--- title: AI date: 2023-05-31T19:14:17Z modified: 2026-04-30T15:41:48Z permalink: "https://www.contactmonkey.com/features/ai" type: page status: publish excerpt: "" wpid: 83662 categories: - Features parent: 20662 ancestors: - 20662 children: [] author: Katie Liston --- ###### AI for Internal Communications # The only agentic platform built for internal communications From first draft to final send, built-in AI that works alongside you to make every message clearer, faster, and more impactful. [Book a demo](https://www.contactmonkey.com/internal-comms-demo)[Tour ContactMonkey AI](https://www.contactmonkey.com/product-tour) ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/04/AI-solutions-page_hero-image.png "AI solutions page_hero image") 57% Say AI is their top area of focus in 2026 73% spend 1-6 hours a week just formatting and sending emails 240hrs spent on email execution per communicator, per year 44% had to resend or correct an email atleast one last year _\*From ContactMonkey’s [2026 Global State of Internal Communications Report](https://www.contactmonkey.com/ebook/global-state-of-internal-communications-report-2026)_ ## Why ContactMonkey AI #### Write better. Send faster From sharper subject lines to in-depth company updates, ContactMonkey’s AI helps you write with the right tone of voice, faster. Spend less time staring at a blank screen and more time delivering messages that land. #### Eliminate risks before sending ConfidenceCheck flags broken links, content inconsistencies, readability issues, and accessibility gaps before your email goes out. Catch problems early, skip the rework, and send with confidence every time. #### High standards at any volume More messages. More channels. Higher expectations, but the same small team. ContactMonkey’s AI keeps every communication clear and consistent, no matter how much your volume grows. ###### The platform ### Meet the agents Two are live today. Four are on our roadmap. Together, they cover the full arc of your communications workflow — from collection to send to insight — coordinated by a single orchestrator. 5 Specialized agents 1 Orchestrator 0 Emails sent before your review Live #### Quality Agent ConfidenceCheck — reviews your draft for errors, broken links, accessibility issues, and org-specific rules before you send. Beta #### Design Agent CoAuthor — creates and edits emails from conversational prompts. Generates professional, mobile-ready layouts with accessibility built in. Coming soon #### Curation Agent Collects and curates content from internal systems, ready for review and approval. Knows when to act, where to pull from, and who to loop in. Coming soon #### Delivery Agent Delivers content through the right channels to the right audiences at the optimal time for engagement. Coming soon #### Insights Agent Turns communication data into clear actions. Monitors campaigns, surfaces trends, and continuously improves what you send next. Coming soon #### Co-Pilot The orchestrator above all agents. Knows your calendar, audiences, and goals — and coordinates the agents working around them. ###### Quality agent Live ### ConfidenceCheck, your AI pre-send review agent ConfidenceCheck is the **only native pre-send quality check in the internal communications platform category** – and it’s available today. Before you hit send, ConfidenceCheck reviews your email for broken links, content inconsistencies, accessibility gaps, and readability issues, so that you catch problems before employees do. It’s the second set of eyes every internal communicator deserves. What ConfidenceCheck checks: - **Link validation:** detects broken or mismatched links before they reach employees. - **Content consistency:** flags date discrepancies, mismatched copy, and out-of-context links. - **Accessibility checks:** identifies issues that prevent employees with disabilities from accessing content. - **Readability signals:** estimates read time and flags overly complex copy. - **Custom checks:** set your own rules based on your org’s language standards and terminology. [See ConfidenceCheck in action](https://www.contactmonkey.com/product-tour/confidencecheck)[Learn more](https://www.contactmonkey.com/features/confidencecheck-ai-email-assistant) ###### Design agent Beta ### AI Email Builder, your AI design assistant Describe what you need in plain language. CoAuthor takes your prompt and generates a structured, mobile-ready, accessible email layout you can edit – all within the ContactMonkey email builder. No blank screen. No layout guesswork. Just a polished draft waiting for your voice. What CoAuthor helps with: - **Draft from scratch:** give it an audience, a purpose, and your key points. CoAuthor generates a first draft