--- title: Insurance date: 2024-05-06T14:30:50Z modified: 2026-04-09T16:27:14Z permalink: "https://www.contactmonkey.com/industries/insurance" type: page status: publish excerpt: "" wpid: 120706 parent: 120771 ancestors: - 120771 children: [] author: Peter Wong --- ###### Insurance # Internal communications for insurance Insurance involves many moving parts. Keep everyone aligned from underwriters to claims adjusters to achieve shared goals. [Book a demo](https://www.contactmonkey.com/internal-comms-demo) ## Poor employee communications come at a high cost ## 1 in 5 companies are affected by ineffective communication ## 4 in 10 employees are disengaged when they get no feedback ## $1.2T worth of US labour hours are wasted from miscommunication ## 60% of communicators are not measuring internal communications ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2024/05/use-cases-12.png "use-cases") ## Empower insurance employees to excel with ContactMonkey #### Craft employee newsletters Reinforce company values and share important info in engaging templated newsletters. [Learn more](https://www.contactmonkey.com/features/email-template-builder) #### Stay updated everyday Update all staff on timely product changes, regulations, and evolving market trends. [Learn more](https://www.contactmonkey.com/features/send-employee-email) #### Motivate and satisfy employees Foster open dialogue and encourage employees to share ideas, concerns, and feedback. [Learn more](https://www.contactmonkey.com/features/employee-feedback) #### Measure your engagement Analyze key metrics, response rates, and engagement levels to improve communications. [Learn more](https://www.contactmonkey.com/features/email-analytics) ## Strong internal communications keep employees and clients happy ### Turn complex info into engaging newsletters ##### ******Share company news, market insights, and resources with a drag-and-drop email builder****** - Standardize messaging with 700+ email templates for every occasion - Schedule messages when employees are most engaged - Tailor messages to specific insurance agents, underwriters, auditors, and more ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2024/04/image-1.png) ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2024/04/image-1-1.png "image-1-1") ### Master day-to-day communication ##### ******Operate efficiently with easy access to policies, agreements, and contracts via Outlook or Gmail****** - Quickly communicate appointment changes and office meeting updates - Add training documents, videos, and orientation presentations for new hires - Manage events and track RSVPs for conferences, training, and presentations ### Make employees feel valued for their work ##### ******Empower employees to freely express their ideas, concerns, and feedback****** - Use anonymous pulse surveys, polls, reactions, and eNPS - Collect public or private feedback with real-time interactions embedded in email - Recognize your employees’ achievements in newsletter spotlights ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2024/04/image-1-2.png "image-1-2") ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2024/04/image-1-1.png "image-1-1") ### Measure and adapt your communication strategy ##### ******Amp up your internal communications by collecting feedback and making adjustments****** - Monitor open rates, click-throughs, response rates, and more - Access real-time reports on your dashboard for instant insights - Use data-driven findings to shape decision-making for future comms ## Book a 15 minute call with one of our team members Revive employee engagement with targeted, interactive emails and newsletters ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2024/07/Get-your-customized-price-2.png "Get-your-customized-price-2") ## Insurance communication FAQs How does internal communication contribute to the overall success of an insurance company?Effective internal communications can help organizations foster stronger collaboration, alignment, and engagement among employees. This can lead to improved productivity, better customer service, and ultimately, higher company performance and profitability. What topics should be covered in internal communications for the insurance industry?Internal communications in the insurance industry should cover a range of topics including company news, updates on policies and procedures, industry trends, training and development opportunities, employee recognition, and tips for improving customer service. How do you ensure consistent messaging across different departments within your insurance company?ContactMonkey’s email templates and branding features ensure that internal communications are consistent in tone, style, and messaging across different departments within insurance. Sending messages on a regular cadence can help train employees to expect your