Infographic: Why 2018 is the Year of Employee Experience


A recent study found that 83% of HR leaders cite “employee experience” as an important factor for organizational success. These same HR leaders are reaching out to partner with groups such as Internal Communications to deliver seamless employee and customer experiences.

If your organization is guilty of overlooking employee experiences, here are some reasons why you might want to change course this year.


  1. Customers aren’t the only one shopping: With a talent war raging in the market, there’s been a major power shift that allows employees to be very picky about the organization they want to work in. According to Hays, 81% of employees would consider leaving their current role if the right offer comes along. In this competitive environment, an unrivaled EX can give you the edge you need to attract the best talent and – more importantly – keep them engaged and loyal to your company.


  1. Engaged Employees = Engaged Customers: A Gallup researcher explained in his report, “Engaged employees are more attentive and vigilant. They look out for the needs of their coworkers and the overall enterprise, because they personally ‘own’ the result of their work and that of the organization.” A report by Kronos  reveals that 14% of HR leaders say lack of executive support is an obstacle to improving employee (engagement) in 2017.


  1. EX leads to better productivity: When employees feel like they are valued and their contributions are essential to an organization’s success, it will have an impact on the overall productivity. A study revealed that employees who are emotionally and mentally invested in an organization are likely to make a positive  impact on business results. According to IBM Smarter Workforce Institute, “The engagement level of employees who receive recognition is almost three times higher than the engagement level of those who do not.”


Organizations can gain competitive advantage and increased productivity when invested in creating seamless employee experiences. If your organization has yet to adopt an EX strategy, read our full blog post to learn more about it.