with layout and copy included. - **Improve an existing email:** rewrite specific sections for clarity, tone, structure, or stronger CTAs without starting over. - Clean up messy drafts: restructure content to be more scannable and organized, with less back-and-forth manual editing. - **Cut the busywork:** spend less time on repetitive rewriting and reformatting, more time on strategy and message quality. [See CoAuthor in action](https://www.contactmonkey.com/product-tour/creating-emails-with-ai-email-builder)[Learn more](https://www.contactmonkey.com/features/ai-email-builder) ### What communicators are saying about ConfidenceCheck See how real internal comms teams are using ConfidenceCheck to work faster, catch mistakes, and send with confidence. #### “Before Contact Monkey, we had nothing. We had no benchmark. We had no idea what messaging was getting to our employees, how they were best receiving it. We had very limited two-way feedback loops.” Jerilyn Hall Employee Communications Manager [Read the story](https://www.contactmonkey.com/customer/mustang-cat-used-contactmonkey-to-drive-culture) 40–50% of deskless workforce now reached ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/03/Jerilyn-Hall.png "Jerilyn Hall") Watch video ### What communicators are saying about ConfidenceCheck See how real internal comms teams are using ConfidenceCheck to work faster, catch mistakes, and send with confidence. #### “\[ContactMonkey\] really does allow our teams to be creative, but also provides the analytics to make sure we’re doing the right things.” Jeremy Roberts Sr. Manager of Communications, Go-To-Market & Incentives [Read the story](https://www.contactmonkey.com/customer/freedom-mobile-boosted-internal-comms-metrics) 40% read rate boost 15% higher open rates ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/Jermey_Freedom-Mobile-1.png "Jermey_Freedom Mobile 1") Watch video ### What communicators are saying about ConfidenceCheck See how real internal comms teams are using ConfidenceCheck to work faster, catch mistakes, and send with confidence. #### “ContactMonkey’s Dynamic Content tool saves me hours. I no longer need to copy, paste, or duplicate emails. It saves time, brain space, and prevents duplication errors.” Emily-Rose Carr Internal Communications Specialist [Read the story](https://www.contactmonkey.com/customer/seek-outperforms-benchmarks-with-contactmonkey) ~60% open rates ~19% click rates ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/Emily-Rose-Carr_Seek-2.png "Emily-Rose Carr_Seek 2") Watch video ### What communicators are saying about ConfidenceCheck See how real internal comms teams are using ConfidenceCheck to work faster, catch mistakes, and send with confidence. #### With dynamic content, I can build one email with multiple blocks, with each block tailored to a group. I’m not duplicating emails or copy/pasting. It saves time and reduces mistakes. James Maiden Sr. Manager of Communications, Go-To-Market & Incentives [Read the story](https://www.contactmonkey.com/customer/mccowngordon-dynamic-content-feature) 5x faster email creation ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/James_Maiden_McCownGordon-3.png "James_Maiden_McCownGordon 3") Watch video ### What communicators are saying about ConfidenceCheck See how real internal comms teams are using ConfidenceCheck to work faster, catch mistakes, and send with confidence. #### “Data helps drive informed decision-making. With appropriate feedback, we’re now able to analyze and change our strategy.” Lindsey Champagne Director of Communications and PR [Read the story](https://www.contactmonkey.com/customer/certapros-13-average-click-rate) 13% average click rate ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/Lindsey-Champagne-_CertaPros-Painters-2.png "Lindsey-Champagne-_CertaPros Painters 2") ### What communicators are saying about ConfidenceCheck See how real internal comms teams are using ConfidenceCheck to work faster, catch mistakes, and send with confidence. ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/Flagger-Force_logo-white-1.png "Flagger Force_logo-white 1") #### “Our team’s efficiency was slowed down by the lack of sophistication of our previous tool. And we knew employees weren’t getting the information—they were flagging it as phishing.” Tamara Palmer Employee Engagement & Internal Communications Lead [Read the story](https://www.contactmonkey.com/customer/flagger-force-boosting-open-rates) ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/tamara-palmer_Flagger-Force-1.png "tamara-palmer_Flagger Force 1") ###### Beyond the agents ### More AI, built into every send Alongside the agents, ContactMonkey includes built-in AI capabilities that help your entire workflow move faster. Live ### AI-powered content creation Draft, edit, rewrite, and refine your emails, all without leaving ContactMonkey. Whether you’re starting from nothing or tightening copy that’s almost there, our AI writing tools keep the work moving. What it helps with: - **Draft generation** to turn prompts into structured internal messages. - **Editing and refinement** to improve tone, flow, and readability. - **Rewriting and adaptation** to tailor content for different audiences or channels. - **Content optimization** to clarify messaging and reduce manual editing. ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/04/AI-solutions-page_4-3_AI-powered-content-creation.png "AI solutions page_4-3_AI-powered content creation") ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/04/AI-solutions-page_4-3_language-translation.png "AI solutions page_4-3_language translation") Live ### AI-powered translation for global teams ContactMonkey’s AI-powered translation helps you deliver clear, consistent messages to employees across regions without slowing down your workflow or relying on costly external translations. What it helps with: - Fast translation of internal messages into multiple languages - Clear, understandable translations across regions and teams - Scalable localization without manual or external workflows - Simplified global distribution from a single source message Coming Soon ### See your email through every employee’s eyes Before you hit send, Audience Preview simulates how different employee segments will experience your message. Know how your email lands across teams, locations, and roles before it ever reaches an inbox. What it helps with: - Segment simulation to preview how specific employee groups will receive your message. - Audience alignment to catch gaps between your intent and how different readers interpret it. - Pre-send confidence to validate that your message works for every segment, not just the average reader. - Targeted refinement to adjust tone, framing, or content for specific audiences before sending. ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/04/Audience-Preview-Interface.png "Audience Preview Interface") ### FAQ ********Why are businesses prioritizing AI-powered communication?******** Businesses are prioritizing AI-powered communication because internal communication has become more complex with more channels, more employees, and more change. AI helps teams maintain quality and consistency at scale, reduce manual effort, and make communication more effective without adding extra costs. For internal communicators, AI provides support with content creation, quality checks, and personalization to enable faster, more confident communication. ************How is AI transforming employee communications?************ AI is transforming employee communications by supporting the entire communication lifecycle. It helps teams create and refine content faster, tailor messages for different audiences, plus ensures accessibility and quality before sending. Instead of focusing only on distribution, AI allows internal communicators to focus on clarity, relevance, and impact. ************How should AI be used in employee communications?************ AI works best as an assistant, not a replacement. Internal communicators should use AI to draft, edit, check, personalize, and translate while keeping humans responsible for strategy, context, and final approval. The most effective use of AI combines automation with human judgment to ensure communication remains accurate, thoughtful, and trustworthy. ****************How can AI improve internal communication in hybrid work environments?**************** In hybrid environments, employees don’t share the same physical space or context. AI helps bridge this gap by enabling faster communication, more consistent messaging across channels, and better personalization for different employee groups. ************How can AI help personalize employee experiences and communications?************ AI enables personalization at scale by helping tailor content for different teams, roles, regions, or languages without manual effort. Internal communicators can adapt tone, format, and messaging while maintaining consistency across the organization. This results in more relevant, employee-centric communication that feels intentional instead of generic. Internal comms built for today’s workplace ## Transform how employees experience internal communications Your people want clarity, recognition and a voice. Deliver this with ContactMonkey. [Book a demo](https://www.contactmonkey.com/internal-comms-demo) ## Topics **Categories:** [Features](https://www.contactmonkey.com/blog/category/features)