Draft
Template
Build an incident communications template set
Get three matched templates — initial notice, progress update, resolution — with a consistent status label.
The prompt
Build a template set for internal incident communications: an initial notice, a progress update, and a resolution.
Context: incidents include [system outages, facility issues, security events]. Sender: [IT / Facilities / Security]. Every message needs a status, what’s affected, what to do, and when the next update comes.
Audience: all employees or affected groups, often reading on a phone while something is broken.
Tone: calm, factual, and specific.
Must include:
– Initial notice: a status line, what’s affected, what still works, what to do, next update time
– Progress update: what changed since last time, revised expectations, what to do
– Resolution: what happened in plain language, what we did, anything employees must do now, where to report lingering issues
– A consistent status label at the top of each (“Investigating”, “Identified”, “Resolved”)
Constraints: each template under 150 words in sample form; no technical detail that doesn’t change someone’s actions.
Output: the three templates with sample content marked [like this], and a note on which fields change per incident.
Works in
CoAuthorHow to use
Save all three as separate templates so the person on call at 2 a.m. only has to fill in blanks.
The prompt
Build a template set for internal incident communications: an initial notice, a progress update, and a resolution.
Context: incidents include [system outages, facility issues, security events]. Sender: [IT / Facilities / Security]. Every message needs a status, what’s affected, what to do, and when the next update comes.
Audience: all employees or affected groups, often reading on a phone while something is broken.
Tone: calm, factual, and specific.
Must include:
– Initial notice: a status line, what’s affected, what still works, what to do, next update time
– Progress update: what changed since last time, revised expectations, what to do
– Resolution: what happened in plain language, what we did, anything employees must do now, where to report lingering issues
– A consistent status label at the top of each (“Investigating”, “Identified”, “Resolved”)
Constraints: each template under 150 words in sample form; no technical detail that doesn’t change someone’s actions.
Output: the three templates with sample content marked [like this], and a note on which fields change per incident.
