Employee feedback can shed light on countless areas for your business to improve, yet choosing the right employee feedback tool isn’t quite so simple.
Employee feedback is a much sought-after resource for internal communicators. After all, collecting regular feedback helps them discover new ideas, build a healthy internal communication culture, and boost employee engagement.
While communicators agree employee feedback is immensely valuable, how it is gathered differs greatly from business to business. Finding the right employee feedback software for your unique workplace culture is the key to gathering useful feedback.
Thankfully, there is a myriad of employee feedback tools available today. We’ll show you what these modern solutions offer and how they differ so you can find one that best suits your business.
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What Is Employee Feedback?
Employee feedback is information employees share with their employer regarding their experience with, expectations for, or opinions about the company. Feedback is a fundamental part of a data-based approach to internal communications, and implementing an employee feedback system has numerous benefits, not just for growth and productivity but also for employee engagement.
Via employee feedback, you elicit actionable insights about your company and identify the employees who best understand your company’s objectives and ambitions. Plus, employee feedback and employee engagement can reinforce one another. As you make changes based on employee feedback, employees feel more engaged. They are more willing to share feedback because they see it being acted upon.
What Types Of Employee Feedback Can Be Collected?
Employee feedback covers many topics. Depending on the type of feedback you’re collecting, employees can weigh in on issues like job satisfaction, engagement, workplace culture, potential pain points, and any number of other areas of business that impact employees. Whether you’re looking to improve internal communications for your small business or a large corporation, collecting employee feedback is an easy decision.
Not all employee feedback is straightforward question/answer analysis.
For example, businesses may want to assess their reputation among employees and understand how employees speak about the company to others. This is known as an organization’s employee Net Promoter Score.
What is your employee Net Promoter Score? An eNPS is a number that encapsulates all the responses to a survey asking how likely employees are to recommend their business to others. Rather than looking at each response in isolation, you calculate eNPS by subtracting the percentage of detractors a business has among its employees from its percentage of promoters.
Despite eNPS being an important indicator of employee satisfaction, many employee feedback tools don’t offer users the option to measure eNPS. Using ContactMonkey’s team feedback tools, measuring eNPS is simply a matter of drag-and-drop. You can embed an eNPS survey within your employee emails in seconds, and the final score will automatically be calculated and displayed in your analytics dashboard as responses come in.
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What Employee Feedback Software Should I Use?
Feedback can take different forms. The great news for businesses is that numerous employee feedback tools are available to collect various kinds of feedback.
When assessing which solutions to check out, always keep your current and future needs at the forefront of your decision-making process. Do you anticipate conducting frequent surveys? A fast, easy-to-use employee feedback solution is probably right for you. Opt for longer, more deliberate surveys? Employee feedback software with in-depth customization is likely your best choice.
Picking the right employee feedback platform for your employees can save you days of work every year on your internal communications—suffice it to say, the right choice matters!
1. ContactMonkey
ContactMonkey is a powerful employee feedback tool and one of the most helpful new tools for collecting employee feedback. With ContactMonkey, company emails become powerful channels for two-way communication and employee feedback.
ContactMonkey’s email template builder lets you embed employee surveys directly in your emails, from newsletters to CEO messages to crisis communications. Not only can you use ContactMonkey to keep track of the feedback you collect, but you also have access to many other useful internal email features for reaching and engaging your employees.
With ContactMonkey’s internal communication and employee feedback management platform, you can:
Design and send engaging employee survey emails
ContactMonkey’s email builder tool allows you to create beautiful, eye-catching internal emails for every occasion, with no coding needed. The drag-and-drop functionality speeds up the design process and lets you embed images, videos, event invitations, and pulse surveys directly into your employee email.
Great email design means more eyes on your surveys and more respondents. For added engagement, you can use the merge tag feature to personalize the body copy and subject line of your survey email to each recipient, which is proven to boost the open rate by 26%.
Make feedback easy to collect and share with embedded pulse survey questions
With ContactMonkey, you can embed pulse surveys directly into any email you send. Just type out your question, drag the survey tile where you’d like it to display on your email, and choose from a selection of survey types. In addition to eNPS surveys, you can select emoji reactions, star ratings, yes/no responses, and more:
Not sure how to word your question? Try using ContactMonkey’s OpenAI ChatGPT integration to generate questions for your emails. Describe what you’re trying to learn from employees, then have the AI assistant generate the wording, which you can edit according to your audience.
ContactMonkey is also one of the easiest feedback tools for employees. With no link to an external site or long-form survey to fill out and return, answering survey questions is fast and frictionless. Employees can share feedback with one button click–it’s that simple.
Encourage candid responses with anonymous feedback
All of ContactMonkey’s surveys, including eNPS, let you enable anonymous commenting, which allows employees to contextualize or add detail to their responses.
Get immediate insights with real-time tracking
Analyze your employee surveys using ContactMonkey’s in-depth email tracking features. Open the campaign overview page for any email you send to find a detailed account of the responses your survey questions received, including all anonymous comments collected. Analytics update in real-time to bring you insights immediately after you press send.
ContactMonkey also tracks other useful internal email metrics, such as unique clicks and opens, open time, how long people spent reading the email, and more, giving you more information on how to best engage your workforce.
Collect event RSVPs and crucial guest information using event management
Trying to plan an internal corporate event but having trouble getting employees to RSVP? Need employee feedback on details like food allergies or plus ones?
ContactMonkey’s built-in event management feature allows you to create events, design invitation forms to collect crucial guest information, embed invites directly in your employee emails, and track RSVPs and form responses all in one place as they come in.
