--- title: Staffbase Comparison date: 2024-06-28T13:39:34Z modified: 2026-04-15T14:36:35Z permalink: "https://www.contactmonkey.com/compare/staffbase" type: page status: publish excerpt: "" wpid: 127181 parent: 126504 ancestors: - 126504 children: [] author: Rina Lvov --- # ContactMonkey vs. Staffbase Communicators choose ContactMonkey when they want Outlook-native, analytics-proven, security-approved internal email without CSV uploads, duplicate lists, or outdated reports. [Book a demo](https://www.contactmonkey.com/internal-comms-demo)[Compare features](#compare) ### Features ### ContactMonkey ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2024/06/CM-2024-Brandmark-RGB-WHT-1-1.svg "CM-2024-Brandmark-RGB-WHT-1-1") ### Staffbase ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2025/01/Messenger-Logo.png "Messenger Logo") ##### Outlook/ Gmail Integration Native sending External sends; complex setup ##### Analytics & Reporting Dashboards + individual tracking Aggregate only; manual exports ##### List & Directory Sync AD + Outlook DL sync Manual CSV uploads ##### Collaboration Real-time co-editing + auto-save No multi-user editing ##### Deliverability Proof + analytics per language No proofing; limited analytics ##### Security SOC 2 Type II, ISO 27001, GDPR Limited AD / Azure integration ##### Customer Support 24-hour SLAs for support Slow response times ##### Customer Support 24/5 chat + dedicated CSM Slow responses ##### Pricing Transparent, unlimited users High tiers; unclear renewals ##### Template Design No-code, modern builder Outdated; auto-save issues ##### Employee Experience Internal sender view “External” label visible ##### Setup Fast; no IT needed Time-consuming; IT required ##### Regional Hosting US, CA, EU, AU Limited regions ## What makes ContactMonkey different Ditch disconnected tools and manual processes. ContactMonkey helps internal communicators do more with less, while actually improving engagement and demonstrating impact. Analytics Outlook integration Audience Segmentation Collaboration Security ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2025/10/image-analytics.png "image-analytics") ### ******Analytics that prove real impact****** ##### ********What we heard about Staffbase:******** “Apparently Staffbase users can’t track unique opens or clicks, just overall.” “Their Outlook add-in produces inaccurate analytics and only tracks devices, not people.” “Metrics pulling is cumbersome.” ##### **How ContactMonkey wins:** - Real-time dashboards for opens, clicks, and read time - Individual-level engagement tracking with full history - Power BI and Tableau integrations via Analytics API - Automated reports, benchmarks, and campaign comparisons [Explore analytics](https://www.contactmonkey.com/solutions/analytics) #### Why it matters? When analytics only show device-level data, communicators can’t demonstrate reach, engagement, or ROI. Leadership reports become guesswork. #### Outcome Prove exactly how communications drive engagement, and back it up with credible data. ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2025/10/image-outlook-integration.png "image-outlook-integration") ### ****Outlook-native sending employees actually trust**** ##### **********What we heard about Staffbase:********** “Emails are delivered as external mail, employees have to download images.” “If emails are too large, they go straight to spam.” “Setup took ages just to send a test.” ##### **How ContactMonkey wins:** - 100% native to Outlook and Gmail; no external sender tags - SOC 2 Type II + ISO 27001 certified - Seamless internal deliverability with no spam risk - Simple, one-click setup [See Outlook integration](https://www.contactmonkey.com/features/outlook-email-integration) #### Why it matters? When internal emails look external, employees hesitate to open them. Engagement and trust drop immediately. #### Outcome Send internal emails that look like they came from your organization, because they did. ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2025/10/Image-List-Management.png "Image List Management") ### ******Lists that stay accurate automatically****** ##### ************What we heard about Staffbase:************ “We have to maintain two separate lists, in Staffbase and Outlook.” “Our active directory can’t sync.” “We ended up just uploading CSVs manually.” ##### **How ContactMonkey wins:** - Syncs directly with Outlook DLs and Active Directory - Dynamic segmentation by role, department, or location - Zero manual uploads or IT involvement - Always-current recipient lists [Explore audience segmentation](https://www.contactmonkey.com/features/audience-segmentation) #### Why it matters? Manual uploads waste time and cause errors. Out-of-date lists mean messages miss key audiences. #### Outcome Target exactly who you need, automatically, accurately, and in real time. ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2025/10/CM-vs-Competitor-Collaboration.png "CM vs Competitor Collaboration") ### ******Collaboration that keeps comms moving****** ##### ************What we heard about Staffbase:************ “Can’t have multiple people editing the builder at once.” “Emails weren’t auto-saving, work just disappeared.” “You have to contact support to change template ownership.” ##### **How ContactMonkey wins:** - Real-time co-editing and commenting - Auto-save and version history - Simple ownership transfers, no support tickets - Role-based permissions for teams of any size [Explore Template Builder](https://www.contactmonkey.com/features/email-template-builder) #### Why it matters? Internal comms rarely happen alone. Teams need live collaboration, version control, and autonomy, without waiting on support. #### Outcome Work together, move faster, and never lose progress again. ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2025/10/Security-Image.png "Security Image") ### ******Enterprise-grade security, approved by IT****** ##### ************What we heard about Staffbase:************ “Their active directory couldn’t sync.” “We had setup issues with Azure.” ##### **How ContactMonkey wins:** - SOC 2 Type II, ISO 27001, GDPR, and SSO (Okta, Auth0, Azure AD) - Regional hosting (US, CA, EU, AU) - AES-256 / TLS 1.2 encryption - Direct AD sync with zero manual setup [Learn about security](https://www.contactmonkey.com/security) #### Why it matters? IT teams demand compliant, integrated systems before approving new tools. #### Outcome Enterprise-level security and data protection from day one. ## **What we heard about Staffbase** We speak to hundreds of internal communicators every week. Here’s what they’ve told us when we ask them about why they’re looking to switch from Staffbase: #### “Emails are delivered as external mail, employees have to download images.” #### “We have to maintain two separate lists, in Staffbase and Outlook.” #### “Apparently Staffbase users can’t track unique opens or clicks, just overall.” Quotes reflect feedback collected from customer/prospect evaluations between 2024 and 2025. Product capabilities may have changed. #### “Before Contact Monkey, we had nothing. We had no benchmark. We had no idea what messaging was getting to our employees, how they were best receiving it. We had very limited two-way feedback loops.” Jerilyn Hall Employee Communications Manager [Read the story](https://www.contactmonkey.com/customer/mustang-cat-used-contactmonkey-to-drive-culture) 40–50% of deskless workforce now reached ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/03/Jerilyn-Hall.png "Jerilyn Hall") Watch video #### “\[ContactMonkey\] really does allow our teams to be creative, but also provides the analytics to make sure we’re doing the right things.” Jeremy Roberts Sr. Manager of Communications, Go-To-Market & Incentives [Read the story](https://www.contactmonkey.com/customer/freedom-mobile-boosted-internal-comms-metrics) 40% read rate boost 15% higher open rates ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/Jermey_Freedom-Mobile-1.png "Jermey_Freedom Mobile 1") Watch video #### “ContactMonkey’s Dynamic Content tool saves me hours. I no longer need to copy, paste, or duplicate emails. It saves time, brain space, and prevents duplication errors.” Emily-Rose Carr Internal Communications Specialist [Read the story](https://www.contactmonkey.com/customer/seek-outperforms-benchmarks-with-contactmonkey) ~60% open rates ~19% click rates ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/Emily-Rose-Carr_Seek-2.png "Emily-Rose Carr_Seek 2") Watch video #### With dynamic content, I can build one email with multiple blocks, with each block tailored to a group. I’m not duplicating emails or copy/pasting. It saves time and reduces mistakes. James Maiden Sr. Manager of Communications, Go-To-Market & Incentives [Read the story](https://www.contactmonkey.com/customer/mccowngordon-dynamic-content-feature) 5x faster email creation ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/James_Maiden_McCownGordon-3.png "James_Maiden_McCownGordon 3") Watch video #### “Data helps drive informed decision-making. With appropriate feedback, we’re now able to analyze and change our strategy.” Lindsey Champagne Director of Communications and PR [Read the story](https://www.contactmonkey.com/customer/certapros-13-average-click-rate) 13% average click rate ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/Lindsey-Champagne-_CertaPros-Painters-2.png "Lindsey-Champagne-_CertaPros Painters 2") ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/Flagger-Force_logo-white-1.png "Flagger Force_logo-white 1") #### “Our team’s efficiency was slowed down by the lack of sophistication of our previous tool. And we knew employees weren’t getting the information—they were flagging it as phishing.” Tamara Palmer Employee Engagement & Internal Communications Lead [Read the story](https://www.contactmonkey.com/customer/flagger-force-boosting-open-rates) ![](https://www.contactmonkey.com/cm_wp/wp-content/uploads/2026/01/tamara-palmer_Flagger-Force-1.png "tamara-palmer_Flagger Force 1") Internal comms built for today’s workplace ## Transform how employees experience internal communications Your people want clarity, recognition and a voice. Deliver this with ContactMonkey. [Book a demo](https://www.contactmonkey.com/internal-comms-demo)