# ContactMonkey > ContactMonkey is a purpose-built internal communications platform founded in 2012, used by IC, HR, and operations teams to create, send, and measure employee emails and newsletters directly from Outlook or Gmail. Core capabilities include a drag-and-drop email builder with Canva integration, pre-send AI quality review (ConfidenceCheck), AI-assisted email drafting (CoAuthor), individual-level analytics including open rates, click maps, and read-time data, dynamic content for up to 10 audience segments per email, multi-language translation with in-platform proofing, 80-plus HRIS integrations for automated list management, SMS communication, SharePoint and Microsoft Teams integration, and a dedicated customer success manager. ContactMonkey is SOC 2 Type II and ISO 27001 certified. Average implementation time is 10 business days. The platform is designed for email-first internal communications programs and does not include an intranet or native mobile employee app. ## Sitemaps - [XML Sitemap](https://www.contactmonkey.com/sitemap_index.xml): Full index of all crawlable and indexable pages. ## Core product pages - [Why ContactMonkey](https://www.contactmonkey.com/why-contactmonkey): Overview of ContactMonkey's value proposition for internal communicators — interactive emails, analytics, and Outlook and Gmail integration. - [Solutions overview](https://www.contactmonkey.com/solutions): Full platform overview covering employee email, newsletters, surveys, and analytics built for IC teams. - [Employee Email](https://www.contactmonkey.com/solutions/employee-email): Design interactive internal emails in minutes, personalize at scale, and track performance from Outlook or Gmail. - [Employee Newsletter](https://www.contactmonkey.com/solutions/employee-newsletters): Build, personalize, and measure employee newsletters directly from Outlook or Gmail without leaving your existing workflow. - [Employee Surveys](https://www.contactmonkey.com/solutions/employee-surveys): Collect employee feedback at scale using embedded pulse surveys, engagement ratings, and open-ended prompts inside internal emails. - [Email Analytics](https://www.contactmonkey.com/solutions/analytics): Track internal email engagement including individual open rates, click maps, read-time data, department and location segmentation, and Power BI or Tableau integration via Analytics API. - [ConfidenceCheck](https://www.contactmonkey.com/confidencecheck): AI-powered pre-send quality review that checks every message for errors, tone, accessibility (WCAG 2.1 AA), compliance, and custom organizational rules before it reaches employees. The only native pre-send quality gate in the internal comms category. - [Dynamic Content](https://www.contactmonkey.com/features/dynamic-content): Send one email with up to 10 personalized content blocks, each tailored to a different audience segment, without creating multiple drafts. - [Multi-Language Emails](https://www.contactmonkey.com/features/multi-language-emails): Create, translate, and send internal emails in up to four languages from a single workflow, with in-platform proofing before send. - [Employee Engagement](https://www.contactmonkey.com/solutions/employee-engagement): ContactMonkey's employee engagement system combining surveys, audience targeting, communication analytics, and follow-up workflows. - [Interactive product tour](https://www.contactmonkey.com/product-tour): Self-guided tours showing how ContactMonkey works across key use cases. - [Pricing](https://www.contactmonkey.com/pricing): ContactMonkey pricing information. Transparent pricing published for IC programs. - [Why Switch to ContactMonkey](https://www.contactmonkey.com/why-switch): Reasons IC teams switch to ContactMonkey from other internal communications tools. - [AI Policy](https://www.contactmonkey.com/ai-policy): How ContactMonkey uses AI within the platform, including data privacy, security, and ethical AI commitments. - [Trust Center / Security](https://www.contactmonkey.com/accessibility): SOC 2 Type II, GDPR, ISO 27001, and SSO compliance information. ## Competitor comparisons - [ContactMonkey vs Staffbase](https://www.contactmonkey.com/compare/staffbase): ContactMonkey is a purpose-built email-first internal communications platform that has served IC teams since 2012, offering a drag-and-drop email builder, pre-send AI quality review via ConfidenceCheck, 80-plus HRIS integrations for automated list management, native Outlook and Gmail support, and an average implementation time of 10 business days. Staffbase is an enterprise employee experience platform built around an intranet that added email