Draft
Brief
Send an internal incident or outage update
Give it the status, impact, and next update time; get a calm, specific update that tells people whether to do anything.
The prompt
Draft an internal update about [the incident, e.g., a system outage].
Context: current status: [investigating / identified / resolved]. What’s affected: [systems, locations]. What still works: [list]. Impact on employees: [detail]. What we’re doing: [actions]. Next update: [time].
Audience: [all employees / affected teams] who need to know whether to do anything differently.
Tone: calm, factual, and specific; no speculation.
Must include:
– The status in the subject line and the first line
– What’s affected and what isn’t
– What to do, or a clear statement that nothing is required
– When the next update will come
– A CTA button to the status page or help desk, if we have one
Constraints: under 150 words; no technical detail that doesn’t change someone’s actions.
Output: a subject line and the email. Leave [brackets] wherever you need a detail from me.
Works in
CoAuthorHow to use
Put the status word (Investigating / Identified / Resolved) in Context exactly as you want it to appear in the subject line.
The prompt
Draft an internal update about [the incident, e.g., a system outage].
Context: current status: [investigating / identified / resolved]. What’s affected: [systems, locations]. What still works: [list]. Impact on employees: [detail]. What we’re doing: [actions]. Next update: [time].
Audience: [all employees / affected teams] who need to know whether to do anything differently.
Tone: calm, factual, and specific; no speculation.
Must include:
– The status in the subject line and the first line
– What’s affected and what isn’t
– What to do, or a clear statement that nothing is required
– When the next update will come
– A CTA button to the status page or help desk, if we have one
Constraints: under 150 words; no technical detail that doesn’t change someone’s actions.
Output: a subject line and the email. Leave [brackets] wherever you need a detail from me.
