Gone are the days when employees worked in a single office space from 9am to 5pm.

Today, the norm is for organizations to employ professionals from all over the world, working across multiple locations, hours, devices and even different time zones.

The workplace has diversified intensely, and with it brings the need for digital work environments. In order to remain efficient and productive, it’s essential that companies introduce workplace strategies that focus on improving collaboration and communication, which allows employees to work as a team across different locations, environments, and devices.

With the changing landscape of organizations, both large and small, communicators must find new ways to create effective internal communication channels with employees.

By intelligently combining the technologies that organizations already use, and by introducing modern internal communication tools, internal comms can break down communication barriers and transform employee experience to promote efficiency, growth, and innovation.

Let’s take a look at a couple of disruptive internal communications tools and how they’re impacting communicators in 2018

Modern Internal Communications Tools


To keep it simple, an intranet is basically an internal website that helps employees get things done. It’s a platform that gives employees authorized access within an organization and is mainly used for internal communication and collaboration.

Modern intranets even offer content management system that makes it simple for communicators to manage the platform.

More and more large-scale companies are favoring intranets for its ease of use and adaptability. It also allows remote workers and employees working from different offices to work more collaboratively and achieve aggregate goals.

An intranet is a good fit for organizations:

  • If it’s difficult to communicate to employees important company announcements or news
  • When departments are experiencing communication breakdown with employees
  • If there’s a need to reduce excessive documentation and store important information in one place
  • To help cross-functional teams collaborate on projects or access resources

Instant Messaging

One of the best internal communications tools for collaborative work is instant messaging. With the rise of remote work, and a high-dependence of cross-functional teams, it’s no wonder that instant messaging is a leading communication tool in today’s workplace.

With the rise of platforms such as Slack and Jostle, busy employees and managers can instantly connect and collaborate on multiple projects. IM platforms helps team work together and reduce dependency on more traditional communication platforms such as email.

Instant Messaging is good for companies if:

  • Teams working in different geographic locations and in different time zones need to communicate and collaborate with each other
  • Team members need to share files and have a shared conversation in live-time, either with multiple team members in a chat, or with individual team members
  • Teams need to instantly catch up on important discussions, updates, and status of projects.


Although forums may be old-school, they are definitely making a come-back as one of the best internal communications tools.

Forums provide modern workplaces a vital advantage – open communication for employees, managers, and even executive leadership. Not only can forums allow open discussion on any topic (with moderation), it can also help disseminate knowledge among employees, while effectively archiving organizational information for reference.

Forums are great for organizations if:

  • Leadership wants to create an open communication channel between employees and management
  • The organization wants to facilitate knowledge sharing
  • You are seeking to compile a crowd-sourced reference for company-related news and information]

Internal Blogs

We all love reading blogs, so why not have a company blog that employees can access to experience fast and informal ideas and information relating to their job and/or their organization?

Advantages of having an internal blog as part of your internal communications tools includes:

  • Sharing knowledge about important company related news and information in a fun and interactive way
  • Creating a searchable and permanent archive of articles, knowledge and expertise
  • Promoting open discussion and collaboration among the workforce. There are instances where some employees will be more likely to speak up in a virtual environment than face-to-face
  • It connects employees across departments
  • It keeps the staff up-to-date on important information and company updates


The modern workplace is buzzing with endless connectivity, and the greatest way to engage with employees in a low-cost and broad scale measure remains email.

Not only does email represent permission-based communication, if used effectively it can prove to be more useful than other interactive communication channels or internal communications tools such as intranets or instant messaging apps.

With so many tools focusing on email tracking, in-depth measurement and analytics managers can also analyze the effectiveness of email as a communication channel.

Email is specifically useful for organizations with multi-location teams. Managers can use tools such as ContactMonkey Internal Comms to see the location of email opens, click-through rates, link clicks and attachment downloads, and more. Such metrics can help them streamline their email communication strategy and figure out the best when, where, and how to sending emails within the organization.

Email remains the number one communication channel for organizations of all shapes and sizes.

Two major benefits of using email include:

  • It’s a proactive distribution channel – companies can instantly share important company-related news that directly affects employees and their jobs
  • Employees take email seriously. If it’s landed in their inbox, they know it’s important enough to read

internal communications tools


Want to learn more about disruptive internal communications tools? Check out our internal comms survey results where we asked employees at companies of all sizes about the tools they use every day to engage with company information.

Do you want to start tracking your internal emails from Outlook? Book your personalized demo today to get started with Internal Communications Tracking