--- title: Utilities date: 2024-05-06T14:31:25Z modified: 2026-09-11T04:57:48Z permalink: "https://www.contactmonkey.com/industries/utilities" type: page status: publish excerpt: "" wpid: 120677 parent: 120771 ancestors: - 120771 children: [] author: Peter Wong --- ContactMonkey for utilities# Internal communications built for utility workforces Field crews, plant operators, and dispatch teams are hard to reach, but can’t miss critical updates. ContactMonkey connects distributed teams with tracked comms – wherever they work and when it matters. [Book a demo](https://www.contactmonkey.com/internal-comms-demo)[Tour the platform](https://www.contactmonkey.com/product-tour) ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/09/CM-for-utilities-scaled.png "CM-for-utilities") ### Trusted by leading utilities organizations worldwide ## Internal comms challenges utilities teams know well #### “Half our workforce doesn’t have a company email address.” Field crews, plant operators, and line techs aren’t sitting at a desk checking Outlook. If your only channel is email, a huge share of the workforce never sees the message at all. #### “By the time night shift sees it, the update is already out of date.” Crews rotate through days, nights, and weekends, and most tools send once and move on. Whoever isn’t on shift when it goes out just misses it. #### “Anything that touches Outlook has to clear IT and security first.” Utilities sit under tight regulatory and IT scrutiny, and a tool that routes email through third-party servers is the first thing a security review flags. Internal benchmarks 82% Average Open Rate 11 am Best time to send Monday Best day to send ## See how utilities comms teams are actually performing See where you stand against real internal comms benchmarks for the utilities industry. \* From [](https://www.contactmonkey.com/ebook/global-state-of-internal-communications-report-2026)[_ContactMonkey’s Internal Benchmark Report 2026_](https://www.contactmonkey.com/ebook/internal-email-benchmark-report-2026) ## Internal comms built for distributed utility teams ### SMS to get urgent updates to the field, fast Most field and plant employees aren’t checking a company inbox throughout the day. SMS puts outage alerts, safety notices, and urgent updates directly in their hands, wherever they’re working. Coming soon: 2-way SMS Two-way SMS is coming soon, so field employees can reply directly to alerts and confirm they’ve seen a critical update. [Explore SMS](https://www.contactmonkey.com/solutions/sms-communication) ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/09/SMS-scaled.png "SMS") ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/09/Analytics-2-scaled.png "Analytics") ### Track readership on every safety notice Sending a safety update isn’t the same as knowing employees saw it. ContactMonkey tracks opens, clicks, and read time on every send, so you can confirm the message was received and follow up when it didn’t. [Explore Analytics](https://www.contactmonkey.com/solutions/analytics) ### Replace PDFs and manual formatting for good Shared Outlook drafts and manual formatting slow down every update that needs to go out fast. ContactMonkey’s drag-and-drop builder gets branded, mobile-friendly emails out quickly, with templates ready to go for repeat sends like safety bulletins and newsletters. [Explore Email Builder](https://www.contactmonkey.com/features/email-template-builder) ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/09/Email-builder-scaled.png "Email builder") ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/09/Audience-segmentation-1-scaled.png "Audience-segmentation") ### Send the right update to the right team An outage notice for one region isn’t relevant to employees three states away, and a plant-specific update shouldn’t hit every inbox company-wide. ContactMonkey lets you segment by site, region, or role so each send reaches exactly who needs it. [Explore Audience Segmentation](https://www.contactmonkey.com/features/audience-segmentation) ### Give critical content somewhere to live A storm response plan or safety procedure is too long for a text and easy to lose in an inbox. ContactMonkey lets you publish it as a page employees can revisit anytime, on Teams, SharePoint, or a trackable link. [Explore Pages](https://www.contactmonkey.com/features/pages) ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/09/Pages-scaled.png "Pages") ## More capabilities for a distributed, safety-first workforce #### Journeys _(Coming soon)_ Set up automated sequences for onboarding or safety certifications, so field employees get the right message at the right time without manual follow-up. #### ConfidenceCheck AI-powered editorial assistance that catches broken links, typos, and accessibility issues before a safety notice or outage update goes out. #### Scheduled Sending Schedule sends to line up with shift changes, so day and night crews both get updates when they’re actually checking in. #### Multilingual emails Send safety updates and policy changes in an employee’s preferred language, so language never get in the way of a critical message. #### Events Manage safety trainings, certification sessions, and crew meetings with built-in RSVP tracking, so you know which shifts and crews actually attended. #### Insights Assistant Ask the AI chat panel which regions or crews aren’t opening critical alerts, without digging through a dashboard during an active