100 Internal Communications Survey Questions to Use and Adapt

Phil Manzano

Updated:

Employee Feedback

When employees feel heard and respected, it can have a huge impact on morale and productivity. However, understanding what your employees need from internal communication is no easy task!

Whether you are a team leader, manager, or internal communications professional, surveying your employees is a great way to get an honest picture of how they feel about internal communication. You can even use surveys to provide valuable insights and make sure your messages reach the right people in a way they will actually understand.

That’s why we’ve created a list of 100 pre-written internal communications survey questions to help you get started. We will list out the questions and then provide best practices for conducting the survey.

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Why Conduct an Internal Communication Survey?

Internal communication surveys are a great way to measure the effectiveness of your internal communications. They can also be a driver of employee engagement

By asking employees about company goals and values, you can get valuable insights into how well your team is informed and included in organizational decisions. 

Additionally, gathering employee feedback on internal communications processes can help you identify and address any disconnects between team members.

Plus, surveying your team can help them feel empowered to do their best work. A 2017 Salesforce survey found that when employees feel heard, they are 4.6 times more likely to be more effective.

How Do You Measure Internal Communication Effectiveness?

There are several key metrics to consider when measuring the effectiveness of your internal communications. These include:

  • Accessibility: Are employees able to access the information they need when they need it?
  • Communication Quality: Does the messaging style align with company culture and values?
  • Awareness and Understanding: Do employees understand and retain the information they receive?
  • Employee Engagement: Are employees actively participating in conversations, providing feedback, and taking initiative?

Some of these categories can be measured with qualitative employee feedback, while others may require quantitative data such as response rates or time-to-response metrics. Using tools that can measure both qualitative and quantitative metrics is a great way to get a comprehensive view of your team’s understanding and engagement with internal communication, and help you identify opportunities to improve the employee experience.

Why Is an Internal Communications Strategy Important?

An internal communication strategy is an essential part of keeping employees informed and engaged. By having a plan in place, you can ensure that all team members receive the same information at the same time and are given an opportunity to provide feedback or ask questions. 

Additionally, an effective internal communications strategy will help ensure that employees know what’s happening within the organization and how it relates to their work.

Globally, 21% of internal communicators acknowledged that they don’t use any form of formal planning, so having a strategy in place can set you apart from other employers. For a guide on indispensable strategies to try at your workplace, we encourage you to check out our internal communication strategies checklist.

100 Internal Communications Survey Questions

The best way to get a comprehensive understanding of your team’s engagement with internal communications is to ask the right questions. Here are 100 pre-written internal communications survey questions that you can use and adapt for your own needs. 

We’ll break this list up into 10 categories with 10 questions each, to help you structure your survey.

Understanding and Awareness

  1. How informed do you feel about the company’s goals and objectives?
  2. Do you understand how your role contributes to the company’s success?
  3. How knowledgeable are you about changes in the organization?
  4. Do you feel that you are aware of what is expected of you in your role?
  5. Are there any topics or conversations about which you would like more information?
  6. Do you feel like you are kept up to date with company news and developments?
  7. How often do you receive company updates and news?
  8. Are there any communication methods that you prefer/dislike for receiving information from the company?
  9. Do you feel like you have access to the right information to do your job?
  10. Are there any communication methods that you think would be beneficial for the organization but are not currently in use?

Communication Quality

  1. How often do you feel that the information you receive is clear, accurate, and timely?
  2. Are there any messages or updates that are difficult to understand?
  3. What improvements can be made to communication clarity?
  4. Do you think the amount of information being communicated is appropriate?
  5. Are there any topics or conversations that could benefit from more detail or clarification?
  6. Do the communication methods used by the organization match your preferences and needs?
  7. How well do the company’s communication channels support collaboration among teams?
  8. What changes would you suggest for improving the quality of internal communication?
  9. What do you think about the tone and language used in company communications?
  10. Are there any topics or conversations that should be discussed more openly or frequently?

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Accessibility

  1. How quickly do you usually receive updates from management?
  2. Are there any channels or methods that you would like to see included in the organization’s communication strategy?
  3. Do you feel like the information is easily accessible when you need it?
  4. How often do you think additional communication tools should be introduced to support better collaboration?
  5. In what ways could technology be used to enhance communication within the organization?
  6. How often do you think employees should receive feedback and updates from leadership?
  7. Do you feel like all employees are given an equal opportunity to contribute their ideas or opinions?
  8. Are there any topics that could be better discussed through digital channels rather than in-person meetings?
  9. Are there any communication tools or systems that you think should be improved or updated?
  10. Do the current communication methods used by the organization meet your needs and expectations?

Satisfaction

  1. How satisfied are you with the company’s internal communication?
  2. Are there any areas that could be improved to better support collaboration and engagement?
  3. Do you feel like your voice is heard and taken into consideration when decisions are made?
  4. Are there any topics or conversations that should be addressed in a more timely manner?
  5. How likely would you be to recommend the company’s communication system to friends and colleagues?
  6. Are there any topics or conversations that should be addressed more often?
  7. Is there anything that could be done to make internal communications more effective and efficient?
  8. Do you think the current communication methods are contributing to the success of the organization?
  9. What changes would you suggest for improving employee engagement and satisfaction with internal communications?
  10. Are there any suggestions that you have to make internal communications more enjoyable or engaging?
  11. Are there any topics or conversations that should be discussed more openly or frequently?

