Alyssa Towns

Alyssa is a writer and communications specialist who loves partnering with brands to build better workplaces, helping internal communicators do their best work, and assisting organizations in improving their internal communications. She has spent her entire career, both unofficially (in an executive administrative and operational capacity) and officially (as a senior communications manager), supporting and eventually leading internal communications and change management efforts. Alyssa pairs her education in psychology with empathy and change management principles to develop internal communications strategies that foster a human-first approach.

Articles

An Internal Communicator’s (Honest) Review of ContactMonkey

Apr 10, 2026

As an internal communications pro with experience supporting small-to-mid-sized teams, I know how it feels to be wrapped up in the tactical execution of the work, to the point where you lose sight of and time for strategic development. I also know what it feels like to be part of an understaffed (and even solo)

Types of pulse surveys to get useful employee feedback

What Are the 10 Best Employee Pulse Survey Types to Use in 2026?

Apr 3, 2026

As an internal communicator, you play a pivotal role in shaping your workplace culture. Whether it’s measuring employee sentiment, improving employee engagement, or refining leadership strategies, pulse surveys are your secret weapon. Read along as we explore 15 types of pulse surveys that will garner real-time, actionable feedback.

Employee Pulse Surveys: Complete Guide For 2026 Success

Mar 27, 2026

In this post, we’ll guide you through everything you need to know about pulse surveys—from designing the right pulse survey questions to sharing results in a way that fosters trust and drives action.

10 Employee Survey Best Practices with Examples for 2026

Mar 20, 2026

According to ContactMonkey’s Global State of Internal Communications (GSIC) 2026 Report, 95% of surveyed communicators said their organization actively collects employee feedback. Gathering feedback is seldom the challenge, nor is it a differentiator in today’s workplaces. Acting on employee feedback is where the real magic happens. The most effective employee surveys are not tools that

How Can You Measure the Performance and Effectiveness of Your Employee Newsletter Analytics?

Mar 13, 2026

Internal newsletter analytics can help you be confident that your message resonates with employees. We share our best tips for using employee newsletter analytics to revamp and revitalize your staff newsletter.

15 Internal Email Best Practices With Actionable Examples for 2026

Mar 6, 2026

Based on ContactMonkey’s Global State of Internal Communications (GSIC) 2026 Report, a single internal communicator spends an estimated 240 hours per year creating and sending emails. Internal email remains the backbone of internal communications across organizations, as it’s a channel present in most organizations. Despite its popularity, internal email presents several hurdles without the right

15 Employee Engagement Best Practices to Master in 2026

Mar 6, 2026

Internal communications and employee engagement best practices can transform a mediocre team into one that breeds excellence. Discover the best practices for employee engagement to build a measurable strategy that will supercharge your workforce.

15 Reasons Why Internal Communication Is So Important For 2026

Feb 27, 2026

Employees are overwhelmed by information and underwhelmed by what actually helps them. Internal communication is your chance to cut through the noise and become the one source your people actually trust. In this guide, we cover exactly why internal communications is so important this year.

15 Best Practices for Effective Internal Communication in 2026

Feb 20, 2026

Internal communication has never been under more pressure than it is in 2026. Your workforce is hybrid, distributed, or frontline-heavy. Messages compete with packed inboxes, shifting priorities, and nonstop change. The once-loved tactics that worked in an office-first world simply don’t cut it in a digital, hybrid, changing-by-the-day workplace with employees dispersed across time zones,