outage. #### Audience Preview Use AI personas to see how a specific group, like night-shift plant operators, will receive a message before it goes out. #### Employee feedback Run short pulse surveys directly in email to gauge reaction to a new safety protocol or policy change, without a separate survey tool. #### HRIS integrations Sync distribution lists automatically with your HRIS, so new hires, transfers, and exits are always reflected, no manual updates needed. ## How utilities comms teams use ContactMonkey ##### Storm and outage restoration updates Send real-time updates to crews during major outage events, segmented by service territory so each team gets the restoration details relevant to their area. ##### Safety stand-downs and job briefings Push safety notices and job briefings to field crews before a shift starts, with read confirmation to show the message was seen. ##### Regulatory and compliance notices Send compliance-related updates through your existing approval workflow, then confirm exactly who opened and acknowledged it. ##### Planned maintenance and service updates Notify crews and dispatch of planned maintenance or service disruptions by region, so only the affected teams get pulled in. ##### Union and workforce communications Send separate, tailored updates to union and non-union employees, or by bargaining unit, without building a new distribution list for every send. ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/09/Storm-outage-restoration--scaled.png "Storm-outage-restoration") ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/09/Safety_job-briefings-scaled.png "Safety_job-briefings") ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/09/Regulatory-compliance-1-scaled.png "Regulatory-compliance") ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/09/maintenance-service--scaled.png "maintenance-service") ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/09/Union-workforce-scaled.png "Union-workforce") Business case ### Ready to make the case for internal comms platform? Share a few details about your internal comms today, and we’ll put together a business case showing the cost of inaction, time saved, and the engagement gains ContactMonkey could bring to an organization your size. [Build your business case today](https://www.contactmonkey.com/build-your-business-case) SOC 2 Type 2 GDPR ## Built with enterprise-grade security in mind - SOC 2 Type 2 certified, audited annually to meet strict data security standards - GDPR compliant, with data erasure requests and a Data Processing Addendum available ### Real results from a company built for infrastructure and utility work See how Flagger Force, a traffic control company supporting essential infrastructure and utility projects across the Mid-Atlantic, used ContactMonkey to rebuild trust in internal communications and get critical updates in front of a highly mobile, safety-focused workforce. [Read their story](https://www.contactmonkey.com/customer/flagger-force-boosting-open-rates) _“Our team’s efficiency was slowed down by the lack of sophistication of our previous tool. And we knew employees weren’t getting the information — they were flagging it as phishing._ _As administrators and content creators, we’re more satisfied with the template builder and its robust capabilities. And employees are finally receiving our updates, without marking them as phishing.”_ **Tamara Palmer** Employee Engagement & Internal Communications Lead, Flagger Force ### FAQ How do you communicate with utility employees who don’t have a company email address? SMS is the most reliable channel for reaching utility employees without a company email address, including field crews, plant operators, and contractors. ContactMonkey lets internal communicators send SMS alerts alongside email, so every employee gets critical updates on their phone, regardless of whether they have an active company inbox. What is the best way to send safety alerts to utility field crews? The best way to send safety alerts to utility field crews is through a combination of SMS and email, segmented by site, shift, or crew. This ensures the alert reaches employees on their phones in real time and provides a record of delivery and read confirmation for compliance purposes. How can utility companies track whether employees received an important update? Utility companies can track message delivery using internal email and SMS analytics that show opens, clicks, and read time for every send. ContactMonkey provides this visibility per employee, department, or region, so communicators can confirm a safety update or compliance notice actually reached its intended audience instead of assuming it did. What internal communication tools do utility companies use to reach field and office employees? Utility companies typically use a mix of email, SMS, and intranet tools to reach both office-based and field-based employees. ContactMonkey combines these channels into a single platform, allowing communicators to send segmented messages by role, location, or shift, and measure engagement across the entire distributed workforce from one dashboard. Internal comms built for today’s workplace ## Transform how employees experience internal communications Your people want clarity, recognition and a voice. Deliver this with ContactMonkey. [Book a demo](https://www.contactmonkey.com/internal-comms-demo)[Tour the platform](https://www.contactmonkey.com/product-tour)