--- title: Crisis Communications date: 2024-05-06T14:31:39Z modified: 2026-04-09T16:31:28Z permalink: "https://www.contactmonkey.com/use-cases/crisis-communications" type: page status: publish excerpt: "" wpid: 120662 parent: 120586 ancestors: - 120586 children: [] author: Peter Wong --- ###### CRISIS COMMUNICATIONS # Crisis communications for internal teams Keep employees informed during emergencies, IT glitches, or service disruptions. [Book a demo](https://www.contactmonkey.com/internal-comms-demo) ## Crisis averted? Time to rethink crisis preparedness ## 95% of business leaders say their crisis management needs work ## 69% of companies experience a crisis within five years ## 71% believe outreach to employees is key to crisis communications ## 45% have a documented crisis communications plan ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2024/05/use-cases-9.png "use-cases") ## Respond better and faster with ContactMonkey #### Get messages out quickly Keep everyone informed during emergencies via SMS and templated emails. [Learn more](/features/email-template-builder) #### Target your communications Tailor your updates to only affected individuals, teams, or departments. [Learn more](/features/send-employee-email) #### Stay updated in real-time Track who has viewed your messages to stay updated on evolving situations. [Learn more](/features/employee-feedback) #### Make data-driven decisions Measure employee engagement and enhance your future preparedness. [Learn more](/features/employee-feedback) ## Discover if ContactMonkey is right for you Book a free live demo and have your all your questions answered. ## Reach your employees and measure impact #### Send critical alerts Notify employees on safety, productivity, and well-being during emergencies via SMS and email. [Learn more](/features/sms-communication) #### Build customizable templates Access pre-designed crisis communication templates or create custom ones. [Learn more](/features/email-template-builder) #### Track results in real-time Monitor message delivery and receipt in real-time for every employee. [Learn more](/features/email-analytics) #### Use multi-channels Reach dispersed staff across various devices and locations via email and SMS. [Learn more](/features/email-analytics) #### Start two-way communication Engage employees for questions and feedback instantly via email. [Learn more](/features/employee-feedback) #### Understand behaviour Analyze engagement metrics and feedback to improve future crisis response. [Learn more](/features/employee-feedback) #### “Before Contact Monkey, we had nothing. We had no benchmark. We had no idea what messaging was getting to our employees, how they were best receiving it. We had very limited two-way feedback loops.” Jerilyn Hall Employee Communications Manager [Read the story](https://www.contactmonkey.com/customer/mustang-cat-used-contactmonkey-to-drive-culture) 40–50% of deskless workforce now reached ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/03/Jerilyn-Hall.png "Jerilyn Hall") Watch video #### “\[ContactMonkey\] really does allow our teams to be creative, but also provides the analytics to make sure we’re doing the right things.” Jeremy Roberts Sr. Manager of Communications, Go-To-Market & Incentives [Read the story](https://www.contactmonkey.com/customer/freedom-mobile-boosted-internal-comms-metrics) 40% read rate boost 15% higher open rates ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/Jermey_Freedom-Mobile-1.png "Jermey_Freedom Mobile 1") Watch video #### “ContactMonkey’s Dynamic Content tool saves me hours. I no longer need to copy, paste, or duplicate emails. It saves time, brain space, and prevents duplication errors.” Emily-Rose Carr Internal Communications Specialist [Read the story](https://www.contactmonkey.com/customer/seek-outperforms-benchmarks-with-contactmonkey) ~60% open rates ~19% click rates ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/Emily-Rose-Carr_Seek-2.png "Emily-Rose Carr_Seek 2") Watch video #### With dynamic content, I can build one email with multiple blocks, with each block tailored to a group. I’m not duplicating emails or copy/pasting. It saves time and reduces mistakes. James Maiden Sr. Manager of Communications, Go-To-Market & Incentives [Read the story](https://www.contactmonkey.com/customer/mccowngordon-dynamic-content-feature) 5x faster email creation ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/James_Maiden_McCownGordon-3.png "James_Maiden_McCownGordon 3") Watch video #### “Data helps drive informed decision-making. With appropriate feedback, we’re now able to analyze and change our strategy.” Lindsey Champagne Director of Communications and PR [Read the story](https://www.contactmonkey.com/customer/certapros-13-average-click-rate) 13% average click rate ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/Lindsey-Champagne-_CertaPros-Painters-2.png "Lindsey-Champagne-_CertaPros Painters 2") ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/Flagger-Force_logo-white-1.png "Flagger Force_logo-white 1") #### “Our team’s efficiency was slowed down by the lack of sophistication of our previous tool. And we knew employees weren’t getting the information—they were flagging it as phishing.” Tamara Palmer Employee Engagement & Internal Communications Lead [Read the story](https://www.contactmonkey.com/customer/flagger-force-boosting-open-rates) ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/tamara-palmer_Flagger-Force-1.png "tamara-palmer_Flagger Force 1") Internal comms built for today’s workplace ## Transform how employees experience internal communications Your people want clarity, recognition and a voice. Deliver this with ContactMonkey. [Book a demo](https://www.contactmonkey.com/internal-comms-demo)