Satisfied employees are key to facilitating a productive work environment. Use employee satisfaction survey templates and employee satisfaction survey questions to measure engagement and identify growth opportunities.
Satisfied, engaged teams are 17% more productive and more likely to stay at your business than their less satisfied counterparts. They also achieve a 10% increase in customer ratings and generate 20% more in sales.
Yet just 15% of employees worldwide say they’re truly satisfied or engaged in their jobs.
Have you been seeing a drop in productivity or noticing a lack in participation? It’s possible you’re asking the wrong employee survey questions.
What can you do about it? How can you increase employee engagement levels? With ContactMonkey, you can create quick satisfaction surveys, send them to your employees, and analyze the results, all from your Outlook or Gmail inbox.
What is an Employee Satisfaction Survey?
Employee satisfaction surveys are a feedback tool that employers use to measure employee engagement over time and make positive changes in the workplace.
Regularly sending an employee engagement survey has another added benefit — it shows you value your employees and what they have to say. Employees who feel their voices are heard are 4.6 times more likely to feel empowered to do their best work.
With an internal email tool like ContactMonkey, you can use multiple survey options to gather feedback on everything from job satisfaction to employee exit interviews. Here’s an example of how easy it is for employees to rate an internal newsletter and leave an anonymous comment:
If you’re not yet using employee satisfaction surveys, you’re missing out on a valuable opportunity to hear from your employees.
10 Questions to Ask in Your Employee Satisfaction Survey
Employee satisfaction surveys can help you measure engagement over time. But you need to ask the right questions for your surveys to be effective.
Ask these employee satisfaction survey questions to gain helpful insights about your employees.
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1. How do you rate our company’s culture?
Company culture is what keeps an organization together. It includes things like shared beliefs, core values, leadership styles, and the work environment.
Strong workplace culture is key to retaining talent and reducing employee turnover rates. If employees don’t enjoy working in your company, they’re more likely to look for other job opportunities.
Creating a company culture that cultivates engagement allows employees to fully focus on their roles. Highly engaged organizations generate 18% more revenue per employee than those with average levels of engagement.
2. How valued do you feel at work?
Employees want to feel appreciated for the work they put in. If their efforts continue to go unnoticed, they’re less likely to feel valued at work.
It’s important that everyone at your company feels valued and appreciated. 63% of employees feel like they don’t get enough praise. Employee recognition needs to be a priority if you want your employees to stick around.
3. How likely are you to recommend this company as a place to work?
Another way to measure employee engagement is to ask employees to rate how likely they are to recommend the company as a place to work to friends or family members.
What this employee engagement survey question is really measuring is eNPS or Employee Net Promoter Score — a popular way of measuring how loyal employees are to a company.
With ContactMonkey, you can include an eNPS survey to your newsletters and measure how engaged your employees are.
A low eNPS score indicates that employees wouldn’t recommend your business to others as a place to work and are likely dissatisfied to varying degrees.
In contrast, a high eNPS score indicates that employees are generally satisfied and committed to the organization.
Asking your employees to rate how likely they would recommend your organization as a place to work and why can reveal valuable insights.
4. Do you find your work meaningful?
Employees don’t want to simply clock in and clock out for a salary. More workers today want to feel that their work is making a difference. If employees don’t find their work meaningful, they’re more likely to put in minimal effort into their roles.
One study found that 9 out of 10 workers would be willing to forego 23% of future earnings in exchange for meaningful work. Employees who found their work meaningful also stayed at their jobs an average of 7.4 months longer than those who didn’t.
5. How would you rate your work-life balance?
Without a healthy work-life balance in the workplace, employees can quickly burn out and feel stressed. Too much stress over a long period of time can seriously impact impact employee health.
Making work-life balance a priority is key to retaining employees and attracting candidates. In fact, 73% of workers rate work-life balance higher than salary when considering a job.
By asking these employee satisfaction survey questions, you’ll have a better sense of how engaged or disengaged employees are. Then you can use those insights to make plans for meaningful change.
6. Do you believe our organization is flexible and open when it comes to change?
When employees take time to complete your surveys and give feedback, it’s with the hope that this will bring about positive change. Being open to change is a common trait across all successful employee engagement companies – from apple to Nvidia.
That’s because showing a willingness to change gives employees faith in the future of your organization. It gives them confidence that if they express concerns to management, these will be addressed. For these reasons, it’s essential to ask this question in your next employee satisfaction survey.
7. Is our leadership team transparent?
Transparency among managers is a key driver of employee engagement. When leaders are transparent, employees have more confidence in their management team, feel comfortable asking questions and expressing concerns, and ultimately have more trust in the company.
To continue building trust across your organization and improving job satisfaction, it’s essential to address blind spots in the way leaders perceive themselves versus how employees perceive them.
Asking this question will help you understand how your teams feel about leaders and their communication skills.
8. Do you feel that you receive substantial recognition for your work
Nobody likes it when their efforts go unnoticed. But when this happens in the workplace, you’re risking losing your employees altogether.
If you want your employees to stick it out for the long run, making employee recognition a priority is vital. In your next employee satisfaction survey, ask employees whether they feel that they receive enough recognition from managers as well as peers.
9. Does our company offer enough professional development opportunities?
Research suggests that less than 35% of workers are satisfied with the amount of professional development opportunities at their workplace. And yet, career growth opportunities are a leading driver of employee engagement, job satisfaction, and retention.
Not to mention, they help you support employees in excelling at their jobs—which is a win-win situation.
Ask this question in your next employee satisfaction survey to understand whether your organization is sufficiently investing in employees’ career growth.
Make sure to follow up by asking what additional career development or employee coaching opportunities they’d like to see implemented.
10. Do you have all the necessary tools and resources to do your job well?
It’s hard to love any job when the tools and resources at your disposal constantly feel like they’re working against you.