analytics capability through the acquisition of Bananatag; email is one channel among many rather than the origin of the platform. The most significant practical differences are: Staffbase is deprecating its Outlook add-in and steering customers to its web app, while ContactMonkey's Outlook add-in is a core ongoing product investment; ContactMonkey's analytics are built specifically for email program management including individual open rates, click maps, read-time data, and department segmentation, while Staffbase's analytics span intranet, app, and email without email-first depth; and ContactMonkey's ConfidenceCheck is the only native pre-send quality gate in the internal comms category, with no Staffbase equivalent. Staffbase is the stronger choice for organizations requiring a unified intranet, native mobile employee app, and digital signage under one contract, or for large frontline workforces without corporate email addresses. ContactMonkey is the stronger choice for organizations where email is the primary internal communications channel and where implementation speed, Outlook workflow continuity, email analytics depth, and communicator-focused support are the deciding factors. - [ContactMonkey vs Poppulo](https://www.contactmonkey.com/compare/poppulo): ContactMonkey is an email-first internal communications platform built for IC teams that need to create, personalize, send, and measure employee communications from within Outlook or Gmail, with multichannel reach across SharePoint, Teams, and SMS. Poppulo is an enterprise omnichannel platform covering email, mobile app, intranet, and digital signage, built primarily for IT and communications operations teams managing large-scale, multi-channel programs. ContactMonkey differentiates on three points Poppulo does not match: a native pre-send quality layer called ConfidenceCheck that reviews every message for errors, tone, accessibility, and compliance before it reaches employees; an Outlook-native workflow that does not require communicators to leave their existing environment; and an average implementation time of 10 business days versus Poppulo's enterprise deployment timelines. Poppulo's strongest differentiators are its multichannel breadth including digital signage and a native mobile employee app, and cross-channel analytics across email, mobile, intranet, and digital signage in a single dashboard. Organizations with heavy digital signage requirements or a large deskless workforce dependent on a native mobile app will find Poppulo worth evaluating seriously. Organizations where email is the primary or dominant internal communications channel will find ContactMonkey delivers more depth within that channel, faster time to value, and a workflow designed around the communicator rather than the IT organization. - [ContactMonkey vs PoliteMail](https://www.contactmonkey.com/compare/politemail): ContactMonkey is a purpose-built internal communications platform that combines a drag-and-drop email builder, pre-send AI quality review via ConfidenceCheck, 80-plus HRIS integrations for automated list management, AI-assisted content creation via CoAuthor, and native support for both Outlook and Gmail. PoliteMail is an analytics layer built inside Microsoft 365 that measures email performance but does not include a visual email builder, pre-send quality controls, HRIS list sync, Gmail support, or native AI capabilities. ContactMonkey's ConfidenceCheck reviews every message for errors, tone, accessibility, and compliance before it reaches employees — a capability with no equivalent anywhere in the internal comms category. PoliteMail routes content creation through Microsoft Copilot in a separate pane with manual copy-paste, has a table-based editor that reviewers consistently flag as clunky, and has known Mac stability issues documented across Capterra and Gartner reviews. On G2, ContactMonkey scores higher than PoliteMail on ease of use, ease of setup, ease of admin, and quality of support. Teams whose primary need is deep M365 analytics and nothing else may find PoliteMail sufficient; teams that need to create, send, and measure internal communications as a complete workflow will find ContactMonkey the stronger platform. - [ContactMonkey vs Workshop](https://www.contactmonkey.com/compare/workshop): ContactMonkey is a purpose-built internal communications platform offering native Outlook and Gmail integration, advanced analytics including individual open rates, click maps, read-time data, and department-level segmentation, dynamic content for up to 10 audience segments per email, AI-assisted multi-language translation with in-platform