireland and Canada, she brings a strategic perspective on how internal communications support growth, alignment, and employee engagement. Katie has contributed to research and thought leadership on internal communications topics, drawing on her leadership experience to explore how clear, consistent messaging helps organizations scale effectively.

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