communications with them. What strategies can we implement to improve employee engagement through internal communications?ContactMonkey’s email tracking and analytics provide insights into employee engagement metrics such as open rates, click-through rates, locations, response rates, read times, and more. This data can be used to tailor internal communications to better resonate with employees and increase engagement. How can internal communications help promote a strong company culture within our insurance organization?Internal communications play a crucial role in reinforcing company values, promoting transparency, and fostering a sense of belonging among employees. ContactMonkey’s employee feedback tools allow for two-way communication, empowering employees to contribute to and shape the company culture. How do you address confidentiality and compliance issues in internal communications within the insurance industry?ContactMonkey’s encryption policies and secure email tracking and analytics ensure that sensitive information shared in internal communications remains confidential and compliant with industry regulations. Advanced permission settings allow for control over who can access and view internal communications. How do you measure the effectiveness of your internal communications?ContactMonkey’s detailed analytics dashboard provides valuable insights into the performance of internal communications, allowing organizations to track key metrics such as open rates, engagement levels, and employee feedback. These metrics can be used to assess the effectiveness of internal communication strategies and make data-driven improvements. #### “Before Contact Monkey, we had nothing. We had no benchmark. We had no idea what messaging was getting to our employees, how they were best receiving it. We had very limited two-way feedback loops.” Jerilyn Hall Employee Communications Manager [Read the story](https://www.contactmonkey.com/customer/mustang-cat-used-contactmonkey-to-drive-culture) 40–50% of deskless workforce now reached ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/03/Jerilyn-Hall.png "Jerilyn Hall") Watch video #### “\[ContactMonkey\] really does allow our teams to be creative, but also provides the analytics to make sure we’re doing the right things.” Jeremy Roberts Sr. Manager of Communications, Go-To-Market & Incentives [Read the story](https://www.contactmonkey.com/customer/freedom-mobile-boosted-internal-comms-metrics) 40% read rate boost 15% higher open rates ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/Jermey_Freedom-Mobile-1.png "Jermey_Freedom Mobile 1") Watch video #### “ContactMonkey’s Dynamic Content tool saves me hours. I no longer need to copy, paste, or duplicate emails. It saves time, brain space, and prevents duplication errors.” Emily-Rose Carr Internal Communications Specialist [Read the story](https://www.contactmonkey.com/customer/seek-outperforms-benchmarks-with-contactmonkey) ~60% open rates ~19% click rates ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/Emily-Rose-Carr_Seek-2.png "Emily-Rose Carr_Seek 2") Watch video #### With dynamic content, I can build one email with multiple blocks, with each block tailored to a group. I’m not duplicating emails or copy/pasting. It saves time and reduces mistakes. James Maiden Sr. Manager of Communications, Go-To-Market & Incentives [Read the story](https://www.contactmonkey.com/customer/mccowngordon-dynamic-content-feature) 5x faster email creation ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/James_Maiden_McCownGordon-3.png "James_Maiden_McCownGordon 3") Watch video #### “Data helps drive informed decision-making. With appropriate feedback, we’re now able to analyze and change our strategy.” Lindsey Champagne Director of Communications and PR [Read the story](https://www.contactmonkey.com/customer/certapros-13-average-click-rate) 13% average click rate ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/Lindsey-Champagne-_CertaPros-Painters-2.png "Lindsey-Champagne-_CertaPros Painters 2") ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/Flagger-Force_logo-white-1.png "Flagger Force_logo-white 1") #### “Our team’s efficiency was slowed down by the lack of sophistication of our previous tool. And we knew employees weren’t getting the information—they were flagging it as phishing.” Tamara Palmer Employee Engagement & Internal Communications Lead [Read the story](https://www.contactmonkey.com/customer/flagger-force-boosting-open-rates) ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/tamara-palmer_Flagger-Force-1.png "tamara-palmer_Flagger Force 1") Internal comms built for today’s workplace ## Transform how employees experience internal communications Your people want clarity, recognition and a voice. Deliver this with ContactMonkey. [Book a demo](https://www.contactmonkey.com/internal-comms-demo)