Event Management, Segmented Email Stats, and 24/7 Helpdesk

Katie Liston

Dec 15, 2020

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Key Takeaways

ContactMonkey's users can now drive event registrations directly from their Outlook inbox, allowing for seamless calendar updates using the .ics file feature.
The Segmented Email Stats feature enables users to analyze email metrics based on Department, Title, and Location for individual tracking campaigns, facilitating granular understanding of employee engagement.
ContactMonkey offers 24/7 Helpdesk Support, enabling users to search the Help Centre, access relevant articles, and initiate a live chat with the support team for quick assistance.
Mac users can now collaborate more seamlessly on shared inboxes using Outlook, allowing them to view and send emails from a single mailbox.
ContactMonkey has resolved several bugs, including the issue of basic users and managers being unable to download campaign statistics, and has added support for SSO via Outlook on the Web.

ContactMonkey’s Product team has been all about ending this year with some special new features for our customers.✨

What’s New in November 2020

Event Management

Internal communicators can now drive event registrations from their Outlook inbox. This exciting new update allows you to create events and manage registrations your ContactMonkey dashboard. Events can be embedded in email newsletters using the simple drag-and-drop feature of our email template builder.

How to Use Event Management

Once your invite is sent through ContactMonkey, employees can register to attend the event.

All employees will also be able to add the event details to their calendar by downloading the .ics file.

Segmented Email Stats

Deep-dive into email analytics with Segmented Email Stats. This feature enables users to gain more granular email insights based on Department, Title, and Location for individual tracking campaigns.

How to set up Segmented Email Stats

24/7 Helpdesk Support

ContactMonkey’s commitment to increasing customer satisfaction has inspired this latest feature – round the clock Helpdesk Support. Users can access the Help Centre from the ContactMonkey dashboard, and search keywords to access all relevant helpdesk articles. If you can’t find what you’re looking for, you can hop on a Live Chat with our support team.

Improvements

Shared Inbox for Mac Users

Mac users who have access to a shared inbox on Outlook, can now collaborate more seamlessly by viewing and sending emails from a single mailbox.

Bug Fixes

Allow basic users & managers to download campaign stats
Support for SSO via Outlook on the Web

Are you looking to get started with measuring employee engagement from your Outlook or Gmail inbox? Book your free personalized demo and start sending and measuring better employee newsletters from Outlook and Gmail!

About the author

Katie Liston

Katie is a marketing leader with extensive experience in B2B SaaS, including her role as former VP of Marketing at ContactMonkey, an internal communications platform. With over eight years of experience in marketing across startups in Ireland and Canada, she brings a strategic perspective on how internal communications support growth, alignment, and employee engagement. Katie has contributed to research and thought leadership on internal communications topics, drawing on her leadership experience to explore how clear, consistent messaging helps organizations scale effectively.

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