In fact, using outdated technologies and lacking the right resources can make one’s job twice as difficult as it needs to be. This adds up to reduced productivity and engagement.
When employees find themselves constantly struggling on the job, it won’t be long before they set their sights elsewhere. So make sure to include this employee satisfaction survey question when taking a pulse of your workforce and ask employees what new tools, additional resources, or added technology can improve their digital employee experience.
How to Create an Employee Satisfaction Survey
Follow these steps to create an employee satisfaction survey.
Use an email tracking software
With email tracking software from ContactMonkey, you can create employee satisfaction surveys and use multiple survey options to gather feedback. You can then use this feedback to improve your internal communications strategy and increase engagement levels.
ContactMonkey also offers Outlook and Gmail integration, so you can gather employee feedback from your preferred inbox of choice.
Sign up for a personalized demo and we’ll give you a tour of how the software works in just 5 minutes. We’ll also be happy to answer any questions that you have about our software.
Choose an employee satisfaction survey template
With ContactMonkey’s Outlook add-on or Chrome extension installed, the next step is to create your employee engagement survey.
We’ll use Gmail for this example, but you can use Outlook as well. Login to your Gmail account and you’ll see the following buttons at the top of the page:
Click on Templates and click the Create Template button on the next page. You’ll then see the following:
Let’s say you want to create an eNPS survey. Simply hover the eNPS template and click the Get Started button to open the email template builder.
Now drag any of the elements from the right pane and drop them into your template to customize it.
Click the Preview button at the top to preview how your employee survey will look on desktop and mobile devices. This gives employees the option to fill out your surveys at work or on the go.
Be sure to save your changes once you’re satisfied with your employee satisfaction survey template.
Note that you can also use the email template builder to build your own employee satisfaction surveys entirely from scratch—no coding necessary.
Add survey options
You’ll get much higher response rates if you include survey options to your emails.
With ContactMonkey’s internal email tool, you can add star ratings, emoji reactions, like buttons, and eNPS to your surveys.
You can also collect anonymous comments and give employees the opportunity to share their honest opinions.
Giving employees the opportunity to voice their opinions shows that your organization cares about what they have to say.
Send and track your survey
Head back to your Gmail account and click on the Internal Comms button at the top.
The following email window will pop up:
From here, you can directly import the survey you created in the previous step. Make sure the Track checkbox is selected to track open rates and link clicks.
Increase engagement rates by using the send merge feature to personalize your emails.
Add a more personal touch by customizing your subject lines and body text, which will increase engagement next time you measure employee satisfaction.
Analyze the survey results
ContactMonkey features real-time email analytics, so you can track metrics like open rates and link clicks. You can track individual employee emails or overall campaigns.
You may need to wait some time before responses start to come in depending on when you send your survey. Once they do, review the results and take note of any emerging trends.
What’s the general consensus? Do the results indicate that employees are engaged or are they showing signs of discontent?
Employees want to know that their voices are being heard. Take the time to take their feedback seriously and make any changes to company policies if necessary.
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10 Employee Satisfaction Survey Templates
With ContactMonkey’s drag-and-drop email template builder, you can build some pretty impressive employee satisfaction surveys right from your Outlook or Gmail inbox.
To measure how different factors affect employees at your company, you can also check out some of the following templates.
1. eNPS
eNPS score is a useful metric for measuring how employees feel about their place of work. Use ContactMonkey’s eNPS template to measure how likely employees are to recommend your company as a place to work to friends or family members.
2. Job satisfaction
How satisfied are your employees? Use our Job Satisfaction template to ask employees to rate how satisfied they are and ask them to explain their answers.
3. Employee onboarding
A strong onboarding process is key to helping employees adjust to their roles. Use our Employee Onboarding template to ask employees to rate the onboarding process and offer feedback.
4. Company culture
With our Company Culture template, you can collect honest feedback about how employees feel about the workplace and ask them to share their opinions.
5. Pulse surveys
Employee pulse surveys are quick surveys that you send to employees on a regular basis to check-in and see how they’re doing. Use our Pulse Surveys template to create surveys you can send on a monthly or quarterly basis.
6. Employee benefits
Many employees value companies that offer benefits like health insurance and paid vacation time. Use our employee benefits survey to evaluate how employees feel about the benefits your organization offers.
7. Financial compensation
While compensation alone isn’t enough to drive engagement, it still plays a role in whether employees stay or look for other opportunities. Use our Financial Compensation template to measure how employees rate their pay.
8. Supervisor performance
Supervisors can create a more productive work environment by communicating with their employees. With our Supervisor Performance template, you can gauge how employees feel about their supervisors.
9. Career development
Employees are more likely to stay at their jobs if they know there are opportunities to advance their career. Use our Career Development template to get employees to share their feedback on your company’s professional development plan.
10. Work-life balance
A healthy work-life balance is important to reduce stress and prevent burnout. Use our Work-Life Balance template to measure how employees rate their work and personal lives.
It’s important to keep your digital employee communications fresh so your employees don’t become disengaged. Try out some of our employee engagement ideas to keep hold of your employees’ attention.
Employee Engagement Means Growth
Satisfaction surveys are useful employee feedback tools that you can use to measure employee satisfaction levels and collect their feedback.
But to effectively measure engagement, you need a tool that makes it easy to create employee satisfaction surveys from Outlook or Gmail. You also need a tool that lets you use various survey options to collect feedback and gather actionable insights.
With ContactMonkey, you get access to a wide range of employee satisfaction survey templates that you can use to send to your distribution lists and measure communications in real-time.
Are you interested in learning more about how to use our internal communications tool to create employee satisfaction surveys? Then sign up for a personalized demo today and we’ll walk you through how our software works.
