--- title: Manufacturing date: 2024-05-06T14:31:11Z modified: 2026-09-15T13:50:59Z permalink: "https://www.contactmonkey.com/industries/manufacturing" type: page status: publish excerpt: "" wpid: 120700 parent: 120771 ancestors: - 120771 children: [] author: Peter Wong --- ContactMonkey for manufacturing# Internal communications built for how manufacturing runs Manufacturing runs across shifts and sites, where plant workers, shift leads, and deskless teams all need something different. ContactMonkey sends branded, trackable comms from the Outlook you already use. [Book a demo](https://www.contactmonkey.com/internal-comms-demo)[Tour the platform](https://www.contactmonkey.com/product-tour) ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/09/CM-for-Manufacturing-scaled.png "CM-for-Manufacturing") ### Trusted by leading manufacturers worldwide ## Manufacturing comms have their own set of challenges #### “Half our workforce doesn’t have a company email or sit at a desk.” Plant and frontline workers make up most of a manufacturer’s headcount, but most comms tools assume everyone has an inbox. The people doing the work are the last to know. #### “We can’t confirm a safety update was actually seen.” A safety bulletin sent to the floor isn’t done once it’s sent. Without read tracking, there’s no way to know who saw it and who needs a follow-up before the next shift starts. #### “Every plant and shift needs something different, but our tools send to everyone at once.” A message for second shift at one site still lands in every other inbox too. Multi-plant manufacturers end up over-messaging everyone or building a manual list for every send. Internal benchmarks 75% Average Open Rate 9 am Best time to send Friday Best day to send ## See how manufacturing comms teams are actually performing Compare your performance to real manufacturing internal comms benchmarks. \* From [](https://www.contactmonkey.com/ebook/global-state-of-internal-communications-report-2026)[_ContactMonkey’s Internal Benchmark Report 2026_](https://www.contactmonkey.com/ebook/internal-email-benchmark-report-2026) ## Everything manufacturing comms teams need in one platform ### SMS for the workers your email list doesn’t reach Most of your workforce isn’t sitting at a desk with a company inbox open. ContactMonkey’s SMS reaches plant and frontline workers directly on their phones, so a shift change notice or safety alert gets to them the same day it’s sent. Coming soon: 2-way SMS Two-way SMS is on the way, so plant workers can text back a question about a safety alert or shift change instead of just receiving it. [Explore SMS](https://www.contactmonkey.com/solutions/sms-communication) ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/09/SMS-1-scaled.png "SMS") ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/09/Analytics-5-scaled.png "Analytics") ### See employee engagement data by plant, shift, and site Manufacturing teams can’t afford to guess whether safety updates, newsletters, and HR communications are landing, a missed message can mean a compliance gap or a safety risk. ContactMonkey tracks opens, clicks, and read time by plant, shift, or role, so you know exactly who saw a safety bulletin and who still needs a follow-up before it matters. [Explore Analytics](https://www.contactmonkey.com/solutions/analytics) ### Reach the right shift at the right site, automatically Manufacturing rosters shift constantly across plants, shifts, and roles, and a distribution list built last quarter is already out of date. ContactMonkey syncs with your HRIS so every site and shift stays current automatically, without a manual export before every send. [Explore Audience Segmentation](https://www.contactmonkey.com/features/audience-segmentation) ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/09/Audience-segmentation-3-scaled.png "Audience segmentation") ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/09/Surveys-scaled.png "Surveys") ### Turn a safety update into a two-way conversation Pulse surveys help you see how workers are reacting, but most feedback tools weren’t built to reach the floor. ContactMonkey’s in-email surveys make it just as easy for a machine operator to respond as it is for someone at a desk. [Explore Employee Surveys](https://www.contactmonkey.com/solutions/employee-surveys) ## More features built for your frontline and plant teams #### Journeys _(Coming soon)_ Set up an automated onboarding sequence for new hires at any plant, so every new worker gets the right training and safety info on schedule. #### Scheduled sending Time sends around shift start times and time zones, so a message for third shift lands right when they clock in. #### Sending speeds Send high-volume updates across every plant and shift without hitting the delivery limits Outlook and Gmail impose on large sends. #### ConfidenceCheck AI-powered editorial assistant that catches broken links, typos, and accessibility issues before a plant-wide safety alert or newsletter goes out. #### **Multi-language emails** Send safety updates and company news in the language each plant actually speaks, with AI-assisted translation your team can review before it goes out. #### Pages Turn a safety procedure, PPE policy, or training material into a standalone hub workers can bookmark and revisit, instead of hunting through old emails. #### Insights Assistant Ask the AI chat panel which plant, shift, or role isn’t opening a critical safety update, or get segmented stats on any group in seconds. #### HRIS integrations Sync with Workday, ADP, UKG, and other HRIS platforms, so distribution lists stay accurate as workers move between shifts, roles, and plants. #### Approval Workflows Route safety bulletins and compliance updates through EHS or plant leadership sign-off before they go