Book a free demo with one of our friendly internal communications experts to see how ContactMonkey optimizes employee feedback and increases employee engagement.
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2. 15five
15Five prides itself on its holistic, evidence-based approach to everything Human Resources and performance management. 15Five’s unique software solution offers a platform to bridge the gap between management and employees, and includes numerous functions to encourage engagement and feedback:
- Mobile support to reach employees who aren’t sitting at a computer all day.
- Post pulse survey questions to your company’s platform that will appear on your employees’ desktop and mobile devices.
- 1-on-1 meetings functionality lets employees have detailed conversations with management.
- Employees can request feedback around particular topics directed at specific people.
15Five is a performance management tool rather than an internal communications tool, which means that in order to reach employees they must access 15Five via their computer or mobile apps.
ContactMonkey easily integrates with your existing Outlook or Gmail inbox so your employees need not adopt a new platform. And because emails designed with ContactMonkey are fully responsive, they’ll look great on whatever email client or device your employees already use.
3. Officevibe
Much like 15Five, Officevibe offers in-depth employee feedback options via their platform. Officevibe is all about team management, and their platform gives users a wide array of tools to measure their employee engagement:
- 1-on-1 meetings let employees speak their minds about numerous topics set by an agenda.
- In-depth survey tools feature resources like pulse surveys, custom polls, anonymous employee feedback, eNPS, and more.
- Tracking features for monitoring employee engagement levels over time and comparing how your business stacks up against others in your industry.
Officevibe is a fantastic team management tool that can help you understand complex employee engagement issues. But like 15Five, employees must navigate through the Officevibe app in order to access the feedback materials.
With ContactMonkey, your employees need not access a new platform in order to give feedback. Get more eyes on your surveys by embedding employee surveys, pulse questions, eNPS questions, and more directly in your employee emails. Employees can give feedback right from their desktop or mobile devices. No new apps required.
4. TINYpulse
TINYpulse is an employee engagement software meant to take the complexity out of collecting employee feedback and boost employee engagement. Like Officevibe and 15Five, the TINYpulse platform features numerous resources for management to find out how their employees really feel about issues that affect the business:
- Easy-to-use employee engagement platform.
- Numerous feedback options including anonymous feedback, science-backed questions, and survey templates.
- 1-on-1 meetings can help employees share their true feelings.
- Track engagement over time to identify employee engagement trends and areas of improvement.
TINYpulse is its own platform, which means employees will have to access employee feedback materials via their employee feedback software. Employees love saving time just as much as internal communicators, and having to learn about a new app can be draining.
With ContactMonkey, your employees give feedback directly from their inboxes, no new apps required. This is how we at ContactMonkey see the situation: the easier your employees can provide feedback, the more likely they are to do it!
The more eyes you get on your survey, the more responses you’ll get and the more feedback you’ll receive. And with ContactMonkey, you can track open rate, click-through rate, read time, and other metrics for your employee feedback emails. Determine which parts of your business are most engaged using segmented reporting, and find your best performing surveys using ContactMonkey’s compare campaigns feature.
5. Energage
Energage is a feedback tool for managers who want to create a solid workplace culture at their business. Energage is aimed at “increasing engagement, reducing turnover, and attracting the right talent”. They offer numerous employee engagement options from their platform including:
- Various surveys including workplace surveys, annual surveys, pulse surveys, and more.
- Employer branding to better express your company’s values to candidates.
- Data insights and survey analysis.
- Tools for creating meaningful and engaging employee interviews and discussions.
Energage has a nice-looking platform that makes it easy to create surveys if you’re management or complete surveys if you’re a worker. But, like the rest of the platforms we’ve reviewed, your employees are still required to access the platform to fill out surveys.
ContactMonkey requires no login or opt-in. Perhaps most importantly, your employees can’t unsubscribe from your employee emails, so you can always gather accurate data on who is (and isn’t) completing your surveys.
6. SurveyMonkey
SurveyMonkey is a comprehensive survey tool that helps you build in-depth, great-looking surveys. Unlike the tools we’ve mentioned already, SurveyMonkey’s surveys can be used both as an anonymous employee feedback tool and as a survey tool for external audiences. Gather employee feedback and customer feedback with:
- Schedule surveys with automated deployments.
- Track feedback on both an employee and department basis.
- Gather feedback via weblink, email, mobile chat, social media, and more.
- Automatically analyze your results and get powerful analysis.
- Export your results or integrate your data with your favorite apps.
Unlike other employee feedback tools on this list, SurveyMonkey does not require users to access a platform to respond to surveys. However, they are required to fill them out in their browser. With ContactMonkey, employees can respond directly from their inboxes, which means more and faster employee feedback. To maximize your results, you can also use ContactMonkey’s tracking feature to discover who has and hasn’t filled out your survey yet.
Turn emails into conversations
Add surveys, polls, and reactions to your newsletters.
Choosing The Right Employee Feedback Tool
Ultimately, the right employee feedback software for your organization is the one that your team finds easiest to use. Even the most comprehensive analytics will not be worth anything if your employee feedback management platform has no feedback to manage or analyze.
With ContactMonkey, you can maximize the reach of your employee feedback surveys and ensure you get as many responses as possible. Your email tracking stats and survey results are displayed within the same dashboard, letting you quickly gain insights on how employees react to your surveys, what works and what doesn’t, and how to make an internal email into a lean, mean survey response-getting machine.
You can see firsthand how ContactMonkey can maximize your employee feedback results by booking a free demo with one of our friendly experts.