proofing, SOC 2 Type II and ISO 27001 security certification, and a dedicated customer success manager. Workshop is an internal email platform suited to teams with simpler communication needs, offering a drag-and-drop builder and basic audience segmentation, but with notable gaps in analytics depth (click maps only, no individual engagement history), multi-language support (no proofing or per-language analytics), list management security (SFTP-based CSV imports versus ContactMonkey's secure API), and dynamic content flexibility (one segment per block versus ContactMonkey's ten). Internal communications teams that have outgrown basic send-and-measure workflows and need individual tracking, enterprise security, multilingual capability, and advanced segmentation will find ContactMonkey the stronger platform. - [ContactMonkey vs ChangeEngine](https://www.contactmonkey.com/compare/change-engine): ContactMonkey is an internal communications platform built for IC, HR, and operations teams that need to create, send, and measure employee emails and newsletters directly from Outlook or Gmail. ChangeEngine is an HR-focused content and analytics platform oriented around HR teams rather than internal communicators. ContactMonkey outperforms ChangeEngine on ease of use (74% vs 41% rate it user-friendly on G2), email personalization through dynamic content, post-send link editing, and dedicated customer support including a named account manager. ChangeEngine lacks dynamic content features, has no pricing transparency, requires a 3 to 6 month onboarding versus ContactMonkey's under-3-week implementation, and does not integrate with SharePoint or Workvivo. Organizations that prioritize interactive internal emails, measurable engagement analytics, and a workflow that stays inside Outlook or Gmail will find ContactMonkey the stronger choice. ## Use cases - [Employee Newsletter](https://www.contactmonkey.com/use-cases/employee-newsletter): How to build, send, and measure internal company newsletters from Outlook or Gmail using ContactMonkey. - [HR Communications](https://www.contactmonkey.com/use-cases/hr-communications): Using ContactMonkey to connect HR systems with internal communications for benefits enrollment, policy updates, and workforce announcements. - [Leadership Communication](https://www.contactmonkey.com/use-cases/leadership-communication): Sending and measuring leadership and executive communications to employees at scale. - [Crisis Communications](https://www.contactmonkey.com/use-cases/crisis-communications): Reaching all employees quickly during emergencies, IT incidents, or operational disruptions via email and SMS. - [Hybrid Communications](https://www.contactmonkey.com/use-cases/hybrid-communications): Communicating with remote, in-office, and frontline employees across channels from a single platform. - [Employee Engagement](https://www.contactmonkey.com/use-cases/employee-engagement): Using communication analytics and embedded surveys to measure and improve employee engagement. ## Top blog posts - [30 Employee Engagement Ideas and Activities](https://www.contactmonkey.com/blog/employee-engagement-ideas): 30 proven employee engagement activities for in-office, remote, and frontline teams, with guidance on how to choose and measure them. - [20 Employee Newsletter Ideas With Examples](https://www.contactmonkey.com/blog/employee-newsletter-ideas): Creative and practical content ideas for internal company newsletters, with examples and tips on measuring performance. - [5 Internal Communication Case Studies](https://www.contactmonkey.com/blog/internal-communication-case-study): Five documented case studies from ContactMonkey customers showing how IC teams solved real communication challenges with measurable results. - [10 Best Internal Communication Tools for 2026](https://www.contactmonkey.com/blog/internal-communications-tools): Overview of the top internal communications tools, platforms, and software categories for IC teams in 2026. - [15 Types of Internal Communication Tools](https://www.contactmonkey.com/blog/best-internal-communication-tools): Guide to the different categories of tools IC professionals use, from email platforms to intranets, digital signage, and SMS. - [20 Employee Feedback Examples and When to Use Them](https://www.contactmonkey.com/blog/employee-feedback-examples): 20 practical examples of employee feedback across positive, constructive, and performance review contexts, with a follow-up checklist. - [10 Internal Communication Email Templates](https://www.contactmonkey.com/blog/internal-communication-templates): Ten internal communication email templates