out, so nothing critical sends unreviewed. ## How manufacturing internal comms teams use ContactMonkey ##### Safety and compliance updates Send PPE policy changes, near-miss bulletins, and compliance deadlines with read confirmation, so EHS and plant leadership know exactly who acknowledged an update and who still needs a follow-up before the next shift. ##### Plant and shift newsletters Send a single newsletter with dynamic content by plant, shift, or role, so a machine operator sees relevant production updates while corporate sees company-wide news, without building a separate campaign for each. ##### Multi-site and multi-plant communications Consolidate comms across every plant and region onto one platform instead of a different tool at each site, with HRIS-synced lists that stay accurate as workers move between shifts and locations. ##### New hire onboarding and training Send new hires at any plant the same onboarding sequence, from safety certification reminders to first-week training material, so every location follows the same process without a comms team having to trigger each step by hand. ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/09/Safety-compliance--scaled.png "Safety-compliance") ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/09/Plant-shifts-scaled.png "Plant-shifts") ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/09/Multi-site_multi-plant--scaled.png "Multi-site_multi-plant") ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/09/New-hire-onboarding-training-scaled.png "New-hire-onboarding-training") Business case ### Ready to make the case for an internal comms platform? Give us a few details about how you communicate with employees today, and we’ll put together a business case covering the cost of inaction, time saved, and the engagement lift ContactMonkey could deliver for a manufacturing company your size. [Build your business case today](https://www.contactmonkey.com/build-your-business-case) SOC 2 Type 2 GDPR ## Built with enterprise-grade security in mind - SOC 2 Type 2 certified, audited annually to meet strict data security standards - GDPR compliant, with data erasure requests and a Data Processing Addendum available ### Real manufacturers, real results See how Mettler Toledo, a global manufacturer of precision instruments for laboratory, industrial, and food retail applications, used ContactMonkey to cut newsletter creation time and finally prove which communications were landing with a 10,000+ person workforce. [Read their story](https://www.contactmonkey.com/customer/mettler-toledo-how-to-improve-internal-communications) _“Once I started using ContactMonkey, I realized I was able to save 4 hours of work a week, which translated to 25 days saved per year! Using Mailchimp was such a pain that we only tracked eNews. ContactMonkey has helped us understand what employees are interested in.”_ **Kate Kraley** Marketing Communications Specialist, Mettler Toledo ### Real manufacturers, real results See how Chamberlain Group, the manufacturer behind LiftMaster garage door openers and connected home products, switched from Staffbase to ContactMonkey and got their internal comms team fully onboarded in under a week. [Read their story](https://www.contactmonkey.com/customer/why-chamberlain-group-switched-from-staffbase-to-contactmonkey) __“We needed something reliable and we needed people who were going to be there to help us get to where we need to go. Every single person I’ve talked to from ContactMonkey has been wonderful. I can’t believe the stuff that \[ConfidenceCheck\] can pick up on. It’s been extremely helpful.”__ **Michelle Geib** Manager of Internal Communications, Chamberlain Group ### FAQ What is the best internal communications software for manufacturing companies? ContactMonkey is internal communications software built for manufacturers, connecting plant floor, frontline, and corporate teams with trackable email and SMS sent right from Outlook. Comms teams use existing Outlook distribution lists instead of adopting a separate app across every plant. How do you communicate with manufacturing employees who don’t have a company email? Frontline worker communication in manufacturing usually means reaching people who aren’t at a desk. ContactMonkey combines Outlook-native email for office and corporate teams with SMS for plant and frontline workers, so shift updates and safety alerts reach everyone, not just the half of the workforce with an inbox. How can manufacturers improve employee engagement on the plant floor? Improving employee engagement in manufacturing starts with knowing whether messages are actually landing. ContactMonkey’s analytics show opens, clicks, and read time by plant, shift, or role, and in-email pulse surveys let workers react to a policy change or safety update without a separate survey tool. What is the best employee communication app for reaching frontline and deskless workers? An employee communication app for frontline and deskless workers needs to work without a company email address. ContactMonkey’s SMS reaches plant and frontline workers directly on their phones, while corporate teams stay on email, all tracked from the same platform. Can ContactMonkey send safety alerts to workers without a computer? Yes. ContactMonkey’s SMS feature sends safety bulletins and compliance updates directly to a worker’s phone, with read tracking so EHS or plant leadership know who saw an alert and who still needs a follow-up before the next shift. Internal comms built for today’s workplace ## Transform how employees experience internal communications Your people want clarity, recognition and a voice. Deliver this with ContactMonkey. [Book a demo](https://www.contactmonkey.com/internal-comms-demo)[Tour the platform](https://www.contactmonkey.com/product-tour)