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Suggestions

  1. Do you have any suggestions for how the company could better utilize its communication tools and platforms?
  2. Are there any topics or conversations that could benefit from more detail or clarification?
  3. What changes would you suggest for improving the quality of internal communication?
  4. Do you think the current communication methods are contributing to the success of the organization?
  5. Do you have any suggestions for how the company could better utilize its communication tools and platforms?
  6. Are there any topics or conversations that should be discussed more openly or frequently?
  7. Do you have any ideas for new communication channels or technologies that would improve collaboration and engagement within the organization?
  8. Are there any topics that could be better discussed through digital channels rather than in-person meetings?
  9. What do you think about the tone and language used in company communications?
  10. Are there any suggestions that you have to make internal communications more enjoyable or engaging?
  11. Do the current communication methods used by the organization meet your needs and expectations?
  12. Are there any changes you would like to see in the company’s internal communication strategy?
  13. Is there anything that could be done to make internal communications more effective and efficient?
  14. Do you have any suggestions for how upper management can better support employee engagement with internal communications?

Company Culture

  1. Do you think the internal communication reflects our values and strong company culture?
  2. Are there any topics that should be discussed more often to support collaboration and engagement?
  3. How can we ensure that employees are able to engage with one another in a meaningful way?
  4. Is there anything the organization could do to make internal communication more inclusive?
  5. Are there any changes you would like to see in the company’s internal communication strategy?
  6. How does the company’s internal communications influence how employees think about their work and the business in general?
  7. How could we improve the way that organizational goals are communicated to employees?
  8. Do you think that employees are adequately informed about changes or updates in the organization?
  9. Are there any topics or conversations that could benefit from more detail or clarification?
  10. Do you feel like your voice is heard and taken into consideration when decisions are made?

Opportunities

  1. Are there any opportunities that you think the organization could take advantage of to improve internal communications?
  2. How can we ensure that employees are able to engage with one another in a meaningful way?
  3. Do you have any suggestions for how the company could better utilize its communication tools and platforms?
  4. What do you think of the frequency and quality of internal communications?
  5. Are there any changes you would like to see in the company’s internal communication strategy?
  6. How do you think the organization could better use digital channels or technologies to support internal communication?
  7. How can we ensure that employees are able to engage with one another in a meaningful way?
  8. Are there any topics or conversations that could benefit from more detail or clarification?
  9. Do you think your opinions and feedback are taken into account when decisions are made?
  10. What do you think about the tone and language used in company communications?

Best Practices

  1. What do you see as the key components of a successful internal communications strategy?
  2. Do you have any suggestions for how upper management can better support employee engagement with internal communications?
  3. Are there any best practices that should be followed when conducting an internal communication survey?
  4. Are there any topics or conversations that should be avoided when conducting an internal communication survey?
  5. How can we ensure that employees feel comfortable and safe when responding to internal surveys?
  6. Are there any techniques for creating engaging questions for an internal communications survey?
  7. What do you think are the most important considerations when creating an effective internal communications survey?
  8. Are there any methods for interpreting survey results that would be beneficial for internal communications?
  9. How can we use survey data to drive positive change in the organization’s internal communication strategy?
  10. Are there any best practices or tips you would recommend to ensure an effective internal communication survey?

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Human Resources

  1. How does the organization ensure that employees have access to the information they need?
  2. Are there any topics or conversations that should be avoided when conducting an internal communication survey?
  3. Do you think that HR is adequately supporting internal communications initiatives?
  4. Is there a process in place for receiving and responding to employee feedback on internal communications?
  5. Are there any opportunities to improve the way that HR communicates with employees?
  6. What do you think are the most important considerations when creating an effective internal communications survey?
  7. How can we ensure that HR is using internal communications data or feedback effectively?
  8. Do you have any suggestions for how HR could better support employee engagement with internal communications?
  9. Are there any best practices or tips you would recommend to ensure an effective internal communication survey?
  10. How can we use survey data to drive positive change in the organization’s HR strategy?

General

  1. Are there any topics or conversations that should be avoided when conducting an internal communication survey?
  2. What do you think are the most important considerations when creating an effective internal communications survey?
  3. Do you have any suggestions for how the company could better utilize its communication tools and platforms?
  4. How can we ensure that employees feel comfortable and safe when responding to internal surveys?
  5. Are there any best practices or tips you would recommend to ensure an effective internal communication survey?
  6. How can we use survey data to drive positive change in the organization’s overall communication strategy?
  7. What do you see as the key components of a successful internal communications strategy?
  8. Are there any techniques for creating engaging questions for an internal communications survey?
  9. What do you think about the tone and language used in company communications?
  10. How can we ensure that all employees are given a voice and that their opinions are heard?

Using ContactMonkey to Send Internal Communications Surveys

ContactMonkey is a powerful tool for quickly and easily creating, sending, and tracking internal communications surveys. With employee communication software like ContactMonkey, you can customize your survey questions to target particular topics of interest, as well as set up automated reminders and notifications to keep employees engaged with the survey process.

Plus, ContactMonkey’s comprehensive analytics dashboard makes it easy to track and interpret survey results in real-time. ContactMonkey makes internal communications surveys easier than ever, so you can get the feedback you need to make informed decisions about your internal communications strategy.

Try ContactMonkey today to start getting the insights you need!