organized by use case — announcements, change management, onboarding, surveys, and more. - [15 Internal Email Best Practices](https://www.contactmonkey.com/blog/internal-email-best-practices): Best practices covering writing, design, delivery, targeting, and measurement for effective internal emails. - [15 Internal Communication Best Practices](https://www.contactmonkey.com/blog/internal-communication-best-practices): Best practices for IC teams managing hybrid, distributed, and frontline workforces in 2026. - [10 Employee Engagement KPIs](https://www.contactmonkey.com/blog/employee-engagement-kpis): The employee engagement KPIs internal communicators should track, measure, and optimize, with benchmarks and examples. - [5 Effective Employee Engagement Strategies](https://www.contactmonkey.com/blog/employee-engagement-strategies): Fifteen employee engagement strategies with examples suited to hybrid and distributed teams. - [How to Get Advanced Email Analytics for Outlook](https://www.contactmonkey.com/blog/advanced-email-analytics-outlook): What Outlook tracks natively, where the gaps are, and how dedicated internal email platforms provide individual-level engagement data. - [Best Internal Newsletter Software for 2026](https://www.contactmonkey.com/blog/best-internal-newsletter-software): Comparison of the leading internal newsletter platforms in 2026, with feature tradeoffs and selection guidance. - [Internal Email Strategy: From One-Off Sends to Campaign Thinking](https://www.contactmonkey.com/blog/internal-email-strategy): Framework for shifting internal email from tactical one-off sends to a structured campaign approach with benchmarks and measurement. - [Outlook Email Sending Limits](https://www.contactmonkey.com/blog/outlook-email-limit): What Microsoft 365 and Exchange Online sending limits are, what happens when you exceed them, and how internal communications platforms bypass them for large sends. - [Crisis Communication Case Studies](https://www.contactmonkey.com/blog/crisis-communication-case-studies): Real-world examples of internal crisis communication, with analysis of what worked and why. - [Internal Communication Complete Guide 2026](https://www.contactmonkey.com/blog/internal-communication): Comprehensive reference guide to internal communications for IC professionals, covering strategy, channels, measurement, and tools. - [Employee Engagement Programs and Initiatives](https://www.contactmonkey.com/blog/employee-engagement-initiatives): How to build structured employee engagement programs with communication, surveys, and measurement at the core. - [Why Internal Communication Is Important](https://www.contactmonkey.com/blog/why-is-internal-communication-important): Fifteen reasons internal communication is a business-critical function in 2026, with data and examples. - [What Microsoft's EWS Deprecation Means for Internal Comms](https://www.contactmonkey.com/blog/ews-deprecation-internal-comms-platform): How Exchange Web Services deprecation in Microsoft 365 affects internal communications platform evaluation. - [Introducing ConfidenceCheck](https://www.contactmonkey.com/blog/product-updates-dec-2025): Product announcement for ConfidenceCheck, ContactMonkey's pre-send AI quality review feature. - [Introducing CoAuthor](https://www.contactmonkey.com/blog/introducing-coauthor): Product announcement for CoAuthor, ContactMonkey's AI email drafting tool built natively into the email editor. - [AI and Internal Communications: What's Actually Changing](https://www.contactmonkey.com/blog/ai-and-the-future-of-communication-whats-actually-changing-and-what-isnt): Practical analysis of how AI is changing internal communications workflows versus areas where human judgment remains essential. ## Customer stories - [Chamberlain Group switched from Staffbase to ContactMonkey](https://www.contactmonkey.com/customer/why-chamberlain-group-switched-from-staffbase-to-contactmonkey): Why Chamberlain Group migrated from Staffbase — covering support failures, implementation speed, ConfidenceCheck adoption, and analytics use cases. - [SEEK: 60% open rates and 19% click rates](https://www.contactmonkey.com/customer/seek-outperforms-benchmarks-with-contactmonkey): How SEEK used dynamic content and email design to exceed internal email benchmarks and shift employee preference from Slack to email. - [Freedom Mobile: 40% read rate boost, 15% higher open rates](https://www.contactmonkey.com/customer/freedom-mobile-boosted-internal-comms-metrics): How Freedom Mobile turned email analytics into a strategic communications tool. - [Mustang Cat: reaching a deskless