--- title: AI Policy date: 2025-07-02T14:34:26Z modified: 2026-06-05T18:44:20Z permalink: "https://www.contactmonkey.com/ai-policy" type: page status: publish excerpt: "" wpid: 146842 parent: "" ancestors: [] children: [] author: Peter Wong --- # AI Policy At ContactMonkey, we are committed to providing innovative tools that enhance your communication while upholding the highest standards of data privacy, security, and ethical AI conduct. This policy outlines how we use Artificial Intelligence (AI) within our application and our commitment to you, our users. ## Responsible AI Use We are dedicated to the ethical, legal, and responsible use of AI. - **Ethical Standards:** All AI development and use within ContactMonkey aligns with our company’s ethical standards, respecting privacy, intellectual property rights, and maintaining the integrity of your work. - **Legal Compliance:** Our use of AI complies with all applicable laws and regulations, including data protection, privacy, and intellectual property laws. - **Transparency and Accountability:** As a company, we are committed to transparency in the use of AI. We believe that it is important for our interested parties to understand where in our product AI is used. While AI assists in content generation, you, as the user, remain accountable for the final content. We encourage you to review and ensure the quality, accuracy, and compliance of all AI-generated content. ## Product Interaction with AI Models The ContactMonkey application has built-in integrations with AI models for powering AI-enabled features. At the current time, the following features leverage AI: - [“Write with AI” function within email content blocks](https://help.contactmonkey.com/hc/en-us/articles/16324896045581-Automatically-Generating-Email-Content-With-OpenAI) - [Generate email subject and preheader using AI](https://help.contactmonkey.com/hc/en-us/articles/28272158318477-How-To-Leverage-AI-To-Generate-A-Subject-Line-Preheader-Text-In-ContactMonkey) - [Auto-translation](https://help.contactmonkey.com/hc/en-us/articles/24128917289869-How-To-Set-Up-And-Send-Multi-Language-Emails-In-ContactMonkey) - [Audience Preview](https://help.contactmonkey.com/hc/en-us/articles/46309300169613-Audience-Preview-AI-Persona-Feedback-on-Your-Email) - [ConfidenceCheck](https://help.contactmonkey.com/hc/en-us/articles/40658601325965-Using-ConfidenceCheck-to-Review-Emails-Before-Sending) - [AI-Generated Images](https://help.contactmonkey.com/hc/en-us/articles/45621891095053-How-to-Generate-Images-with-AI-in-the-Email-Builder) | **ContactMonkey AI feature** | **Description** | **AI technology** | **AI model** | AI processing region | | --- | --- | --- | --- | --- | | Write with AI | Generate content with AI in paragraph, title, list, and button content blocks | Generative AI | OpenAI gpt-4o-mini | US | | Generate subject and preheader with AI | Generate the subject or preheader for the email using AI | Generative AI | OpenAI gpt-4o-mini | US | | Auto-translation | Translate content within multi-language emails | Generative AI | DeepL Pro | US | | [Audience Preview](https://help.contactmonkey.com/hc/en-us/articles/46309300169613-Audience-Preview-AI-Persona-Feedback-on-Your-Email) | Use AI personas to simulate how different reader segments in your organization will react to a draft email. | Generative AI | Google Gemini Pro 2.5 | US | | ConfidenceCheck | Email editorial assistant that catches spelling errors, identifies broken links, flags inconsistencies, checks for accessibility issues and more. | Generative AI | Google Gemini Pro 2.5 | US | | CoAuthor | An AI-powered email builder that generates on-brand email designs from a user prompt – including layout, copy, and imagery. | Generative AI / LLM | Claude Haiku (by Anthropic) | US | | [AI-Generated Images](https://help.contactmonkey.com/hc/en-us/articles/45621891095053-How-to-Generate-Images-with-AI-in-the-Email-Builder) | Generate custom images from a text prompt directly inside the Email Builder. | Generative AI | Stable Diffusion XL 1.0 | US | Not all features may be available in your plan. Check your plan details for availability. ## Use of your data Your data privacy and security are paramount. We adhere strictly to our data protection and privacy policies in all our AI development and feature integration. - **No Customer Data for Model Training:** We will **not** use your customer data to train or tune our AI models without your explicit permission. - **No Sharing with Third Parties:** Should you agree to allow your data to be used in ContactMonkey’s AI development efforts, none of that data will be shared with third parties without your explicit permission. - **No Retention of User Queries:** ContactMonkey does **not** retain user-generated queries submitted to AI providers via our tool for use in ContactMonkey’s own AI development efforts. For more information regarding our general enterprise-grade data handling practices, refer to our [Security page](https://www.contactmonkey.com/security). ## Manage access to ContactMonkey AI Features The AI features are enabled by default for their applicable plans (as outlined above). If you wish to have any of them turned off for your organization, contact . ## Reporting of Concerns All AI-related concerns can be reported to security@contactmonkey.com. Your concerns regarding the development and use of AI systems will be processed with confidentiality. ## AI Data Privacy FAQs ****1. Does ContactMonkey use customer data to train AI models?****No, ContactMonkey **does not** use customer data for AI training or model tuning **unless** the customer grants explicit permission. ****2. Is data submitted to AI providers via ContactMonkey used for AI training?****No. When you use our AI features, the minimum necessary content is sent to our AI providers solely for real-time processing (inference). Under our configuration and contracts, providers are not permitted to use your content to train their foundation models. ****3. Does ContactMonkey store AI-generated queries?****No, ContactMonkey **does not** retain or use AI-generated queries for its own AI development. ****4. Can employees modify data-sharing settings?****No, employees **cannot** modify the relationship with our AI vendors regarding data usage for training. Any changes require **Senior Leadership Team and Head of Engineering approval**, along with explicit **customer opt-in**. ****5. What privacy laws does ContactMonkey comply with when using AI?****ContactMonkey ensures AI use aligns with **data protection, privacy laws, and industry regulations**. Employees are trained annually on these policies. ******6. Who can I contact if I have concerns about AI and data privacy?******For any AI-related concerns, you can email **security@contactmonkey.com**.