Get started with SMS for internal communications
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Improve Your Internal Communications With ContactMonkey
Reach deskless, dispersed, and frontline workers.
Deliver urgent updates to employees without corporate emails.
Expand internal communications channels for greater reach.
Provide a backup channel in case of email disruptions.
Increase overall open rate across internal communications.
Streamline internal communications management.
Speed up communication.
Frequently Asked Questions (FAQs)
Yes! You will be assigned a dedicated customer success rep, who will just be an email away from addressing your concerns.
Each country has its own set of regulations that must be adhered to when sending messages, so please be sure to check with your legal counsel when considering SMS as an option for your internal communications.
Here are some general things to look out for:
- Industry restrictions – some countries restrict the use of SMS by industry, regardless of message content. This particularly applies to the U.S.
- Loans or financial services
- Debt collection or reduction
- Lead generation
- Controlled substances
- And more. Please check with your legal counsel.
- Message topics & content restrictions
- Loans, financial services, credit repair, cryptocurrency
- Controlled substances, including CBD or cannabis, regardless of whether it is legal in your state
- Opt-in and opt-out consent requirements
- Do-not-contact list requirements
By default, ContactMonkey adds an opt-out message at the end of each SMS message you send. This opt-out text allows message receivers to choose whether or not they want to receive messages and is a standard compliance regulation in nearly every country.
Opt-out consent messages cannot be deleted for regulation reasons, but you can customize them within ContactMonkey.
Applicable laws vary by country and state, so consult with your legal counsel to ensure you comply with these laws.
- Telephone Consumer Protection Act (TCPA).
- Federal Communications Commission (FCC).
- State laws and mobile carrier requirements are also important.
- Canadian federal and provincial privacy legislation
- Canada’s Anti-Spam Legislation (“CASL”)
- ePrivacy Directive tightly regulates sending text messages for direct marketing in the E.U. and PECR, but rules do not apply to sending text messages to employees for management purposes.
- Employees’ mobile phone numbers are personal data, so you should ensure you handle that information following data protection law.
Most often, yes. However, this varies a bit by country and use case. Please make sure you check with your legal counsel.
- Yes, with one possible exception for specific emergencies.
- Yes, though legislation permits employers to collect, use, and disclose employee personal information without consent as long as it is reasonable for administering the employment relationship and employees are provided with prior notice.
Our services are designed for internal employee communications that do not involve commercial, marketing, or sales messages.
ContactMonkey can be used for emergency alert situations where life, health, or safety is at stake. However, you should also support this with additional communication channels to ensure your messages reach your employees.
Under federal law in the U.S., you do not need consent to send communications for an “emergency purpose” (i.e., messages necessary in situations “affecting the health and safety of consumers”). You are most likely to qualify for this exception when sending a message that lowers the likelihood of harm in such a situation, such as advising employees to evacuate from or avoid a dangerous location.
For situations in which life, health, or safety is at stake, you should use ContactMonkey with additional communications channels to ensure your messages reach your employees.