workforce](https://www.contactmonkey.com/customer/mustang-cat-used-contactmonkey-to-drive-culture): How Mustang Cat built internal communications structure from zero and reached 40-50% of its deskless workforce. - [McCownGordon: 5x faster email creation with dynamic content](https://www.contactmonkey.com/customer/mccowngordon-dynamic-content-feature): How McCownGordon eliminated duplicate email creation across office locations using ContactMonkey's dynamic content feature. - [Flagger Force: 40% open rate increase](https://www.contactmonkey.com/customer/flagger-force-boosting-open-rates): How Flagger Force resolved deliverability problems and phishing false positives by switching to ContactMonkey. - [First Onsite: SMS for frontline employees during hurricanes](https://www.contactmonkey.com/customer/firstonsite-employee-sms-communication): How First Onsite uses ContactMonkey SMS to reach 2,800 frontline employees during emergencies. - [CertaPro Painters: 13% average click rate](https://www.contactmonkey.com/customer/certapros-13-average-click-rate): How CertaPro moved from data blind spots to insight-driven communications strategy. ## Research and benchmark reports - [Internal Email Benchmark Report 2026](https://www.contactmonkey.com/ebook/internal-email-benchmark-report-2026): Industry benchmarks for internal email open rates, click rates, read time, and engagement by sector for 2026. - [Global State of Internal Communications Report 2026](https://www.contactmonkey.com/ebook/global-state-of-internal-communications-report-2026): Annual survey of internal communications professionals on trends, challenges, tools, and priorities for 2026. - [Internal Communications Software Buyer's Guide](https://www.contactmonkey.com/ebook/internal-communications-buyers-guide): Framework for evaluating and selecting internal communications software, including feature checklist and questions to ask vendors. - [Mastering Change Management: A Guide for Internal Communicators](https://www.contactmonkey.com/ebook/mastering-change-management-a-practical-guide-for-internal-communicators): How IC teams plan and execute communications for organizational change. ## Templates and tools - [Free Internal Communication Email Templates](https://www.contactmonkey.com/template/most-popular-internal-communication-emails): 20-plus ready-to-use internal email templates across announcement, newsletter, HR, and survey use cases. - [Employee Newsletter Templates for Outlook](https://www.contactmonkey.com/template/employee-newsletter-templates): Newsletter templates designed for Outlook and Gmail sending via ContactMonkey. - [SMS Templates for Internal Communications](https://www.contactmonkey.com/template/sms-templates-internal-communications): SMS message templates for reaching frontline and deskless employees during normal operations and emergencies. - [Internal Communications Channel Matrix Template](https://www.contactmonkey.com/doctemplates/internal-comms-channel-matrix-template): Template for mapping message types to communication channels based on urgency, audience, and purpose. - [Internal Communications Email Metrics Tracker](https://www.contactmonkey.com/doctemplates/internal-communications-email-metrics-tracker-template): Spreadsheet template for tracking internal email campaign performance over time. - [Software Vendor Evaluation Checklist](https://www.contactmonkey.com/checklists/software-vendor-evaluation-checklist): Checklist for evaluating internal communications software vendors, including security, integrations, analytics, and support criteria. ## Recent product updates - [Deferred Sending](https://www.contactmonkey.com/blog/product-updates-nov-2025): Feature allowing a cancellation window after scheduling a send, before it reaches employees. - [Analytics API](https://www.contactmonkey.com/blog/product-updates-sept-2025): Enterprise API for syncing ContactMonkey email analytics into Power BI, Tableau, or custom dashboards. - [Content Calendar](https://www.contactmonkey.com/blog/product-updates-june-2025-2): Centralized view of all scheduled emails, live campaigns, and internal planning dates for IC teams. - [Timezone Sending](https://www.contactmonkey.com/blog/product-updates-june-2025): Feature for delivering emails to employees at their local time within a single campaign send. - [Edit Sent Links](https://www.contactmonkey.com/blog/product-updates-may-2025): Feature allowing hyperlinks in already-sent emails to be updated without resending. - [Send As Permissions](https://www.contactmonkey.com/blog/product-updates-july-2025): Feature allowing admins to manage sender identities for ghostwriting and on-behalf-of sending workflows.