Email Collaboration

Katie Liston

Apr 17, 2021

Key Takeaways

  • Up to 5 users can collaborate on an email template simultaneously in real-time using ContactMonkey's email collaboration feature, streamlining team communication and work processes.
  • The feature allows users to search and filter team templates, send test emails to themselves or other recipients, and access the "Edit Template" feature directly from their default browser.
  • User experience improvements in the Email Template Builder include new accordion designs for "Upload CSV" and "Merge Tags" features and the repositioning of the "Count Recipients On/Off" checkbox to the settings for a cleaner user interface.
  • ContactMonkey users reported saving an average of 4 hours of work per week using the email collaboration feature, which translates to 25 days saved per year.
  • ContactMonkey now supports Gmail's updated UI with its Chrome Extension, allowing users to send and measure email engagement from their Outlook or Gmail inbox.

This month, our Product team brings you a feature that will help your team work faster and better together

What’s New in April 2021

Email Collaboration

Your internal communication can now be a more seamless team effort. No longer do users have to spend extra time updating team members on changes and awaiting feedback. With email collaboration, up to 5 users can work on an email template simultaneously and view changes being made in real-time. This helps to collaborate easily, and ensures everyone is on the same page.

With this feature you can:

Improve team work

Get faster feedback

Save time

“Once I started using ContactMonkey, I realized I was able to save 4 hours of work a week, which translated to 25 days saved per year!” – Mettler Toledo

How to Use Email Collaboration Within the Email Template Builder

Improvements

Web add-in/Office 365

New Features

  • Users now have the ability to search and filter team templates
  • Users can send test emails to themselves or other recipients using the “To” field

UX Improvements

  • Users can now use the “Edit Template” feature in their default browser
  • “Upload CSV” has been moved to an accordion design for an improved user experience
  • “Merge Tags” has been moved to an accordion design for an improved user experience
  • Count Recipients “On/Off” checkbox has been moved to settings for a cleaner user experience
  • Improved Count Recipients accordion design for an improved user experience

Hide Rows in the Email Template Builder

Users can hide an entire row on desktop or mobile within the editor, making the email template building process even easier.

Chrome Extension Update

We now support Gmail’s updated UI with our Chrome Extension.

Are you looking to get started with measuring employee engagement from your Outlook or Gmail inbox? Book your free personalized demo and start sending and measuring better employee newsletters from Outlook and Gmail!

About the author
Katie is a marketing leader with extensive experience in B2B SaaS, including her role as former VP of Marketing at ContactMonkey, an internal communications platform. With over eight years of experience in marketing across startups in Ireland and Canada, she brings a strategic perspective on how internal communications support growth, alignment, and employee engagement. Katie has contributed to research and thought leadership on internal communications topics, drawing on her leadership experience to explore how clear, consistent messaging helps organizations scale effectively.

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