ContactMonkey Boosts Salesforce.com Adoption with Effortless Email Capture

 

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Quick Facts

 

In the marketplace, regardless of your company’s size, customers demand that you have end-to-end knowledge of their interactions with you.

  • Challenge: The sales and account management teams worked out of Outlook or Gmail and did not consistently log emails into Salesforce.com.
  • Solution: ContactMonkey was deployed to the Xenex sales and account management teams to boost email submission to Salesforce.com by reducing the number of steps it took to log outbound and inbound email to Salesforce.com.
  • Results: In one month, emails logged to Salesforce.com per rep doubled. It tripled in six months and quintupled in ten months. That’s a 1113% increase in email capture after implementing ContactMonkey.
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Increase in Emails Captured per Rep

 

The Challenge

Xenex wanted its sales team to capture customer emails into salesforce.com

Because it required great efforts by the Sales team, email logging to salesforce.com was low at Xenex, which created inaccurate activity reporting, and little visibility into the sales cycle or information for transitioning accounts from prospect to customer. Xenex tried salesforce.com’s plug in for Outlook but it created serious performance issues, often crashing or freezing Outlook.

While over 100,000 companies have adopted salesforce.com they frequently struggle to capture all communication with prospects and customers In salesforce.com to provide the experience that customers expect.

Morris Miller, CEO Xenex Disinfection Services LLC

 

The Solution

Implementing ContactMonkey to drive email capture

ContactMonkey implemented to try and boost email capture by making it easy for reps to log emails into salesforce.com. ContactMonkey was implemented for the sales team who predominantly used Outlook.

ContactMonkey has proven to be one of the most valuable salesforce.com Sales and Marketing tools at Xenex. Within 10 months, ContactMonkey increased Salesforce email capture by 1113%.

 

The Results

ContactMonkey drove Salesforce.com adoption

The value of ContactMonkey’s email capture and the quick advancements of Salesforce.com functionality doubled email compliance within one month and tripled it by the sixth month. The use of ContactMonkey had created an 1113% increase in email compliance in 10 months.

This has significantly improved the record quality of the CRM allowing for better management visibility into the sales pipeline as well as easing the process of any account transitions or territory changes from prospect to customer. Overall, we are extremely satisfied with ContactMonkey’s product and the company that stands behind it.

 

Increase your Salesforce Adoption Today

 

Add ContactMonkey to Outlook or Gmail